Service Now Annual Renewal SFY 26

In an MBE set-aside solicitation, only those bidders/suppliers with an active MBE certification at the time the solicitation closes can submit a response

SRC0000032158

7/16/2025 12:00:00 AM

Medicaid ITS needs to renew the Service Now subscription to allow various business units to create, track and report incidents for request handled by the agency.  This tool is used heavily by IHD and other business units to align with SLA requirements for Module Vendors.

ARTS#R-2627-07-0215

It is ODM’s preference to award to a supplier on a State Term Schedule (STS), however, non-STS suppliers may bid and may be considered in the event that fewer than three STS suppliers provide qualifying bids. The non-STS suppliers must be authorized by the manufacturer to provide the products on this solicitation to be considered for award. STS suppliers bid prices must be the same or lower than STS contract pricing. Please be sure to reference STS Contract # on bid.

Bids should be submitted in the format prescribed by Ohio Buys. In addition, bidders must include a PDF copy of their bid on company letterhead , and should include the vendor e-mail and a contact number. All bids shall be good for a minimum of 90 days from the ODM solicitation closing date to be considered .

Selection will be based on the lowest responsive and responsible bid.

ODM reserves the right to make no award under this solicitation. ODM reserves the right to reject any and all bids, in whole or in part, received in response to this RFQ.  ODM may cancel or reissue this RFQ for any reason.