27SEPRLS3 | Problem Resolution System Complaint Resolution Assistance | RFR

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 541990 - All Other Professional, Scientific, and Technical Services
Posted Date: Sep 10, 2026
Due Date: Sep 24, 2026
Solicitation No: BD-27-1026-DOE02-DOE01-133339
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Bid Documents: Please Login to View Page

Description

Header Information
Bid Number:
BD-27-1026-DOE02-DOE01-133339
Description:
27SEPRLS3 | Problem Resolution System Complaint Resolution Assistance | RFR
Bid Opening Date:
09/24/2026 12:00:00 PM
Purchaser:
Jonna Willis
Organization:
Department of Elementary and Secondary Education
Department:
DOE02148 - Department of Elementary and Secondary Education
Location:
DOE01 - Department of Elementary and Secondary Education
Fiscal Year:
27
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:
27SEPRLS3
Required Date:
Available Date
:
09/10/2026 09:20:21 AM
Info Contact:
Renee Labrecque Simon | Renee.Simon@mass.gov
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor (the Vendor) that can provide temporary support to the Problem Resolution System Office (PRS) by investigating state complaints received by PRS from intake to resolution on behalf of and under the oversight of DESE.
Ship-to Address:
Admin and Finance Unit
135 Santilli Highway
Everett, MA 02149
US
Email: Jonna.t.willis@mass.gov
Phone: (781) 338-3000
Bill-to Address:
Admin and Finance Unit
135 Santilli Highway
Everett, MA 02149
US
Email: Jonna.t.willis@mass.gov
Phone: (781) 338-3000
Print Format:

File Attachments:
Bid (RFR)
Attachment A - Scope
Attachment B - Contact Form
Attachment C - Business Reference Form
Evaluation Criteria Scorecard / No action required
Prompt Pay Discount Form
Small Business Program Plan Language
DESE Required Language
RFR - Required Specifications from OSD
IT RFR Required Specifications - Read Only - May not be applicable to this specific bid
IP Language - read only - may not be applicable
State Forms (updated April 2026) Read Only

Form Attachments:
Required Quote Attachments
Desired Attachment Name Description

SBPP (Small Business Purchasing Program) Eligible?:

YES

See SBPP requirements and exceptions at www.mass.gov/sbpp :
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