Secure Video-Communication Platform

The County of San Mateo is seeking proposals from qualified vendors to provide a secure, user-friendly secure video-communication platform designed to streamline appointment scheduling, enhance client engagement, and improve access to care. This platform will support County employees, healthcare providers, and community members—especially individuals in remote or underserved areas—by enabling real-time appointment booking, secure virtual meetings, and engagement tools such as automated reminders and educational resources.

The solution must be HIPAA-compliant, easy to navigate, and tailored to meet the specific needs of the San Mateo County Human Services Agency (HSA), Employment Services division. The goal is to create a virtual environment that supports confidential, convenient, and effective interactions between staff and clients, ensuring equitable access to services and promoting overall well-being within the community.

The Human Services Agency’s Employment Services division provides a wide array of support programs designed to assist individuals in achieving economic stability and self-sufficiency. In order to maximize client engagement and service delivery, the County requires the flexibility to meet with clients in formats that are accessible, secure, and convenient.

As client needs evolve, particularly in the wake of increasing digital service demand, the County recognizes the importance of offering virtual service options. A secure video-communication platform will allow Employment Services to meet clients where they are—whether in their homes, communities, or remote locations—by enabling safe, confidential, and reliable virtual appointments.

The County is committed to ensuring that all interactions conducted through this platform are compliant with federal and state regulations, including HIPAA and other relevant data privacy and security standards.