SAP S/4 HANA SUPPORT SERVICES

The City of Charlottesville is seeking a service provider to provide on-call as-needed, project-based SAP Application Maintenance Services (AMS) and optional consulting and implementation service for their SAP environment. The principal components of City of Charlottesville’s SAP environment are RISE with S/4 HANA (private cloud edition) and SuccessFactors. The City reserves the right to award a contract to one or more qualified vendors under this Request for Proposal (RFP). All support services will be onshore and provided during normal city working hours.

The objective is to ensure system stability, regulatory compliance, and continuous improvement of the SAP environment.

The City of Charlottesville implemented SAP and initially went live on July 1, 2005, using Version 4.6. In 2012, the city upgraded its SAP system to ECC 6.0 and remained on that platform until transitioning to SAP S/4HANA. The city successfully went live on SAP S/4HANA under the RISE model in September 2025.

The primary functions supported by SAP include Funds Management, Universal Journal, Controlling, Plant Maintenance, and Contract Accounts Receivable and Payable, primarily for billing utility customers for City water, sewer, gas, and stormwater services. The system is also used to process payroll, manage procurement activities through Materials Management, and support warehouse operations.

The technical specifics of the City’s current environment are detailed below.

Current SAP Environment

• SAP Platform: SAP S/4HANA
• Deployment Model: RISE with SAP
• Environments: Sandbox(S02), Development (DEV), Quality (QAS), Production (PRD)