Risk Management Information System

The City of Norfolk (“City”) is seeking Risk Management Information Software (“RMIS”, “Software” or “System”). The City is interested in a cloud-based solution that includes implementation, training, and ongoing maintenance and licensing.

The City’s Department of Finance’s Risk Management Division (“Division”) is responsible for coordinating claims and litigation, loss prevention/loss control, subrogation efforts, and City-owned commercial insurance programs. Additionally, the Division administers and analyzes a variety of insurance and risk mitigation techniques designed to protect and maintain the financial integrity of City-owned assets. Currently, the Division has a software program, MyCOI, that manages certificates of insurance but provides no other services. The Division manages claims both internally via SharePoint folders, as well as with the assistance of a third-party administrator. These claims are tracked and summarized each year for the purposes of actuarial reporting. Additionally, subrogation matters, policy renewals, and premium payments are handled internally and tracked via Excel and/or SharePoint folders. Incident reports are currently submitted through Laserfiche or on paper forms from City venues. Lastly, the Division works with both the City Attorney’s Office and Human Resources Safety Division regarding claim management, investigations and inspections, and completion of annual audit reports.