RFQ 27-04750 for ServiceNow

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: May 1, 2026
Due Date: May 20, 2026
Solicitation No: BD-26-1060-ITD00-ITD00-128887
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Header Information
Bid Number:
BD-26-1060-ITD00-ITD00-128887
Description:
RFQ 27-04750 for ServiceNow
Bid Opening Date:
05/20/2026 03:00:00 PM
Purchaser:
Sara Middleton
Organization:
Executive Office of Technology Services and Security
Department:
ITD0001 - Executive Office of Technology Services and Security
Location:
ITD00 - TSS General
Fiscal Year:
26
Type Code:
SS - Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:
PCR-27-04750
Required Date:
Available Date
:
05/01/2026 03:00:00 PM
Info Contact:
Contact Sara Middleton at (617) 626-4400
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
The purpose of this RFQ is to procure products and services provided by ServiceNow. See RFQ document for complete detail. Respondents must be current bidders on Statewide Contract ITS86 to respond.
Ship-to Address:
1 No Address See Item Section for specific information
Vendors need to check the Items section
of the PO for ship to information
Boston, MA 02108
US
Email: seeitemsssection@xxx.com
Phone: (617) 626-4400
Bill-to Address:
Attention: EOTSS Accounts Payable
One Ashburton Place Room 804
Boston, MA 02108
US
Email: itdinvoices@mass.gov
Phone: (617) 626-5626
Alt. Reference: Tiffany.Chen3@mass.gov
Print Format:

File Attachments:
5.1.26_ITS86 RFQ 27-04750 for ServiceNow_final.docx

Form Attachments:
Required Quote Attachments
Desired Attachment Name Description

SBPP (Small Business Purchasing Program) Eligible?:

YES

See SBPP requirements and exceptions at www.mass.gov/sbpp :

Amendments:
Amendment # Amendment Date Amendment Note

1

05/01/2026 02:02:52 PM

To upload the RFQ document. Attachment File Changes: Header 1. File '5.1.26_ITS82 RFQ 27-04750 for ServiceNow_final.docx': File '5.1.26_ITS82 RFQ 27-04750 for ServiceNow_final.docx' deleted . 2. File '5.1.26_ITS86 RFQ 27-04750 for ServiceNow_final.docx': File '5.1.26_ITS86 RFQ 27-04750 for ServiceNow_final.docx' added .
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