RFQ - AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES (RESERVED FOR SMALL-LOCAL BUSINESSES)

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
B. RFQ INSTRUCTIONS AND RULES
1. INSTRUCTIONS FOR SUBMITTING A QUOTE
1.1. It is Offeror's responsibility to submit a quote based on the most current RFQ, addenda thereto,
County's responses to Questions, any other information posted on BuyNet, and any diligence
material made available by the County. Offerors are advised to regularly check BuyNet for
information. The County has no obligation to contact Offerors directly with any such RFQ-
related information.
1.1.1. To see all information related to this RFQ, to submit Questions, and to receive
notifications of updates, Offerors must select "Participate in RFx" for this solicitation
in BuyNet.
1.1.2. If an Offeror is unable to download this document, an Offeror may request a hard copy
from Department of Purchasing and Contracting's front desk or contact clerical support
at (858) 505-6367.
1.2. Forms required to be submitted with Offerors response to this RFQ are included in this RFQ
or posted on the County's web site at:
https://www.sandiegocounty.gov/content/sdc/purchasing/purchasing-forms.html.
1.2.1. The County may update posted forms from time to time. Unless otherwise specified,
Offerors may submit the version of a form in place as of the date of the posting of this
RFQ or any later version thereof.
1.3. Offeror must submit a complete original quote in accordance with the format provided in this
solicitation to the County of San Diego, Department of Purchasing and Contracting, through
electronic upload to BuyNet before the Date and Time listed in Schedule.
1.3.1. If Offeror is unable to submit via BuyNet for any reason, Offeror may submit its quote
via email to the Contracting Officer listed in this document or provide the Purchasing and
Contracting front desk with either (i) electronic files on CD/DVD; or, (ii) a printed quote.
Offeror must prominently mark such submissions with the RFQ number on the outside
of the packaging. Please use this method only if unable to submit through BuyNet.
2. QUESTIONS
2.1. Offerors shall direct requests for explanation regarding the RFQ or related documents to the
Contracting Officer, in writing, as a question ("Question"). Offerors may submit Questions by
sending a message to the Contracting Officer through the "Discussions" functionality in
BuyNet.
2.2. The County may choose not to respond to Questions received after the date and time stated in
the Schedule for Question submission. Offeror is responsible for ensuring that Questions are
received by the County.
3. QUOTE FORMAT
3.1. Submit electronic quotes as files in .pdf format, except where specified otherwise. For pages
other than signature pages, converted and searchable formats are preferred.
3.2. All quotes shall be signed with a handwritten signature by an authorized officer or employee
of Offeror.
4. QUOTE ORGANIZATION
4.1. Your quote should be organized in accordance with the Submittal Items in this RFQ.
4.1.1. Offerors shall organize content to correspond to the applicable exhibit and question or
item within each exhibit.
4.1.2. Offerors shall separate each exhibit into one or more files, clearly named as to the
exhibit and order.
4.1.3. Pages shall be consecutively numbered within each exhibit at the bottom or top margin
of each page.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
4.1.4. Cost/Price information:
4.1.4.1. Offerors must place all cost and pricing information within the Cost/Price exhibit.
Price shall be inclusive of all proposed compensation.
4.2. Confidential/Proprietary information:
4.2.1. The County is a public agency subject to the California Public Records Act,
Government Code 7920.000, et seq. Some or all of the documents submitted in
response to this RFQ may be subject to disclosure, and the County intends to publish
any resulting contracts to its public website.
4.2.2. It is Offeror's responsibility to identify and separate into a
"CONFIDENTIAL/PROPRIETARY" exhibit and to provide a signed Nondisclosure
Indemnification Agreement for:
4.2.2.1. All confidential information that Offeror represents, with legal basis, is
exempt from disclosure pursuant to the California Public Records Act,
including PI (Personal Information), PII (Personally Identifiable
Information), or PHI (Protected Health Information);
4.2.2.2. Any proprietary or other information Offeror represents, with legal basis, is
exempt from disclosure under the California Public Records Act and wishes
to protect from disclosure.
4.2.3. The "CONFIDENTIAL/PROPRIETARY" exhibit must be clearly labeled with all
pages marked as "CONFIDENTIAL/PROPRIETARY."
4.2.4. Offeror should reference material in the "CONFIDENTIAL/PROPRIETARY" exhibit
where it is needed to respond to a Submittal Item through citation to the
"CONFIDENTIAL/PROPRIETARY" exhibit (for example "See response 1 contained
within the 'CONFIDENTIAL/PROPRIETARY' exhibit for staff Social Security
numbers").
4.2.5. If the County determines that a submission improperly designates information as
confidential or proprietary, the County may, at its sole discretion: (i) deem the
information releasable; (ii) declare the submission non-conforming/non-responsive;
(iii) remove such information, or (iv) take any other appropriate action. (Note: Pricing
and Terms and Conditions are generally not confidential under the California Public
Records Act).
5. QUOTE EVALUATION
5.1. Evaluations may consider factors such as technical merit, experience, capacity, history of
Offeror compliance, availability, price, and more to determine the quote(s) that provide the
best value to the County.
5.2. During evaluation, the County may appropriately consider the sustainability and social, human
health, environmental, and economic impact of Offeror's proposed products and/or approach
to providing goods and/or services, in accordance with Board Policy B-67. Therefore, Offerors
are encouraged to include relevant information in their quotes, to the degree related to the goods
or services sought.
5.3. During evaluation, the County may appropriately evaluate the cultural competency of Offeror
and Offeror's proposed approach to providing goods and services. Therefore, Offerors are
encouraged to include relevant information in their quotes, to the degree related to the goods
or services sought.
5.4. When evaluating an Offeror's cost or pricing, the County may also consider the effect of the
quote on the overall total cost to the County.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
6. COUNTY COMMITMENT
6.1. This RFQ does not commit the County to award a contract, nor does it commit the County to
pay any of Offeror's costs incurred in the preparation or submission of the quote. Further,
Offeror shall not incur any reimbursable cost in anticipation of a contract award.
6.2. Neither Offeror nor any of its representatives shall have any claims whatsoever against the
County or any of its respective officials, agents, or employees arising out of or relating to this
RFQ or these procedures (other than those arising under a definitive contract with Offeror in
accordance with the terms thereof).
6.3. The County reserves the right to separately procure the same or similar goods or services.
6.4. The County may withhold all information regarding this procurement until after negotiations
are complete, including, but not limited to: the number of quotes received; the identity of
Offeror(s); the content of quotes; the County's evaluation and results thereof. Information
releasable after the conclusion of negotiations is subject to the disclosure requirements and
withholding exemptions of the California Public Records Act.
6.5. Pursuant to County Charter 703.10 and 916, award of a contract resulting from this RFQ
may be subject to the County's requirement to determine that the services can be provided
more economically and efficiently by an independent contractor than by persons employed in
the Classified Service.
6.6. In the event that an Offeror is involved in a merger, acquisition, or other change in control, the
County reserves the right to award a contract to a resulting entity.
7. DILIGENCE AND DUTY TO INQUIRE
7.1. Should Offeror find discrepancies in or omissions from, or be in doubt as to the meaning of,
the RFQ or related documents, Offeror shall have a duty to submit a Question to the County.
7.2. Offerors are expected to perform reasonable due diligence with regard to this RFQ and the
work required, including, but not limited to, information that is publicly or otherwise
reasonably available and, if applicable, information that can be obtained during a site visit
(including verification of measurements, conditions, and other attributes). Neither the selected
Offeror(s), nor any Offerors, shall be entitled to any price adjustment or other relief based upon
information that was discovered or should have been discovered through due diligence.
7.3. The County makes no representation or warranty, express or implied, as to the accuracy or
completeness of any diligence material or other information provided by the County or any of
its agents, representatives, contractors, or consultants. Such information may reflect good faith
assumptions, estimates, or projections, which may or may not prove to be correct.
7.4. Offeror should not rely upon oral statements made or explanations given by the County,
including any oral responses to Questions or other inquiries. No prior, current, or post award
communication(s) with any officer, agent, or employee of the County shall affect or modify
any terms or requirements of this RFQ, except as explicitly provided for in this RFQ.
8. OFFEROR COMMUNICATIONS
8.1. All communications from Offeror (including its employees, agents, and representatives) to the
County or its officers and employees (including consultants working on or assisting with this
procurement), related to this RFQ or Offeror's quote, must be directed in writing exclusively
to the Contracting Officer, unless otherwise authorized in writing by the Contracting Officer.
Offerors shall not communicate with or attempt to contact any other County personnel about
this solicitation, except as otherwise allowed for in this RFQ or by law. Any improper contact
may, at the County's sole discretion, cause Offeror to be removed from consideration for
contract award.
8.2. If Offeror issues any public announcement or otherwise engages in communication that, in the
County's sole determination, compromises the integrity of this RFQ process or attempts to
restrain competition, Offeror may be removed from consideration for award.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
8.3. Audio and/or video recording of presentations, discussions, negotiations, , or other
communications with the County regarding this RFQ are prohibited, unless specifically
authorized in writing by the Contracting Officer.
9. SOLICITING EMPLOYEES
9.1. Until contract award, Offerors shall not, directly or indirectly, solicit any employee of the
County to leave the County's employ in order to accept employment with Offeror, its affiliates,
actual or prospective contractors, or any person acting in concert with Offeror without prior
written approval of the County's Contracting Officer. This paragraph does not prevent the
employment by Offeror of a County employee who has initiated contact with Offeror.
10. PROHIBITED CONTRACTS AND SUBCONTRACTS
10.1. In accordance with Section 67 of the San Diego County Administrative Code, the County shall
not contract with, and shall reject any quote submitted by, the person or entities specified
below, unless the Board of Supervisors finds that special circumstances exist which justify the
approval of such contract:
10.1.1. Persons employed by the County or of public agencies for which the Board of
Supervisors is the governing body;
10.1.2. Profit-making firms or businesses in which employees described in subsection 11.1.1
serve as officers, principals, partners, or major shareholders;
10.1.3. Persons who, within the immediately preceding twelve (12) months, came within the
provisions of subsection 11.1.1 and who (i) were employed in positions of substantial
responsibility in the area of service to be performed by the contract; or, (ii)
participated in any way in developing the contract or its service specifications; and
10.1.4. Profit-making firms or businesses in which the former employees described in
subsection 11.1.3 serve as officers, principals, partners, or major shareholders.
10.2. Per Board Policy A-79, a successful Offeror that is a non-profit corporation shall not
subcontract any work under the agreement with a related for-profit subcontractor where an
interlocking directorate, management, or ownership relationship exists, unless specifically
authorized by the Board of Supervisors.
10.3. Offeror certifies that, if awarded a contract under this RFQ, such contract will be in compliance
with Sections 11.1 and 11.2 above. Offeror shall promptly notify the County of any change in
circumstance affecting these provisions.
11. CALIFORNIA REVENUE & TAXATION CODE 18662
11.1. In compliance with California Revenue and Taxation Code 18662, if Offeror is a non-resident
of California (out-of-state invoices) that receives California source income and has not
completed Franchise Tax Board Form 590, there may be a backup withholding on all payments.
Fifteen (15) business days prior to the first payment from the County, new suppliers or
suppliers with expired forms or forms with incorrect information must submit new forms to
the County (forms are available from the Franchise Tax Board website listed below).
11.2. Under certain circumstances, Offerors may be eligible for reduced or waived nonresident
withholding. If Offeror has already received a waiver or a reduced withholding response from
the State of California and the response remains valid, Offeror should submit the response to
the County in lieu of the forms. Failure to submit the required forms will result in withholding
of payments. Offerors should access the Franchise Tax Board websites, listed below, for tax
forms and relevant information regarding non-resident withholding, including waivers or
reductions. The County will not give Offerors any tax advice. It is recommended that Offerors
speak with their tax advisers and/or the State of California for guidance.
Franchise Tax Board Websites:
https://www.ftb.ca.gov
https://www.ftb.ca.gov/forms/search/

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
11.3. If selected for award, Offeror must submit applicable forms to the Auditor & Controller via
fax, at (858) 694-2060, or mail originals to: County of San Diego, 5530 Overland Avenue,
Suite 410, San Diego, CA 92123. The P.O. Number or Contract Number (if available) and
"California Revenue and Taxation Code 18662" must appear on fax cover sheet and/or the
outside of the mailing envelope.
12. W-9 FORM
12.1. If selected for award, Offeror must complete and submit a W-9 form if a current form is not on
file with the County.
13. PREVAILING WAGE
13.1. The County's public works projects are subject to compliance monitoring and enforcement by
the California Department of Industrial Relations (DIR), in accordance with Labor Code
1771.4(a)(1). A contractor or subcontractor shall not be qualified to bid (or otherwise submit
an offer) on, be listed in an offer subject to the requirements of Section 4104 of the Public
Contract Code, or engage in the performance of any contract for public work, as defined in
Labor Code 1720, et seq., unless currently registered and qualified to perform public work
pursuant to Labor Code 1725.5, all as more particularly described in Labor Code 1771.1(a).
An Offeror who is ultimately selected shall post all notices required by and pursuant to Labor
Code 1771.4(a)(2) at the job site, whether or not the County also posts these notices.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
C. SUBMITTAL ITEMS
Offeror's response to these Submittal Items shall be no more than fifteen (15) pages.
1. EXHIBIT 1 - REQUIRED FORMS
1.1 Submit a completed and signed Offeror's Cover Page (PC600) form
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC600_dpc_Offerors_C
over_Page.pdf
1.2 Submit a completed and signed Representations and Certifications form (PC601)
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC601_dpc_Reps_and_
Certs.pdf
1.3 Submit a completed and signed Small-Local Business Self-Certification Form (PC610)
* Required for all Offerors. The award of contracts resulting from this RFQ is reserved for
Small-Local Businesses as defined in Board Policy B-53. To be considered for award, Offeror
must successfully certify that they qualify as a Small-Local Business.
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC610_dpc_Small_Local_Self_C
ert.pdf
1.4 Submit a completed and signed Nondisclosure Indemnification Agreement (PC620) (if
applicable).
* Required if submitting Confidential/Proprietary Information (see RFQ Instructions
and Rules section 4.2)
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC620_dpc_Nondisclos
ure_Indemnity.pdf
2. EXHIBIT 2 - PROGRAM/TECHNICAL EXHIBIT
2.1 Minimum Requirements (PASS/FAIL)
2.1.1 Does the Offeror possess an active Classification C-20, Warm-Air Heating,
Ventilating and Air-Conditioning Contractor license issued by the California State
License Board (CSLB)?
Yes No (Disqualifying)
If yes, provide CSLB license number: ______________________________
2.1.2 Does the Offeror maintain current registration with the State of California Department
of Industrial Relations (DIR)?
Yes No (Disqualifying)
If yes, provide DIR registration number: ______________________________

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
2.2 Provide an overview of your organization's history and experience in providing HVAC control
preventative maintenance services as stated in Exhibit A, Statement of Work.
2.3 Provide three references for clients within the past five years that you successfully provided
electrical services and repairs for as stated in Exhibit A, Statement of Work. For each reference
include:
3.5.1 Client Name, Size (approximate number of employees)
3.5.2 Client Contact Information (email address, telephone number) for the person with whom
your firm worked most closely and who can attest to your firm's performance.
2.4 Describe the experience and qualifications of key personnel to be assigned to this project.
Include:
3.5.3 Pertinent years of experience performing similar scope of services as stated in Exhibit A,
Statement of Work.
3.5.4 Specific experience in electrical services and repairs in Exhibit A, Statement of Work.
4 EXHIBIT 3 - COST/PRICE EXHIBIT
3.1 Submit a completed Payment Schedule
4 EXHIBIT 4 - ACCEPTANCE OF TERMS AND CONDITIONS
4.1 Confirm acceptance "YES/NO" of the County of San Diego's Draft Agreement (including
insurance requirements):
YES NO
4.1.1 If "NO," provide a detailed list of exceptions to the terms and conditions, the nature of its
concern, and what terms the Offeror is willing to accept.
Note: The Offeror will be deemed to have accepted any terms and conditions of the
Contract to which it does not take exception to. The County may, as part of its
evaluation process, conclude that exceptions are so numerous and/or material as to
make Offeror's response to the solicitation unacceptable.
5 EXHIBIT 5 - CONFIDENTIAL PROPRIETARY
5.1 Include any Confidential/Proprietary Information in this exhibit, in accordance with RFQ
Instructions and Rules section 4.2
D. REQUIRED FORMS
(RESERVED)
E. STATEMENT OF WORK
1. Scope of Work
The Department of General Services (DGS) requires as-needed heating, ventilation, and
air conditioning (HVAC) control preventative maintenance services and repairs at various
County of San Diego (County) locations.
2. Goals
2.1. Contractor shall provide as-needed heating, ventilation, and air conditioning (HVAC)
control preventative maintenance services which may include customer support,
technical support, data protection and data recovery, preventative maintenance, and
software maintenance within existing County facilities.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
2.2. Contractor to provide all labor, supervision, supplies, materials, transportation, and
equipment to properly perform as-needed HVAC control preventative maintenance
services.
2.3. Contractor shall perform the work in accordance with each specific Task Order issued
by the County.
2.4. Contractor shall provide as-needed HVAC control preventative maintenance services
which may include system and software troubleshooting, and diagnostics will be
available remotely to enable faster response to emergency service requests and to
reduce the costs and disruptions of downtime. Contractor shall respond within 24 hours
for non-emergency conditions and within 4 hours Monday through Sunday, 24 hours
per day, including Holidays, upon receiving notification of an emergency, as
determined by our staff.
2.5. Contractor shall provide Emergency Onsite Response to reduce the costs and
disruptions of downtime when an unexpected problem does occur and respond onsite
at our facility within 4 hours for critical emergencies, or within 24 hours for non-
emergency conditions, Monday through Sunday, 24 hours per day, including Holidays,
upon receiving notification of an emergency.
3. Definitions
3.1. County Holidays Unless specifically requested by the COR, or is an emergency in
nature, work will not be performed on the following County observed holidays:
3.1.1. New Year's Day (January 1st)
3.1.2. Martin Luther King, Jr. Day (3rd Monday in January)
3.1.3. Presidents' Day (3rd Monday in February)
3.1.4. Cesar Chavez Day (March 31st)
3.1.5. Memorial Day (Last Monday in May)
3.1.6. Juneteenth (June 19th)
3.1.7. Independence Day (July 4th)
3.1.8. Labor Day (1st Monday in September)
3.1.9. Veteran's Day (November 11th)
3.1.10. Thanksgiving Day (4th Thursday in November)
3.1.11. Day after Thanksgiving (4th Friday in November)
3.1.12. Christmas Day (December 25th)
3.2. Day shall be used to describe typical work hours from 6 am to 4 pm (depending on
location), on weekdays, Monday thru Friday. Any work during hours other than those
of a typical day shall be allowed only when specifically requested in writing/verbally
by the COR.
3.3. Emergency means any serious or unexpected, situation requiring immediate action
such as loss of ability to maintain setpoints of cooling. A telephone response to the
COR of no more than 30 minutes will be required. Contractor staff response to the site
shall be within two (2) hours of notification by the COR. Response to non-urgent
requests must be made within 48 hours.
3.4. Task Order is how a job is assigned to the Contractor; Task Orders are issued on an
as-needed basis. See SOW Section 12 Task Order Process and Attachment 1 for a Task
Order sample form.
3.5. Work means any repair, construction, and services required by the Task Order
documents, whether completed or partially completed, and includes all other labor,
materials, equipment, and services provided or to be provided by the Contractor to
fulfill the Contractor's obligations. The work may constitute the whole or a part of the

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13142
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HVAC CONTROL PREVENTATIVE MAINTENANCE AND REPAIR SERVICES
work as outlined in the Project.
4. License Requirements
4.1. Contractor must maintain an active Classification C-20 Warm Air Heating, Ventilating
and Air-Conditioning Contractor license issued by the California State License Board
(CSLB) for the entirety of the contract. Failure to maintain this license will result in
immediate termination of the contract.
4.2. Contractor must maintain current registration with the State of California Department
of Industrial Relations (DIR) for the entirety of the contract. Failure to maintain this
registration will result in immediate termination of the contract.
5. General Requirements for Service Delivery
5.1. Task Orders will be issued for all HVAC control preventative maintenance work
including, but not limited to, determining if any permits are required and apply for
them, develop schedules and detailed cost estimates, procure material and equipment.
5.2. Contractor shall provide superintendent, labor, materials and equipment necessary to
maintain, repair, remove, install, program, startup, test and commission the system as
required on the description of work in the Task Order.
5.3. The Building Automation System (BAS) service contractor shall be authorized as a
Siemens Solutions Partner, as well as a Johnson Controls Authorized Building
Controls Specialist.
5.4. The Contractor shall be certified by either Siemens to engineer, program, integrate,
and service the Siemens Desigo(TM) or Apogee(TM) building automation platform, or a
Platinum Johnson Controls Authorized Building Controls Specialist for Metasys and
Facility Explorer, as applicable to the project.
5.5. Contractor shall maintain direct access to Siemens software licensing, factory technical
support, and approved training resources to ensure long-term system sustainability.
5.6. Contractor shall maintain direct access to Johnson Controls International (JCI)
Metasys software licensing, factory technical support, and approved training resources
to ensure long-term system sustainability.
5.7. Building Automation System provider shall be an authorized solutions partner for both
Siemens Desigo, Johnson Controls Metasys, and Tridium Niagara.
5.8. The Contractor shall maintain a minimum of five (5) factory trained Siemens
Technicians, five (5) factory trained Tridium technicians, and five (5) factory trained
Johnson Controls Metasys technicians with minimum of three (3) years of experience.
Personnel may be cross trained in multiple systems.
5.9. Contractor shall check in with point of contact for location of services provided upon
arrival and departure of site.
5.10. Contractor shall notify County if account manager/personnel is changed to ensure
most current point of contact information is available.
6. Specific Requirements for Service Delivery
6.1. Contractor shall provide all labor, staffing, supervision, transportation, materials,
supplies, parts, tools, and equipment necessary to service all HVAC systems in County
sites.
6.2. Customer Support Services
6.2.1. Documentation & Training - Contractor shall:
6.2.1.1. Update as-built drawings and control sequences as required.
6.2.1.2. Deliver service/maintenance reports highlighting completed work and