RFP 26-806 W & S Bill Print and Mail Contractor

Agency: City of Shreveport
State: Louisiana
Type of Government: State & Local
NAICS Category:
  • 323111 - Commercial Printing (except Screen and Books)
Posted Date: May 29, 2026
Due Date: Jun 30, 2026
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RFP 26-806 W & S Bill Print and Mail Contractor
It shall be the responder's responsibility to make inquiry as to the amendments issued.

Attachment Preview

NARRATIVE ON THE APPROACH TO THE SCOPE OF WORK A-12
SCHEDULE OF EVENTS B-13
OFFERORS EXPERIENCE C-14
PERSONNEL STAFFING D-15
*FEE SCHEDULE E-16-17
FORMAT FOR THE RETURN ENVELOPE F-18
#1- FAIR SHARE FORMS 1-4 (should be furnished with your proposal) 19-30
#2- ADJUDICATED OR LIEN PROPERTY AFFIDAVIT (do not furnish with your proposal) 31
#3- FELONY CONVICTION / E-VERIFY AFFIDAVIT (must be furnished with your proposal) 32
#4- INSURANCE 33-37

City of Shreveport
REQUEST FOR PROPOSALS RFP 26-806
W & S BILL PRINT AND MAIL CONTRACTOR
INDEX
Page
Numbers
Proposal Invitation 2
General Information - Part I 3-4
Introduction - Part II 5-6
Scope of Work - Part III 7-9
Evaluation Criteria - Part IV 10
Submission Requirements - Part V 11
NOTE: All items listed in Part V must be submitted with your proposal
Index of reference items not included herein that is incorporated by reference with the same force and effect as if set forth
in full text. Should any of these be in conflict with those listed herein, the more stringent will apply.
The General Contract Clauses (Section 20), the Standard Instructions/Conditions for Request for Proposals (Section 30)
will no longer be incorporated in solicitations but will be incorporated by reference in the City of Shreveport (hereinafter
the City) book of Standard Solicitation Instructions / Provisions and General Contract Clauses; which are available at
www.shreveportla.gov (click on Business, then on Bids & RFPs). If you do not have a computer, you can use one of the
public use computers that are available at the Shreve Memorial Library or at most library branches.
EXHIBITS
NARRATIVE ON THE APPROACH TO THE SCOPE OF WORK A-12
SCHEDULE OF EVENTS B-13
OFFERORS EXPERIENCE C-14
PERSONNEL STAFFING D-15
*FEE SCHEDULE E-16-17
FORMAT FOR THE RETURN ENVELOPE F-18
*Required for all RFPs
APPENDIX
#1- FAIR SHARE FORMS 1-4 (should be furnished with your proposal) 19-30
#2- ADJUDICATED OR LIEN PROPERTY AFFIDAVIT (do not furnish with your proposal) 31
#3- FELONY CONVICTION / E-VERIFY AFFIDAVIT (must be furnished with your proposal) 32
#4- INSURANCE 33-37
The Felony Conviction/E-Verify (Appendix 3) must be submitted with your proposal. Revised 12-05-17
Page 1 of 37

CITY OF SHREVEPORT-PURCHASING DIVISION
P.O. BOX 31109 SHREVEPORT, LOUISIANA 71130-1109 Suite 610, 505 TRAVIS SHREVEPORT, LA 71101-3042
Phone 318/673-5450 web site: www.shreveportla.gov Fax 318/673-5408
May 29, 2026
RFP 26-806
MUST BE RECEIVED NOT LATER THAN 3:00 P.M. (CST) ON: June 30, 2026
PROPOSAL TITLE: W & S BILL PRINT AND MAIL CONTRACTOR
You are invited to submit proposals in accordance with the requirements of this solicitation which are contained herein.
In order for your proposal to be considered, it must be received in the Purchasing office not later than the date and time
as listed above. Solicitation documents are posted on BidNetDirect. To view the general RFP information and receive
notices by email, register with BidNetDirect. Registration is free. Solicitation documents are also available at
www.shreveportla.gov/Solicitations. BidNetDirect shall be the official source of solicitation documents.
It shall be the responder's responsibility to make inquiry as to the addenda issued. All inquiries pertaining to this RFP
shall reference RFP number as shown above. Paper proposals received by the Purchasing Office after the time specified
will be documented and then returned to the Offeror unopened. Due to the possibility of negotiation with all Offerors, the
identity of any Offeror or the contents of any proposal will not be public information until after the contract award is made.
Paper proposals and modifications received in response to this Request for Proposals shall be time stamped upon receipt
and secured in the Purchasing Division until the established due date. Attendance by the submitter on the established
due date is unnecessary because submittals will be opened at a later time in the presence of a procurement employee or
selection committee member.
The proposals must be signed in ink by an official authorized to bind the Offeror, and it shall contain a statement to the
effect that the proposal is firm for a period of at least 120 days from the closing date for submission of proposals. Paper
proposals must be submitted using the envelope format as provided in this solicitation document in a sealed
opaque envelope/container showing the above proposal title, number, opening date, time of opening and
appropriate license number(s) on the outside of the envelope or if a sealed container is used, then all this
information shall be shown on the top of the container. The City does not accept faxed or emailed responses for
formal solicitations.
All submittals (see Part V, Submission Requirements) received in response to this Request for Proposals will be rated by
the City's Selection Committee, based upon the Evaluation Criteria as listed in Part IV. If the best Offeror is clearly
identified from the point summary, there will not be a need for oral presentations. If not, then an oral presentation from a
minimum of two (the highest rated) firms shall be required. This solicitation does not commit the City to award a contract,
to pay any costs incurred in the preparation of a proposal, or to procure or contract for the articles of goods or services.
The City reserves the right to accept or reject any or all proposals received as a result of this request, to waive
informalities, to negotiate with all qualified Offerors, or to cancel in part or in its entirety this proposal, if it is in the best
interest of the City to do so.
City of Shreveport
Renee Anderson, MBA, CPPO, CPPB, NIGP-CPP
Purchasing Agent
Important- If you consider the specifications as restrictive or have a problem with this document, please contact the Purchasing Agent at
least five days before the proposal opening at (318) 673-5457.
Page 2 of 37

PART I
GENERAL INFORMATION
1.0 Proposals will be considered as specified herein or attached hereto under the terms and conditions of this
proposal.
2.0 Proposals must be made in the official name of the firm or individual under which business is conducted
(showing an official business address) and must be signed in ink by a person duly authorized to legally bind the
person, partnership, company, or corporation submitting the proposal.
3.0 Offerors are to include all applicable requested information and are encouraged to include any additional
information they wish to be considered.
4.0 It is up to you to make sure that all the information requested is returned to us by using the envelope format
shown in this package.
5.0 Each Proposer shall submit one (1) signed original response. Five (5) additional copies of the proposal.
5.1 Proposals should be sent to:
5.1.1 City of Shreveport
5.1.2 Office of The Purchasing Agent
5.1.3 Government Plaza-Suite 610
5.1.4 505 Travis Street
5.1.5 Shreveport, LA 71101-3042
6.0 QUESTIONS
6.1 Offerors requiring additional information may email or fax their questions so that they will be received at least
five (5) working days prior to proposal opening to:
6.2 Email debra.walker@shreveportla.gov or fax Debra Walker at 318-673-5408.
6.3 Answers to questions received that should change and/or clarify this solicitation will be provided in writing to all
Offerors via an amendment.
7.0 EXPENDITURE
7.1 Total Estimated Expenditure: $609,000.00
8.0 CONFIDENTIAL INFORMATION, TRADE SECRETS, AND PROPRIETARY INFORMATION
8.1 The designation of certain information as trade secrets and/or privileged or confidential proprietary information
shall only apply to the technical portion of the proposal. The financial proposal will not be considered
confidential under any circumstance. Any proposal copyrighted or marked as confidential or proprietary in its
entirety may be rejected without further consideration or recourse.
8.2 For the purposes of this procurement, the provisions of the Louisiana Public Records Act (La. R.S. 44.1 et.
seq.) shall be in effect. Pursuant to this Act, all proceedings, records, contracts, and other public documents
relating to this procurement shall be open to public inspection. Proposers are reminded that while trade secrets
and other proprietary information they submit in conjunction with this procurement may not be subject to public
disclosure, protections must be claimed by the Proposer at the time of submission of its Technical Proposal.
Proposers should refer to the Louisiana Public Records Act for further clarification.
8.3 The Proposer shall clearly designate the part of the proposal that contains a trade secret and/or privileged or
confidential proprietary information as "confidential" in order to claim protection, if any, from disclosure. The
Proposer shall mark the cover sheet of the proposal with the following legend, specifying the specific section(s)
of the proposal sought to be restricted in accordance with the conditions of the legend:
8.4 "The data contained in pages _____ of the proposal have been submitted in confidence and contain trade
secrets and/or privileged or confidential information and such data shall only be disclosed for evaluation
purposes, provided that if a contract is awarded to this Proposer as a result of or in connection with the
submission of this proposal, the City of Shreveport shall have the right to use or disclose the data therein to the
extent provided in the contract. This restriction does not limit the City of Shreveport's right to use or disclose
data obtained from any source, including the Proposer, without restrictions."
Page 3 of 37

8.5 Further, to protect such data, each page containing such data shall be specifically identified and marked
"CONFIDENTIAL".
8.6 If the Proposer's response contains confidential information, the Proposer should also submit a redacted copy
of their proposal along with their original proposal. When submitting the redacted copy, the Proposer should
clearly mark the cover as such - "REDACTED COPY" - to avoid having this copy reviewed by an evaluation
committee member. The redacted copy should also state which sections or information has been removed. The
proposer should also submit one (1) electronic redacted copy of its proposal on a USB flash drive. The redacted
copy of the proposal will be the copy produced by the City if a competing proposer or other person seeks review
or copies of the Proposer's confidential data.
8.7 If the Proposer does not submit the redacted copy, it will be assumed that any claim to keep
information confidential is waived.
8.8 Proposers must be prepared to defend the reasons why the material should be held confidential. By submitting
a proposal with data, information, or material designated as containing trade secrets and/or privileged or
confidential proprietary information, or otherwise designated as "confidential", the Proposer agrees to indemnify
and defend (including attorney's fees) the City and hold the City harmless against all actions or court
proceedings that may ensue which seek to order the City to disclose the information.
8.9 The City reserves the right to make any proposal, including proprietary information contained therein, available
to other agencies or organizations for the sole purpose of assisting the City in its evaluation of the proposal. The
City shall require said individuals to protect the confidentiality of any specifically identified proprietary
information or privileged business information obtained as a result of their participation in these evaluations.
9.0 Additionally, any proposal that fails to follow this section and/or La. R.S. 44:3.2.(D)(1) shall have failed to
properly assert the designation of trade secrets and/or privileged or confidential proprietary information and the
information may be considered public records.
Page 4 of 37

Part II
INTRODUCTION
1. INTENT
1.1 It is the intent of the City of Shreveport to solicit proposals for a bill print and mail contractor to support the
City's utility billing operations.
2. 0 TERM OF CONTRACT
2.1 Term of any contract resulting from this solicitation shall be for one year from the date of award, unless
terminated or extended in accordance with the provisions listed herein. The City of Shreveport reserves the
right to renew any resultant contract(s), if mutually agreeable with the consultant, for four additional years in
one-year increments with price changes limited to Price Changes paragraph below, unless prices are requested
for a longer period in this RFP.
2.2 PRICE CHANGES
2.3 Prices will be firm for the contract term as specified in paragraph 2 above. After the term of the contract, the
Consultant may request price increases that are limited to the increase in the Consultants actual documented
cost of doing business or the appropriate CPI or PPI, whichever is lower. Written requests for price increases
must be sent by Certified Mail-Return Receipt Requested. The City reserves the right to accept or reject the
price increase within fifteen days after receipt of the request. Should the City reject the price increase, the City
reserves the right to cancel the contract and award to the next best Offeror or to solicit new proposals. No
increase will be effective until approved in writing by the Purchasing Agent. Any decrease in the cost of the
contract items shall be forwarded to the Purchasing Office with immediate inception into the contract. Any
decrease in pricing shall not be less than the appropriate CPI or PPI.
3.0 AWARDS
3.1 An award resulting from this request shall be awarded to the responsive and responsible Offeror whose
proposal is determined to be most advantageous to the City, taking into consideration price and the evaluation
factors set forth in the RFP; however, the right is reserved to reject any and all proposals received, to waive
any informalities, and in all cases the City will be the sole judge as to whether an Offerors proposal has or has
not satisfactorily met the requirements of this RFP.
4.0 EVALUATION OF PROPOSALS FOR MULTIPLE AWARDS
4.1 In addition to other factors, proposals will be evaluated on the basis of advantages to the City that might result
from making more than one award (multiple awards). For the purpose of making this evaluation, administrative
costs to the City for issuing and administering each contract awarded under this invitation will be considered,
and individual awards will be for the items and combinations of items which result in the lowest aggregate price
to the City, including such administrative costs.
5.0 PURCHASE ORDER REQUIREMENT
5.1 The City of Shreveport shall not be responsible for invoices exceeding $1,000 that do not have a written
purchase order covering them.
6.0 PUBLIC ACCESS TO PROCUREMENT INFORMATION
6.1 Proposals will be available for public inspection at the time and date approved by the Purchasing Agent.
7.0 PAYMENTS DUE THE CITY
7.1 Section 26-211 of the City's Code of Ordinances requires the following:
7.1.1 On every contract to which the City is a party and for which written specifications are prepared, the
specification shall include the requirement that before the contract is awarded the contractor shall
pay all taxes, licenses, fees, and other charges which are outstanding and due to the City.
7.1.2 No contract to which the city is a party shall be awarded to any person who:
7.1.3 Has not paid all taxes, licenses, fees and other charges which are outstanding and due the city, or
owns any property which is adjudicated to the city, or which has demolition liens, grass cutting liens,
or any other property standards liens on it, or owns more than 25% of a legal entity that owns any
Page 5 of 37

Part II (cont'd):
property which is adjudicated to the city, or which has demolition liens, grass cutting liens, or any
other property standards liens on it.
7.1.4 For purposes of this section, Own shall mean to be the last record owner of property prior to a tax sale or
adjudication.
7.1.5 Bids/proposals will not be accepted from, or contract awarded to any person, firm, or corporations which have at
any time failed to execute a contract that has been awarded to them by the City, or which is in arrears to the City
upon debt or contract, or which is a defaulter as surety or otherwise upon any obligation to the City.
8.0 ASSIGNMENT
8.1 This contract shall not be assigned without the prior written consent of the city through its Mayor.
9.0 UNSATISFACTORY WORK
9.1 The City shall not be obligated to pay for unsatisfactory work.
10.0 COMPLIANCE WITH CIVIL RIGHTS LAW
10.1 By submitting and signing this bid, bidder agrees to abide by the requirements of the following as applicable:
Title VI and VII of the Civil Rights Act of 1964, as amended by the Equal Opportunity Act of 1972, Federal
Executive Order 11246, Federal Rehabilitation Act of 1973, as amended, the Veterans Readjustment Assistance
Act of 1974, Title IX of The Education Amendments of 1972, the Age Act of 1975, and bidder agrees to abide by
the requirements of the Americans with Disabilities Act of 1990. Bidder agrees not to discriminate in its
employment practices and will render services under any contract entered into as a result of this solicitation with-
out regard to race, color, religion, sexual orientation, national origin, veteran status, political affiliation, or
disabilities. Any act of discrimination committed by the bidder, or failure to comply with these statutory obligations
when applicable, shall be grounds for termination of any contract entered into as a result of this solicitation.
11.0 JOINT VENTURE
11.1 If the Proposer is a joint venture, provide the following information:
11.1.1 Date of formation
11.1.2 Name and address of each venture partner
11.1.3 Principals of each venture partner
11.1.4 Venture partner holding the majority interest in the venture and its percentage of interest
11.1.5 Proposer shall include a copy of the Joint Venture agreement as an attachment to proposal. Such attachment shall
not count in the page limit.
Page 6 of 37

PART III
SCOPE OF WORK
1.1 Perform all CASS certification, Bill, Letter and Notice printing, insertion, mailing, and provide all related USPS
postal reports including specifically a report of all addresses that fail to validate to USPS standards, or which
cannot be matched to any USPS address. See point 1.7 below.
1.2 The vendor will provide a customer portal for the City of Shreveport, allowing users to view the status of bill print
jobs submitted, add or remove special messaging, and update printed messages according to specific criteria with
designated start and end dates.
1.3 The City expects the vendor to generate bills from a data file uploaded to the vendor's website. (See Attachment
A- Bill Print File Specifications) Please note these specifications may be modified based on final bill design.
1.4 The City anticipates that the vendor will print various messages and format bills based on information in the City's
bill print file, which is processed and controlled using business rules defined by the City and implemented by the
vendor during bill production.
1.5 Provide samples and assistance in designing a comprehensive bill as directed by the City and Mapping the data
from the bill print file for appropriate placement on the bill along with messaging and other printed information as
defined in the City's business rules.
1.6 Print letters or notifications in addition to bills from data generated by the City of Shreveport billing system.
1.7 Extract customer mailing address information from the bill print data file and CASS certify the entire print run to
obtain the least expensive postage possible.
1.8 Print the CASS cleansed mailing address, with the Intelligent Mail Barcode on the bill stub, per design, instead of
the original addresses in the bill print data file.
1.8.a Provide a file of mailing address corrections to the City that includes the account number.
1.8.b Print the entire document in CASS pre-sort address order.
1.9 Provide ability for City to determine when and which inserts to stuff with the document by agreed upon flagging of a
record in the data file using OCR bars or similar technology. Please provide details on the number of inserts your
equipment can handle in one print run.
1.10 Provide the IMB (barcode) for the City of Shreveport's return address, a bar-coded account number and an OCR
scan line. The bill print vendor will be responsible for providing the IMB (barcode) for the addressee to ensure we
get the lowest mailing price possible.
1.11 Provide informational pages for insertion as needed. The City reserves the right to design, utilize and modify the
back of the bill to print information.
1.12 Provide a portal for the city to upload bill print files, review/approve/ reject samples, monitor the status of bill print
jobs and manage user defined messages.
1.13 Provide approval processes to release bills for printing following City QA processes.
1.14 Provide validation by bill print file submitted of total bills printed with total dollars due to verify all bills were
generated correctly. Provide a total count of bills printed with total dollars at the close of each billing cycle via the
online portal.
1.15 Generate a single PDF for each bill printed with a City determined assign file name identifier. These individual
PDFs will be transmitted to the City automatically and include a manifest file describing the contents to the
transmission. See Attachment A for additional information on this requirement.
1.16 Implementation of modernized solutions are slated to become operational as early as 90 days from contract
execution. The supplier of the Customer Service Billing System is Utility Management Billing System (UMBS).
1.17 Provide the ability to sort bills marked appropriately to the front of the bill PDF file, or alternatively into a separate
file, regardless of CASS postal sorting for ease of review by City billing personnel.
2.0 BILL PRINT VENDOR EXPECTATIONS
2.1 All bills will be printed on the correct bill forms.
2.2 The City of Shreveport reserves the right to review all work for quality of printing. If the quality is unsatisfactory, the
contractor will be requested to reprint at no additional cost to the City. Selected vendor's printing equipment shall
provide 300x300 or better print resolutions.
Page 7 of 37

PART III (cont'd.)
2.3 Forms to be used are as follows: Billing forms shall be 24# long grain paper with a micro perf located 3 12" from the
bottom allowing for a return document. The billing forms are two colors which include one (1) spot color of blue and
the standard black printing.
2.4 The spot color on the disconnect notices will be red. The spot color for past due bills also contains red ink.
2.5 Include the cost of placement of an insert into billing statements. This cost is only for the placement of inserts into
the statements and does not include the cost of producing such inserts. Please indicate if you can print the inserts.
All bills will contain the correct insert when required.
2.6 Bills will contain the "Return" envelope when required. Offerors must be able to insert return envelopes in
specified bills but not in other bills, such as ACH notifications.
2.7 The vendor will take all printed material to the post office and mail all documents. Vendor is required to meet USPS
specifications to qualify for postal discounts sorting to lowest possible postal rates. The USPS "move update"
requirement shall be met using an endorsement on the outgoing mail piece. (Fast Forward service will not be
utilized) Statements delivered to vendor must be mailed out the next business day. All USPS postal reports will be
included with the correct bill print.
2.8 The City expects to redesign the bill at the initiation of the contract period. Vendor should include an estimate of
costs for that work. Minor adjustments to bill language for legal purposes will be ongoing and the City expects
those to be performed at no additional charge under this contract. Should any additional significant redesign of the
bill occur within the contract period, the City would negotiate that work effort with Vendor at that time.
2.9 The vendor will provide daily electronic reports to verify that all bills were processed, inserted, and mailed out on
time, meeting the City of Shreveport's standards. Vendor to provide cutoff time as to when bill files need to be
approved on their site for same day processing and mailing.
2.10 The vendor will immediately inform the City of Shreveport if there is a delay in mailing the bills.
2.11 The vendor must be able to process both single page and multiple page bills.
2.12 The City of Shreveport will identify the activation scenarios and criteria at the time of award and requirements
definition.
2.13 The vendor will provide a customer portal for City of Shreveport to view status bill print jobs submitted: add/delete
or update special messaging to print on bills based on specified criteria with begin and end dates.
2.14 The City expects the vendor to produce bills from a data file uploaded to the vendor site. A sample file is available
upon request.
2.15 The City expects the vendor to print various messages and bill presentation based on data in the City bill print file
that is conditioned and control with business rules defined by the City and put in place by the Vendor in the bill
production process.
3.0 ENVELOPE SPECIFICATIONS
3.1 BILLING ENVELOPE
3.2 4" x 912" special poly window 24 lb. white wove. Printed blue on face only. Window dimensions to be 1 1/8" x 412",
positioned 112" from the left and 34" from the bottom. Poly window to be glued down to allow for ease of stuffing.
Open side diagonal seam only. Flap to be rounded and printing to be per sample. Flap to be on the bottom of
the envelope and the gum on the edge of the flap shall be continuous (not as per sample). Envelopes to conform
to all current postal regulations. Billing envelopes should have an industry standard security tint/print. The test runs
to review construction and ensure that the relevant address/barcodes are visible and legible through the window.
Sample printing is available upon request. Proof required. Side seam envelopes are not acceptable. Test run
of 2,500 Required.
3.3 Finalist ink colors: PMS 280 blue.
3.4 RETURN ENVELOPE
3.5 3 34" X 8 5/8" return special open panel window, 24 lb. white wove. Printed blue on front. Window dimensions to
be 1" x 4", positioned 1 1/8" from the left and 1 3/4" from the bottom. Open side diagonal seams only. Top flap
only. Side seam envelopes are not acceptable. Return envelopes should have an industry standard security
tint/print. The test run to review construction and ensure that the relevant address/barcodes are visible and legible
through the windows .Test run of 2,500 Required.
Page 8 of 37

PART III (cont'd.)
The following to be printed on the back side, centered on the envelope as shown below:
3.6 FOR PROMPT AND ACCURATE PAYMENTS:
3.7 Detach and include your remittance slip with this envelope.
3.8 Include your account number on each check.
3.9 Do Not Use Staples or Paperclips.
3.10 Do not fold.
3.11 THANK YOU
3.12 Finalist ink colors: PMS 280 blue.
3.13 On the back side of the envelope, place the recycle symbol and words "Recyclable Paper" adjacent to the symbol.
Envelopes to conform to current postal regulations. Sample printing is available upon request. Sample is not
open side diagonal as required and is too narrow. Proof required.
3.14 Note: The samples are provided for printing format only. Cost of any artwork conversion to be included in bid.
4.0 USPS SUPPLIES - PALLETS, TRAYS AND SLEEVES
4.1 The City of Shreveport requires the bill print vendor to provide all needed USPS Postal mailing trays, lids, sleeves
(including 1 foot and 2-foot sizes), pallets and mailing tray labels needed for mailing.
5.0 DISASTER RECOVERY PROCESSING
5.1 The selected vendor shall provide archiving such that the PDF file containing all billing statements and notices are
stored at the vendor's location for disaster recovery purposes for a period of no less than three years.
5.2 The vendor shall describe the Disaster Recovery facilities and processes in their proposal.
5.3 Provide archiving such that the PDF file containing all billing statements and notices are stored at the vendor's
location for disaster recovery purposes for a period of no less than three years.
5.4 Disaster recovery capabilities to process the City of Shreveport's bills within 48 hours if the vendor's main
processing facility becomes non-operational.
5.5 The City of Shreveport requires the vendor to maintain Disaster Recovery processes. The vendor must provide
access for the City of Shreveport to inspect the Disaster Recovery service and enable the City to retrieve bill print
PDF batches and/or individual bill print PDF copies.
Page 9 of 37

CRITERIA POINT RANGE SCORE
1 Experience & Qualifications Years providing billing print/mail services/ Municipal utility experience/ Similar client size and volume/ Qualified staffing 0-20
2 Technical Capability / System Compatibility CIS/billing system integration/ Secure data transfer/ eBilling options/ Reporting tools. Disaster recovery 0-20
3 Printing, Mailing & Delivery Performance Turnaround times/ Accuracy controls/ USPS optimization/ Insert capability/ Production capacity 0-20
4* Cost Proposal Per bill pricing/ Setup fees/ Optional services/ Escalation clauses/ Overall value 0-15
5 Customer Service / Account Management Dedicated representative/ Response times/ Issue resolution 0-10
6 Fair Share Requirement Commitment to meet City's Fair Share requirement 0-5
7 Implementation / Transition Plan Realistic timeline/ Testing plan/ Conversion support 0-5
8 References / Past Performance Reliability/ Accuracy/ Satisfaction of current clients 0-5
TOTAL POINTS 100

PART IV- EVALUATION CRITERIA
RFP#: 26-806 Title of RFP: W & S Bill Print and Mail Contractor
Evaluator: Phone #:
Work Address _____________________________________________________________________
Date: Company Name:
CRITERIA POINT RANGE SCORE
1 Experience & Qualifications
Years providing billing print/mail services/ Municipal utility experience/ Similar 0-20
client size and volume/ Qualified staffing
2 Technical Capability / System Compatibility
CIS/billing system integration/ Secure data transfer/ eBilling options/ Reporting 0-20
tools. Disaster recovery
3 Printing, Mailing & Delivery Performance
Turnaround times/ Accuracy controls/ USPS optimization/ Insert capability/ 0-20
Production capacity
4* Cost Proposal
Per bill pricing/ Setup fees/ Optional services/ Escalation clauses/ Overall value 0-15
5 Customer Service / Account Management
Dedicated representative/ Response times/ Issue resolution
0-10
6 Fair Share Requirement
Commitment to meet City's Fair Share requirement
0-5
7 Implementation / Transition Plan
Realistic timeline/ Testing plan/ Conversion support
0-5
8 References / Past Performance
Reliability/ Accuracy/ Satisfaction of current clients
0-5
TOTAL POINTS 100
* The points for cost shall be furnished by the Purchasing Agent, based upon the standard formula as listed below: Fee schedules,
including total life cycle costs (when applicable), will be scored by applying the maximum number of points permissible to the firm
responsible for submitting the lowest responsive fee. All other Offerors are prorated points, by determining the percentage of differential
between the low Offerors responsive total and cost and each of the other Offerors total cost and then applying the percentage of
differential accordingly.
Page 10 of 37

This page summarizes the opportunity, including an overview and a preview of the attached documents.
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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