RFP: Utility Invoice Production and Distribution Services

The City of Aurora seeks proposals for a technical services partner to provide utility invoicing, delinquency notification and distribution services based on industry best practices. The proposers must have the experience, capabilities and qualified available staff to provide Utility Invoice Production and Distribution Services for the Water Billing Division.

The City is responsible for the bi-monthly invoicing of approximately 50,500 residential and commercial utility accounts. The City cycles through the 50,500 bi-monthly invoices by sending approximately 6,300 weekly. The City invoices for an environmental refuse disposal fee, storm water management fee, long term control plan fee, basic availability charges and water consumption. The majority of invoices and payments are all processed electronically, however a lockbox service is utilized to process all mailed in payments. The City also average approximately 1,850 delinquency notifications notifications weekly. These two files are produced separately and submitted weekly.