RFP Transportation Call Center Services

Agency:	Guilford County Schools
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	561421 - Telephone Answering Services 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date:	Feb 3, 2026
Due Date:	Feb 19, 2026
Solicitation No:	6800
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

GUILFORD COUNTY

SCHOOLS

Request for Proposals #6800

Transportation Call Center Services

Guilford County Schools (GCS) is seeking proposals from qualified vendors to provide professional call

center services to support transportation operations, customer service, and communication with parents,

guardians, staff, and community stakeholders. The selected vendor will serve as an extension of the

GCS Transportation Department and must demonstrate the ability to provide accurate, timely,

professional, and empathetic customer service in a high-volume, time sensitive environment.

Proposals will be received until 2:00pm, (EST), Thursday, February 12, 2026 by Guilford County Schools

Purchasing Department at 714 Green Valley Road, Greensboro, NC 27408. Proposals should be made to

the attention of Letitia Hines with the RFP#6800 on the outside of the package.

Proposal documents may be obtained via the Guilford County Schools bid solicitation site at

http://purchasing.gcsnc.com/BidCurrent/PurchasingQuoteList.aspx under quote #6800 or by emailing

Letitia Hines, Manager – Purchasing at HinesL@gcsnc.com.

Minority and Women Owned Businesses are encouraged to submit bids for this project. The Guilford

County Board of Education awards public contract without regard to race, religion, color, creed, national

origin, sex, age or handicapped condition as defined by North Carolina General Statutes, Section 168A-3.

GCS reserves the right to accept or reject any or all bids presented, and the right to waive any

informalities or irregularities.

GUILFORD COUNTY SCHOOLS

Velicia Moore, CLGPO

Director - Purchasing

This page summarizes the opportunity, including an overview and a preview of the attached documents.

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