RFP 99-25 The RIDE Access Center ("TRAC")

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
Posted Date: Oct 6, 2025
Due Date: Nov 10, 2025
Solicitation No: BD-26-1206-MBTA-MBTA-121335
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Description


Bid Solicitation: BD-26-1206-MBTA-MBTA-121335
Header Information
Bid Number:
BD-26-1206-MBTA-MBTA-121335
Description:
RFP 99-25 The RIDE Access Center ("TRAC")
Bid Opening Date:
11/10/2025 02:00:00 PM
Purchaser:
Tracey Dionne
Organization:
Massachusetts Bay Transportation Authority
Department:
MBTA - Massachusetts Bay Transportation Authority
Location:
MBTA - Massachusetts Bay Transportation Authority
Fiscal Year:
26
Type Code: Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
Available Date
:
10/02/2025 05:57:17 PM
Info Contact: Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Virtual Pre-bid October 8th @ 1pm
Bulletin Desc:
Ship-to Address:
MBTA Procurement & Logistics
10 Park Plaza
Room 2810
Boston, MA 02116
US
Email: bidposting@mbta.com
Phone: (617) 222-5995
FAX: (617) 222-5349
Bill-to Address:
MBTA
10 Park Plaza
Accounts Payable Department
Boston, MA 02116
US
Email: invoices@mbta.com
Phone: (617) 222-3235
Print Format:
Bid Print

File Attachments:
RFP 99-25 The Ride Access Center.pdf
RID 2.25.1 - The RIDE Guide.pdf
RID 2.25.2 - Pre-employement Requirements.pdf
RID 2.25.3 - Service Planning Policy Document.pdf
RID 2.25.4 - RIDE Contractors and Teams.pdf
RID 2.25.5 - NSLC Policy.pdf
RID 2.25.6 - Sample Standard Operating Procedures.pdf
RID 2.25.7 - MBTA Language Access Plan.pdf
RID 2.25.8 - Drug and Alcohol Policy.pdf
RID 2.25.9 - 2024 Transit Safety Plan.pdf
RID 2.25.10 - RIDE Definitions.pdf
RID 2.25.11 - Key Performance Indicators.pdf
RID 2.25.12 - List of TRAC Assets.pdf
RID 2.25.13 - In-vehicle Technology list.pdf
RID 2.25.14 - Additional Metrics.pdf
RID 2.25.15 - TRAC Facilities and Floorplan.pdf
RID 2.25.16 - Current TRAC Contract.pdf
RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf
RID 2.25.18 - Complaint Volume Data for Past Year.pdf
RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf
RID 2.25.20 - Trip Data for Past Year.pdf
RID 2.25.21 - Current TRAC Org Chart.pdf
RFP 99-25 Pre-Bid Meeting Details.docx

Form Attachments:
Required Quote Attachments

Amendments:
Amendment # Amendment Date Amendment Note

1


10/03/2025 08:48:57 AM

Attachment File Changes: Header 1. File 'RID 2.25.1 - The RIDE Guide.pdf': File 'RID 2.25.1 - The RIDE Guide.pdf' added . 2. File 'RID 2.25.2 - Pre-employement Requirements.pdf': File 'RID 2.25.2 - Pre-employement Requirements.pdf' added . 3. File 'RID 2.25.3 - Service Planning Policy Document.pdf': File 'RID 2.25.3 - Service Planning Policy Document.pdf' added . 4. File 'RID 2.25.4 - RIDE Contractors and Teams.pdf': File 'RID 2.25.4 - RIDE Contractors and Teams.pdf' added . 5. File 'RID 2.25.5 - NSLC Policy.pdf': File 'RID 2.25.5 - NSLC Policy.pdf' added . 6. File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf': File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf' added . 7. File 'RID 2.25.7 - MBTA Language Access Plan.pdf': File 'RID 2.25.7 - MBTA Language Access Plan.pdf' added . 8. File 'RID 2.25.8 - Drug and Alcohol Policy.pdf': File 'RID 2.25.8 - Drug and Alcohol Policy.pdf' added . 9. File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf': File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf' added . 10. File 'RID 2.25.10 - RIDE Definitions.pdf': File 'RID 2.25.10 - RIDE Definitions.pdf' added . 11. File 'RID 2.25.11 - Key Performance Indicators.pdf': File 'RID 2.25.11 - Key Performance Indicators.pdf' added . 12. File 'RID 2.25.12 - List of TRAC Assets.pdf': File 'RID 2.25.12 - List of TRAC Assets.pdf' added . 13. File 'RID 2.25.13 - In-vehicle Technology list.pdf': File 'RID 2.25.13 - In-vehicle Technology list.pdf' added . 14. File 'RID 2.25.14 - Additional Metrics.pdf': File 'RID 2.25.14 - Additional Metrics.pdf' added . 15. File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf': File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf' added . 16. File 'RID 2.25.16 - Current TRAC Contract.pdf': File 'RID 2.25.16 - Current TRAC Contract.pdf' added . 17. File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf': File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf' added . 18. File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf': File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf' added . 19. File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf': File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf' added . 20. File 'RID 2.25.20 - Trip Data for Past Year.pdf': File 'RID 2.25.20 - Trip Data for Past Year.pdf' added . 21. File 'RID 2.25.21 - Current TRAC Org Chart.pdf': File 'RID 2.25.21 - Current TRAC Org Chart.pdf' added . 22. File 'RFP 99-25 Pre-Bid Meeting Details.docx': File 'RFP 99-25 Pre-Bid Meeting Details.docx' added . 23. File 'RFP 99-25 The Ride Access Center.pdf': Order changed from "0" to "1".

2


10/06/2025 01:48:06 PM

Header 1. Bid Opening Date changed from "11/03/2025 02:00:00 PM" to "11/10/2025 02:00:00 PM".
Item Information

Item # 1:

(

78-14

-
00

)



78-14

U N S P S C Code:
78-14-00
Transport services

Qty Unit Cost UOM Total Discount Amt. Total Cost

1.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:



Item # 2:

(

78-11

-
00

)



78-11

U N S P S C Code:
78-11-00
Passenger transport

Qty Unit Cost UOM Total Discount Amt. Total Cost

1.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:



Item # 3:

(

90-12

-
00

)



90-12

U N S P S C Code:
90-12-00
Travel facilitation

Qty Unit Cost UOM Total Discount Amt. Total Cost

10.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:



Item # 4:

(

80-16

-
00

)



80-16

U N S P S C Code:
80-16-00
Business administration services

Qty Unit Cost UOM Total Discount Amt. Total Cost

10.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:



Item # 5:

(

80-10

-
00

)



80-10

U N S P S C Code:
80-10-00
Management advisory services

Qty Unit Cost UOM Total Discount Amt. Total Cost

10.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:




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