RFP TH-2026-02 Residential Curbside Solid Waste Collection and Recycling Services

TOWN OF TYRONE
950 Senoia Road
Tyrone, Georgia 30290
Attn: Brandon Perkins, Town Manager
Email: brandon.perkins@tyronega.gov
SUBJECT: RFP # TH-2026-02 Request for Proposals for Residential Curbside
Solid Waste Collection and Recycling Services
DATE OF RFP RELEASE: August 25, 2026
Section 1 - Invitation to Propose
The Town of Tyrone, Georgia ("Town") is soliciting sealed proposals from qualified firms to
provide residential curbside solid waste collection and recycling services for residential properties
located within the municipal limits of the Town.
The successful proposer shall furnish all labor, supervision, vehicles, equipment, containers,
customer service, billing, disposal, recycling collection, and all other resources necessary to provide
dependable residential curbside solid waste collection and recycling services in accordance with the
requirements contained in this Request for Proposals ("RFP").
The Town currently provides an exclusive residential collection franchise in which individual
residents establish service directly with the contractor. The contractor is responsible for customer
billing and customer service.
The Town desires to enter into an agreement with a qualified contractor that has demonstrated
experience providing municipal residential collection services, maintains excellent customer service
standards, utilizes modern operational practices, and possesses the financial and operational capacity
necessary to provide reliable long-term service.
Nothing contained within this Request for Proposals shall obligate the Town to award a contract or
pay any costs incurred by a proposer in the preparation or submission of a proposal.
The Town reserves the right to reject any or all proposals, waive technical irregularities, request
clarification of any proposal, negotiate with one or more proposers, and award the contract
determined to be in the best interest of the Town.

Section 2 - Procurement Schedule
Event Date
RFP Issued August 25, 2026
Mandatory Pre-Proposal Conference September 4, 2026 @ 1:00 P.M. (Town
Hall)
Deadline for Written Questions September 11, 2026 @ 5:00 P.M.
Responses/Addenda Issued September 18, 2026 @ 10:00 A.M.
Proposal Due Date October 7, 2026 @ 10:00 A.M.
Proposal Evaluation October 9, 2026 @ 3:00 P.M.
Council Award November 19, 2026 (Tentative)
Service Commencement January 1, 2027
Section 3 - Instructions to Proposers
3.1 Purpose
The purpose of this Request for Proposals is to obtain competitive proposals from qualified firms
capable of providing comprehensive residential curbside solid waste collection and recycling
services for the Town of Tyrone. The Town seeks a contractor capable of delivering dependable,
cost-effective, and responsive service while maintaining a high level of customer satisfaction.
3.2 Contract Term
The initial contract shall be for a period of three (3) years commencing January 1, 2027, and ending
December 31, 2029. At the sole option of the Town, the Agreement may be renewed for one (1)
additional three-year term. The Town shall notify the Contractor of its intent to renew at least 120
days before expiration. The Contractor shall notify the Town of its intent not to renew at least 120
days before expiration.
3.3 Procurement Contact
All communications concerning this procurement shall be directed exclusively to the Town
Manager. Unauthorized contact with elected officials, evaluation committee members, or other
Town employees may result in disqualification.

3.4 Questions
Questions shall be submitted in writing by the published deadline. Only written addenda issued by
the Town shall modify the RFP.
3.5 Proposal Submission
The proposal (bid) must be submitted upon a flash drive with a pdf copy of the proposal (bid) plus
one hard copy of the proposal and all supplemental documentation must be enclosed in a sealed
envelope clearly titled, RFP # TH-2026-02 Request for Proposals for Residential Curbside Solid
Waste Collection and Recycling Services and delivered to the address below. All proposals must
clearly bear the Respondent's name and address.
Town of Tyrone
Attn: Brandon Perkins, Town Manager
950 Senoia Road
Tyrone, Georgia 30290
brandon.perkins@tyronega.gov
Hand delivered copies may be delivered to the above address ONLY between the hours of 8:00 a.m.
and 5:00 p.m. ET, Monday through Friday, excluding holidays observed by the Town of Tyrone.
The proposal must be signed by a company officer or agent who is legally authorized to enter into a
contractual relationship in the name of the Respondent.
Ownership of all data, materials, and documentation prepared for and submitted in response to this
RFP shall belong exclusively to the Town of Tyrone and will be considered a public record and
subject to public inspection in accordance with the Georgia Open Record Act, O.C.G.A. 50-18-70
et. seq. unless otherwise provided by law.
All expenses involved with the preparation and submission of the RFP to the Town of Tyrone, or
any work performed in connection therewith is the responsibility of the Respondents.
The Town of Tyrone reserves the right to extend the deadline for submission of proposals, call for
new proposals, and to waive any irregularities or informalities in any proposal or in the submittal
procedure. Failure to comply with the requirements set forth in this RFP may result in
disqualification. Submitted proposals may be withdrawn at any time prior to the submission time
specified in this RFP, provided notification is received in writing before the submittal deadline.
Proposals cannot be changed or withdrawn after the submittal deadline. No handwritten notations or
corrections will be allowed.
The Town reserves the right to reject any or all proposals and to waive any minor informalities or
irregularities contained in any proposal. Acceptance of any proposal submitted pursuant to this RFP
shall not constitute any implied intent to enter into a contract. The contract award, if any, will be
made to the Respondent who, in the Town's sole discretion, is best able to perform the required
services in a manner most beneficial to the Town.

3.6 Proposal Organization
Cover Letter; Executive Summary; Company Qualifications; Municipal Experience; Financial
Stability; Operations Plan; Customer Service Plan; Transition Plan; Reporting Capabilities; Pricing
Proposal; Certifications; Exceptions; Appendices.
3.7 Proposal Costs
All proposal preparation costs shall be borne by the proposer.
3.8 Reservation of Rights
The Town reserves the right to reject any or all proposals, waive informalities, request clarification,
negotiate, cancel or reissue the solicitation, and award in the Town's best interest.
Section 4 - Evaluation and Award Process
4.1 General
The Town intends to award a contract to the proposer whose proposal is determined to represent the
best overall value to the Town's residents. The contract will not necessarily be awarded to the
proposer submitting the lowest cost proposal.
Evaluation shall consider the qualifications of the proposer, the quality of the proposed services,
demonstrated experience, customer service capabilities, implementation plan, financial stability,
references, and proposed compensation.
The Town reserves the right to reject any or all proposals, waive minor informalities, request
clarification, conduct interviews, request additional information, negotiate, or cancel this solicitation
if determined to be in the Town's best interest.
4.2 Evaluation Committee
The Town Manager shall appoint an evaluation committee. Each member shall independently
evaluate each responsive proposal using the criteria established in this Request for Proposals.
4.3 Responsiveness Review
Prior to detailed evaluation, the Town shall determine whether each proposal is responsive. The
Town may reject proposals that are late, omit required forms, materially deviate from the RFP,
contain material contract exceptions, or demonstrate an inability to perform. Minor irregularities
may be clarified.

4.4 Evaluation Criteria
Evaluation Criteria Maximum Points
Cost Proposal 35
Qualifications, Experience & Financial 20
Stability
Operations Plan & Service Delivery 15
Customer Service Program 10
Transition & Implementation Plan 10
Reporting & Technology Capabilities 5
References & Past Performance 5
Total 100
4.5 Evaluation Factors
The evaluation shall consider pricing, qualifications, municipal experience, operations, customer
service, implementation, reporting capabilities, references, financial capacity, and overall value to
the Town.
4.6 Interviews
The Town reserves the right to interview one or more proposers. Scores may be adjusted following
interviews if additional information materially affects the evaluation.
4.7 Clarifications
The Town may request written clarification. Clarifications shall not permit proposers to materially
revise their proposals except as requested during negotiations.
4.8 Negotiations
The Town may negotiate with the highest-ranked proposer. If negotiations are unsuccessful, the
Town may negotiate with the next highest-ranked proposer.
4.9 Recommendation for Award
The evaluation committee shall submit its recommendation to the Town Manager, who shall make a
recommendation to the Mayor and Council.
4.10 Reservation of Rights
The Town reserves the right to reject any or all proposals, waive technical defects, verify
information, conduct reference checks, request Best and Final Offers (BAFOs), award to other than
the lowest-priced proposer, or cancel the procurement.
Section 5 - Scope of Services
The Contractor shall furnish all labor, supervision, equipment, vehicles, containers, customer service
personnel, billing systems, disposal services, and other resources necessary to provide residential
curbside solid waste collection within the Town.

5.1 General Requirements
The Contractor shall furnish all labor, supervision, management, equipment, vehicles, containers,
customer service personnel, billing systems, communications equipment, fuel, maintenance, disposal
services, recycling processing, administrative support, and all other materials necessary to provide
comprehensive residential curbside solid waste collection services within the corporate limits of the
Town of Tyrone.
The Contractor shall perform all work in accordance with this Request for Proposals, the resulting
Agreement, all applicable federal, state, county, and local laws, and accepted industry standards.
The Contractor shall be solely responsible for the means and methods used in performing the
required services.
5.2 Service Area
Service shall be provided to all eligible residential dwelling units located within the incorporated
limits of the Town.
The Town currently contains approximately 3,000 residential dwelling units eligible for service. This
number is provided for informational purposes only and is not guaranteed.
The Contractor shall provide service to all new residential development annexed into or constructed
within the Town during the term of the Agreement.
5.3 Residential Garbage Collection
The Contractor shall provide once-per-week curbside collection of residential household garbage.
Each subscribing customer shall receive one (1) Contractor-furnished ninety-six (96) gallon roll cart.
Garbage shall be collected from the curb or designated collection point adjacent to the public street.
Garbage shall include normal household waste generated by residential occupancy but shall exclude:
* Hazardous waste
* Medical waste
* Liquid waste
* Tires
* Automobile parts
* Construction and demolition debris
* Concrete
* Dirt
* Rock
* Dead animals
* Commercial waste

* Industrial waste
The Contractor shall return carts upright to a location that does not obstruct sidewalks, driveways, or
roadways whenever practical.
5.4 Recycling Collection
The Contractor shall provide once-per-week single-stream recycling collection.
Each subscribing customer shall receive one Contractor-furnished recycling cart.
At a minimum, the Contractor shall accept:
* Mixed paper
* Newspaper
* Cardboard
* Aluminum cans
* Steel cans
* Plastic bottles and containers accepted by the processing facility
The Contractor shall identify all accepted materials in customer education materials.
Collected recyclables shall be delivered to a properly permitted recycling processing facility.
5.5 Bulk Waste Collection
Bulk waste collection shall remain consistent with the Town's current level of service.
Each residential customer shall receive one (1) scheduled bulk waste collection each month on the
customer's regular collection day.
Acceptable materials include:
* Furniture
* Mattresses
* Box springs
* Appliances
* Refrigerators
* Water heaters
* Washers
* Dryers
* Stoves
* Sofas
* Chairs
* Tables

The Contractor may establish reasonable preparation requirements provided they are approved by
the Town.
5.6 Yard Waste Collection
The Contractor shall provide curbside yard waste collection twice each month.
Acceptable material shall include:
* Bagged leaves
* Grass clippings
* Pine straw
* Small shrubs
* Bundled limbs
Limbs shall:
* be bundled
* not exceed fifty (50) pounds
* not exceed four (4) feet in length
The following shall not be accepted:
* Commercial landscaping debris
* Tree removal debris
* Stumps
* Dirt
* Sod
* Railroad ties
5.7 Overflow Collection
Reasonable overflow adjacent to the garbage cart shall be collected.
Overflow shall consist of securely tied plastic garbage bags or containers that can be safely handled
by one employee.
The Contractor shall clearly identify any limitations within its proposal.
5.8 Collection Schedule
Residential garbage and recycling collection shall occur once each week.
Collection days shall remain consistent throughout the Agreement unless approved by the Town.

The Contractor shall provide the Town at least thirty (30) days' advance notice before implementing
permanent route changes.
5.9 Collection Hours
Routine collection shall occur between:
7:00 a.m. and 7:00 p.m.
Monday through Friday.
Saturday collection shall occur only:
* after holidays
* after severe weather
* with prior Town approval
5.10 Missed Collections
A missed collection shall mean failure to collect properly prepared material placed at the curb before
the published collection time.
Missed collections reported before 1:00 p.m. shall be completed the same day.
Missed collections reported after 1:00 p.m. shall be completed no later than 12:00 noon the
following business day.
Repeated missed collections may constitute a performance deficiency.
5.11 Holiday Schedule
The Contractor shall identify all observed holidays.
Collections affected by holidays shall occur one day later for the remainder of the collection week.
The Contractor shall notify customers through:
* Website
* Social media
* Email notifications
* Door hangers if necessary
5.12 Customer Service
The Contractor shall maintain a customer service office during normal business hours.

At a minimum, the Contractor shall provide:
* Local or toll-free telephone number
* Email address
* Online service request portal
* Online payment capability
Customer service representatives shall be available Monday through Friday during normal business
hours excluding holidays.
5.13 Customer Complaints
The Contractor shall maintain a computerized complaint tracking system.
The system shall record:
* Date received
* Customer name
* Address
* Nature of complaint
* Date resolved
* Resolution provided
Complaint records shall be available to the Town upon request.
5.14 Damaged Carts
The Contractor shall repair or replace damaged carts in a timely manner.
Performance standards:
* Broken lid: within five (5) business days
* Broken wheel: within five (5) business days
* Cracked body: within five (5) business days
* Missing cart for new customer: within five (5) business days
5.15 New Customer Service
The Contractor shall establish service for new customers within five (5) business days after receiving
a request.
The Contractor shall maintain sufficient cart inventory to accommodate growth.
5.16 Collection Vehicles
Collection vehicles shall: