RFP 2026-007 Telepsychiatry Services

REQUEST FOR PROPOSAL
("RFP")
(RFP-2026-007)
for
Telepsychiatry Services
Release Date: 03/17/2026
Proposals Due: 04/21/2026 at 12:00 P.M. Central Standard Time
* Proposals not received by deadline will be rejected and returned unopened.
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002 - TABLE OF CONTENTS
002 - TABLE OF CONTENTS ................................................................................................................................................. 2
003 - BACKGROUND ............................................................................................................................................................. 3
004 - SCOPE OF SERVICES ................................................................................................................................................. 4
005 - ASSURANCES .............................................................................................................................................................. 7
006 - TERM OF CONTRACT .................................................................................................................................................. 8
007 - PRE-SUBMITTAL CONFERENCE ................................................................................................................................ 8
008 - PROPOSAL REQUIREMENTS ..................................................................................................................................... 8
009 - SUBMISSION OF PROPOSAL ..................................................................................................................................... 9
010 - RESTRICTIONS ON COMMUNICATION ................................................................................................................... 10
011 - EVALUATION OF CRITERIA ...................................................................................................................................... 10
012 - AWARD OF CONTRACT AND RESERVATION OF RIGHTS .................................................................................... 11
013 - SCHEDULE OF EVENTS ............................................................................................................................................ 12
014 - INSURANCE REQUIREMENTS .................................................................................................................................. 12
015 - RFP ATTACHMENTS .................................................................................................................................................. 15
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003 - BACKGROUND
The Bexar County Board of Trustees for Mental Health Mental Retardation Services d/b/a The Center for Health Care
Services ("CENTER") is a multi-facility community mental health and intellectual disability center created under the
authority of Section 534.001 of the Texas Health and Safety Code by its sponsoring agencies, Bexar County and the
Bexar County Hospital District d/b/a University Health. The CENTER has been providing services to Bexar County
residents experiencing mental health, intellectual developmental disabilities and/or substance use issues for the past sixty
years and is the Texas Health and Human Services' designated Local Mental Health Authority for Bexar County, Texas.
The CENTER is considered a quasi-governmental entity, a political subdivision of the state of Texas, but is not a Texas
state agency. The CENTER'S administrative offices are located at 6800 Park Ten Blvd. Suite 200-S, San Antonio, Texas
78213.
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004 - SCOPE OF SERVICES
The Center for Health Care Services ("CENTER") is seeking Proposals from qualified and experienced entities
("RESPONDENT") to provide telepsychiatry services as further defined in this Request for Proposals (RFP).
I. GENERAL REQUIREMENTS
A. Administrative Requirements:
If awarded a Contract, RESPONDENT shall:
1) Ensure that providers meet all standards for licensure, credentialing, and training according to local, state and
national requirements, as applicable;
2) Provide the CENTER'S Crisis Medical Director, Credentialing Department, and CENTER-designated staff
with the Curriculum Vitae (CV) for any provider it wishes to present to the CENTER for consideration for
service provision. RESPONDENT shall facilitate the onboarding process by obtaining any requested/required
documentation for the credentialing process and electronic medical record (EMR) access;.
3) Ensure, if required, that physician providers submit all necessary information for an Electronic Prescription for
Controlled Substances (EPCS) application to CENTER within one (1) week of Contract execution or within
one (1) week of date of hire for providers brought on board with Contract or after date of Contract execution;
4) Ensure all providers comply with CENTER'S documentation policy that requires all documentation be
submitted immediately after seeing the consumer. Documentation includes Medical Note, Psychoactive
Medication Consents, Abnormal Involuntary Movement Scale (AIMS) assessments, when appropriate;
5) Ensure adequate staffing as required by Section II. A single provider will not be expected to facilitate "on
demand" hours following a scheduled period of availability;
6) Ensure that appropriate staff is available to meet consumer needs before, during and after telepsychiatry
encounters, as outlined in Section I.B - Service Requirements, below;
7) Provide clinical oversight of RESPONDENT'S provider services by a medical director or designated physician
responsible for medical leadership;
8) Ensure that all billing, coding, documentation, storage, and retrieval of telepsychiatry health records meet
requirements for security and privacy of personal health information in accordance with the Health Insurance
Portability and Accountability Act (HIPAA); the Health Information Technology or Economic and Clinical
Health (HITECH) Act, and state requirements for Meaningful Use;
9) Submit all invoices in accordance with CENTER requirements, and in a CENTER-approved format, as
determined at the time of Contract negotiation and execution;
10) Respond to and facilitate resolution of questions and/or complaints from CENTER'S contracted pharmacy,
administrative staff, consumers and consumers' Legally Authorized Representative(s) (LAR) within twenty-
four (24) hours;
11) Have in place policies and procedures that address all aspects of administrative, clinical and technical
components regarding the provision of telepsychiatry and shall keep the policies and procedures updated on
an annual basis or more often as needed;
12) Ensure providers make every effort to see a consumer prior to any determination;
13) Have in place a systematic quality improvement and performance management process that complies with
any organizational, regulatory, or accrediting requirements for outcomes management;
14) Ensure adequate coverage at any given time, by planning and scheduling ahead of a provider's absence; and
15) Upon departure of a provider, immediately notify the CENTER designee, in writing, of the provider's departure
in order to terminate EMR access in a timely manner.
B. Service Requirements:
1) Review the consumer record in preparation for consumer interview, considering any contraindications for the
use of telepsychiatry services;
2) Initiate each assessment within four (4) hours of receiving the request from CENTER;
3) Complete all documentation and any prescriptions or lab orders associated with the episode immediately, but
no later than twenty-three (23) hours after the episode;
4) Review lab results, and assist with duties needed to care for the consumer including, but not limited to, prior
authorizations, consumer assistance paperwork, referrals, and official correspondence;
5) Respond to questions and/or complaints from CENTER'S contracted pharmacy, administrative staff,
consumers or consumers' legally authorized representative(s) (LARs);
6) Determine the best course of action after interviewing a consumer;
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7) Comply with specific consents to treat and consents for medication administration that apply to the area of
mental health;
8) Ensure all HIPAA and Privacy guidelines are followed;
9) Ensure that the standard of care delivered via telepsychiatry is conducted in the same manner as those in a
traditional in-person setting. Care should be equivalent to any other type of care that can be delivered to the
patient/consumer, considering the specific context, location, and timing, and relative availability of in-person
care. This includes keeping of proper medical records, performing observations and evaluations, and
treatment. When treatment involves prescription medication, ensure all applicable federal and state laws and
rules are followed;
10) If providing a behavioral health service that has a procedure code that is billable to Medicaid, providers must
follow the appropriate Telemedicine and Telehealth Services requirements in the Texas Medicaid Provider
Procedures Manual and the Behavioral Health and Case Management Handbook, incorporated by reference
and posted at https://www.tmhp.com/resources.provider-manuals/tmppm, to provide behavioral health
services using synchronous audiovisual technology or synchronous audio-only technology. If a behavioral
health service does not have a procedure code that is billable, to Medicaid, providers must follow Contract
requirements, Health and Human Services Commission (HHSC) rules, and guidance concerning delivery of
services using synchronous audio-only technology;
11) Maintain professional discipline and clinical practice guidelines in the delivery of care in the telepsychiatry
setting, recognizing that certain modifications may need to be made to accommodate specific circumstances;
12) Conduct diagnostic assessments, examples include, but are not limited to: crisis assessments, orders of
protective custody, release from a peace officer warrant, and doctor-to-doctor transfer;
13) Provide medication management in compliance with the American Psychiatric Association (APA) and
American Academy of Child and Adolescent Psychiatry (AACAP) practice parameters;
14) Provide telemedicine consultation in psychiatric emergencies in accordance with established CENTER
protocols and procedures;
15) Maintain a consistent and effective communications infrastructure to provide services as outlined in the scope
of services;
16) Maintain a physical location and room set up to include considerations of privacy;
17) Conduct all assessments through CENTER'S preferred telehealth platform ;
18) Provide medical documentation within CENTER'S electronic medical record (EMR) system, immediately
following the episode, but no later than twenty-three (23) hours after the episode;
19) Understand that CENTER will withhold payment until all documentation is complete and submitted to
CENTER'S EMR system; and
20) Acknowledge that hand-written or typed documentation outside of CENTER'S EMR is only accepted in the
event of a utility failure and/or system-wide EMR outage. Written documentation will only be accepted on
approved CENTER templates provided by Community and Crisis Response Services Administration and
should be submitted with monthly invoices.
C. Technical Specifications:
RESPONDENT will:
1) Provide all equipment (computers, speakers, microphone, etc.) in accordance with their own IT equipment
policies. The CENTER will not provide these items to contracted providers, but will furnish equipment to its
own service units;
2) Ensure all providers have reliable and steady internet connections, with a minimum of 10 Mbps of dedicated
bandwidth;
3) Ensure all providers have access to CENTER'S preferred telehealth platform, (NetSmart myAvatar);
4) Ensure all providers have access to CENTER'S EMR (myAvatar) prior to service provision;
5) Ensure all providers are able to write a medical note and enter orders into myAvatar prior to scheduling the
provider to see CENTER consumers;
6) Contact CENTER'S IT Department for assistance in accessing CENTER'S EMR and/or resolving issues
preventing timely documentation entry;
7) If presenting more than fifteen (15) providers to the CENTER for service provision under the Contract at one
time, be responsible for paying a dollar amount per licensing fee per additional provider in the CENTER'S
EMR. Fee will be assessed to RESPONDENT at the then-current cost of the EMR license and payment made
to CENTER through an offset from a future invoice.
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II. COMMUNITY & CRISIS RESPONSE SERVICES
A. Provider Minimum Qualifications:
1) Licensed and credentialed psychiatrist in the state of Texas (MD and/or DO). Only MD and/or DO can be
utilized to complete new involuntary admission evaluations.
2) Licensed Advanced Practice Nurse (APN) or Nurse Practitioner (NP)
B. Provider Coverage Requirements:
1) Providers shall be available upon an agreed upon time frame for both standing services and "as-needed"
services.
2) On-Demand services to be rendered as follows:
a. Monday through Friday; 4:00PM to 8:00AM Central Standard Time
3) 24-hour coverage Saturday and Sunday.
4) On an as-needed ("PRN") basis, when CENTER does not have a Provider available on-site. CENTER shall
work to provide RESPONDENT as much notice as possible in advance of such staffing vacancies.
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005 - ASSURANCES
The Proposer assures the following (signature required):
1. That all addenda and attachments to the RFP as distributed by CENTER have been received.
2. No attempt will be made by the Proposer to induce any person or firm to submit or not to submit a Proposal, unless so
described in the RFP document.
3. The Proposer does not discriminate in its services or employment practices on the basis of race, color, religion, sex, sexual
orientation, national origin, disability, veteran status, or age.
4. That no employee of CENTER or Health and Human Services Commission ("HHSC") and no member of CENTER'S Board of
Trustees will directly or indirectly receive any pecuniary interest from an award of the proposed Contract. If the Proposer is
unable to make the affirmation, then the Proposal must disclose any knowledge of such interests.
5. Proposer accepts the terms, conditions, criteria, and requirements set forth in the RFP.
6. Proposer accepts CENTER'S right to cancel the RFP at any time prior to Contract award.
7. Proposer accepts CENTER'S right to alter the timetables for procurement as set forth in the RFP.
8. The Proposal submitted by the Proposer has been arrived at independently without consultation, communication, or
agreement with another party for the purpose of restricting competition.
9. Unless otherwise required by law, the information in the Proposal submitted by the Proposer has not been knowingly disclosed
by the Proposer to any other Proposer prior to the notice of intent to award.
10. No claim will be made to CENTER for payment to cover costs incurred in the preparation of the submission of the Proposal or
any other associated costs.
11. CENTER has the right to complete background checks and to verify information submitted by a Proposer.
12. The individual signing this document, and the Contract, is authorized to legally bind the Proposer.
13. The address submitted by the Proposer to be used for all notices sent by CENTER is current and correct.
14. All cost and pricing information is reflected in the Proposal documents or attachments.
15. That the Proposer is not currently held in abeyance or barred from the award of a federal or state contract.
16. That the Proposer is not currently delinquent in its payments of any franchise tax or state tax owed to the state of Texas,
pursuant to Texas Tax Code, Title 2, Subchapter F, Chapter 171, Subchapter H and Title 34 of the Texas Administrative Code,
Part 1 Chapter 3, Subchapters A and F.
17. Proposer shall disclose whether any of the directors or personnel of Proposer has either been an employee or a trustee of
CENTER within the past two (2) years preceding the date of submission of the Proposal. This requirement applies to all
personnel, whether or not identified as key personnel. If such employment has existed, or term of office served as trustee, the
Proposer shall state in an attached writing the nature and time of the affiliations as defined.
18. Proposer shall identify in an attached writing any trustee or employee of CENTER who has a financial interest in Proposer or
who is related within the second degree by consanguinity or affinity to a person having such financial interest. Such disclosure
shall include a complete statement of the nature of such financial interest and the relationship, if applicable. Moreover,
Proposer shall state in an attached writing whether any of its directors or personnel knowingly has had a personal relationship
with employees or officers of CENTER within the past two (2) years that may interfere with fair competition.
19. No current or former employee or officer of a federal, state, or local governmental agency, and/or the CENTER directly or
indirectly aided or attempted to aid in the procurement of Proposer's services.
20. Proposer shall disclose in an attached writing the name of every CENTER key person with whom Proposer is doing business
or has done business during the 365 day period immediately prior to the date on which the Proposal is due; failure to include
such a disclosure will be a binding representation by Proposer that the natural person executing the Proposal has no
knowledge of any CENTER key persons with whom Proposer is doing business or has done business during the 365 day
period prior to the immediate date on which the Proposal is due.
21. Under Section 231.006 of the Texas Family Code, the vendor or Proposer certifies that the individual or business entity named
in this Proposal is not ineligible to receive the specified grant, loan, or payment and acknowledges that this Contract may be
terminated, and payment may be withheld if this certification is inaccurate.
22. Proposer has no conflict of interest and meets the standards of conduct requirements pursuant to Texas Administrative Code
Section 412.54(c).
23. That all information provided in the Proposal is true and correct.
Company Name: _________________________________________________
Contact Person: _________________________________________________
Address: _________________________________________________
Telephone: _________________________________________________
Signature: _________________________________________________
________________________________ _______________
Printed Name of Signing Authority Date
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006 - TERM OF CONTRACT
The anticipated term for a Contract awarded in response to this RFP is three (3) years. The CENTER shall have the
option to renew under the same terms and conditions for up to two (2) additional one (1) year extensions. All renewals
shall be in writing and signed by President/CEO, or their designee, after approval by the CENTER'S Board of Trustees.
The CENTER may terminate a Contract at any time if funds are restricted, withdrawn, not approved or for unsatisfactory
service.
007 - PRE-SUBMITTAL CONFERENCE
A Pre-Submittal Conference will be held at the Center for Health Care Services, located at 6800 Park Ten Blvd. Suite 200-
S, 2nd Floor, San Antonio, Texas 78213 at 2:00PM Central Standard Time (CST), on March 25, 2026.
This meeting place is accessible to disabled persons. The Center for Health Care Services is wheelchair accessible. The
accessible entrance is located at 6800 Park Ten Blvd. Suite 200-S. Accessible parking spaces are located at 6800 Park
Ten Blvd. Suite 200-S. RESPONDENTS that are unable to attend in person may participate by Conference Call.
RESPONDENTS may call the toll-free number listed below and enter access code to participate the day of the
conference.
Dial-In Toll Telephone Number: 210-714-4201
Dial-In Toll-Free Telephone Number: 1-800-717-4201
Access Code: 18015 #
RESPONDENTS are encouraged to prepare and submit their questions in writing in advance of the Pre-Submittal
Conference in order to expedite the proceedings.
RESPONDENTS may submit their questions pertaining to this RFP to Chelsey Turner, Contract Administrator, by email to
CTurner@chcsbc.org, please carbon copy Contracts@chcsbc.org, before April 1, 2026 at 12:00 P.M. Central Standard
Time (CST). Please refrain from contacting the CENTER'S Board of Trustees members during the search process and
direct all inquiries to the contact person listed above. Only those written questions received prior to the April 1, 2026,
12:00 P.M. CST deadline will be addressed.
Any oral response given at the Pre-Submittal Conference that is not confirmed in writing and posted with this solicitation
shall not be official or binding on the CENTER. Only written responses shall be official and all other forms of
communication with any officer, employee or agent of the CENTER shall not be binding on the CENTER.
RESPONDENTS are encouraged to resubmit their questions in writing, to the CENTER Staff person identified in the
Restrictions on Communication section, after the conclusion of the Pre-Submittal Conference.
008 - PROPOSAL REQUIREMENTS
RESPONDENT'S proposal shall include the following items in the following sequence, noted with the appropriate heading
as indicated below. Submitted proposals should include information in sufficient detail to address the RESPONDENT'S
ability to perform the services being requested and provide the CENTER with enough information to properly evaluate
proposals.
RESPONDENTS must submit a hard copy proposal. Submit one original, signed in ink, five (5) hard copies, and one USB
containing a copy of the entire proposal in Microsoft Word or PDF format. Any information deemed to be confidential
by RESPONDENT should be clearly noted on the page(s) where the confidential information is contained.
TABLE OF CONTENTS
EXECUTIVE SUMMARY. The summary shall include a statement of the work to be accomplished, how
RESPONDENT proposes to accomplish and perform each specific service and unique problems perceived by
RESPONDENT and their solutions.
ASSURANCES. RESPONDENT must complete, sign in ink and submit the Assurances Page found in this RFP under
Section 005 - Assurances.
GENERAL INFORMATION FORM. Use the Form found in this RFP as Attachment A, Part One.
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EXPERIENCE, BACKGROUND & QUALIFICATIONS. Use the Form found in this RFP as Attachment A, Part Two.
PROPOSED PLAN. Use the Form found in this RFP as Attachment A, Part Three.
PRICING SCHEDULE. Use the Pricing Schedule that is found in this RFP as Attachment B.
PROOF OF INSURABILITY. RESPONDENT shall submit a copy of their current insurance certificate.
SIGNATURE PAGE. RESPONDENT must complete, sign and submit the Signature Page found in this RFP as
Attachment C. The Signature Page must be signed by a person, or persons, authorized to bind the entity, or entities,
submitting the proposal. Proposals signed by a person other than an officer of a corporate RESPONDENT or partner
of partnership RESPONDENT shall be accompanied by evidence of authority.
CONFLICT OF INTEREST STATEMENT. RESPONDENT must complete, sign and submit the Conflict of Interest
Statement found in this RFP as Attachment D. RESPONDENT shall select only one applicable scenario.
PROPOSAL CHECKLIST. Complete and submit the Proposal Checklist found in this RFP as Attachment E.
The RESPONDENT must indicate whether or not it will be subcontracting portion(s) of services contained in this RFP's
Scope of Services. If so, indicate the name of the subcontractor and the portion of the work, which will be subcontracted.
Provide the subcontractor's qualifications that meet the requirements of the Scope of Services. The CENTER reserves the
right to refuse the selection of any subcontractor(s) by CONTRACTOR for reasonable cause.
009 - SUBMISSION OF PROPOSAL
Please complete all questions in the order they are presented in this Request for Proposal ("RFP"). Include all questions
and question numbers in your responses. Any additional comments or information may be provided at the end of your
answers to all proposal questions. If a question does not apply to the RESPONDENT, simply and clearly document "N/A".
Scoring and evaluation is based on completed questions. Unanswered questions will be considered omissions. The
CENTER reserves the right to review only completed proposals. The CENTER reserves the right to hold subsequent face
to face or telephone interviews for clarification and/or negotiation purposes. Interviews will not be solicited for the purpose
of completing incomplete proposals. Multiple omissions and/or incomplete responses may result in disqualification.
Instructions for Submitting Proposals
RESPONDENT shall submit one (1) original, signed in ink, five (5) hard copies and one (1) USB drive which contains the
proposal in Microsoft Word or PDF format in a sealed package clearly marked with the project name, "Telepsychiatry
Services, RFP 2026-007" on the front of the package by no later than 12:00 P.M. CST on April 21, 2026. Responses
may be delivered by regular mail, special carrier, or hand delivery to the CENTER'S administrative offices at 6800 Park
Ten Blvd. Suite 200-S, San Antonio, Texas, 78213. Submission of Proposals by telephone, facsimile transmission or
e-mail will not be accepted. Untimely proposals will be rejected and/or returned unopened. Any mail delays or
other matters causing late receipt are irrelevant and will not excuse late submission. The time as kept by the
CENTER shall be the official time and shall control. Therefore, RESPONDENTS should strive for early submission
to avoid the possibility of rejection for late arrival. The CENTER will not be responsible in the event that the U.S.
Postal Service or any other carrier system fails to deliver the proposal to the CENTER by the given deadline
above. Proposals may be withdrawn at any time prior to actual Contract award. The CENTER reserves the right to
reject any and all proposals, to waive technicalities, and to accept any advantages deemed beneficial to the CENTER and
its consumers. It is the CENTER'S intent to evaluate proposals, and/or services in order to achieve the best value for
CENTER employees and operations. Each RESPONDENT which submits a complete proposal but is not awarded a
Contract will be notified in writing that the proposal is no longer being considered. Any information contained in the
proposal that is deemed to be proprietary in nature must clearly be so designated in the proposal. Such information may
be subject to disclosure under the Public Information Act on opinions from the Texas Attorney General's office.
Modified Proposals. Proposals may be modified provided such modifications are received prior to the due date for
submission of proposals and submitted in the same manner as the original proposal. For hard copy proposals, provide a
cover letter with the proposal, indicating it is a modified proposal, and that the original proposal is being withdrawn.
Correct Legal Name. RESPONDENTS who submit proposals to this RFP shall correctly state the true and correct name of
the individual, proprietorship, corporation, and/or partnership (clearly identifying the responsible general partner and all
other partners who would be associated with the Contract, if any). No nicknames, abbreviations (unless part of the legal
title), shortened or short-hand, or local "handles" will be accepted in lieu of the full, true and correct legal name of the
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entity. These names shall comport exactly with the corporate and franchise records of the Texas Secretary of State and
Texas Comptroller of Public Accounts. Individuals and proprietorships, if operating under other than an individual name,
shall match with exact Assumed Name filings. Corporate RESPONDENTS and limited liability company RESPONDENTS
shall include the 11-digit Comptroller's Taxpayer Number on the General Information Form found in this RFP as
Attachment A.
If an entity is found to have incorrectly or incompletely stated its name or failed to fully reveal its identity on the General
Information Form, the Sr. Director of Compliance & Systems Support shall have the discretion, at any point in the
contracting process, to suspend consideration of the proposal.
Firm Offer. All provisions in RESPONDENT'S proposal, including any estimated or projected costs, shall remain valid for
one hundred and fifty (150) days following the deadline date for submissions or, if a proposal is accepted, throughout the
entire term of the Contract.
Confidential or Proprietary Information. The entire response to this Request for Proposal shall be subject to disclosure
under the Texas Public Information Act, Chapter 552 of the Texas Government Code. If the RESPONDENT believes
information contained therein is legally excepted from disclosure under the Texas Public Information Act, the
RESPONDENT should conspicuously (via bolding, highlighting and/or enlarged font) mark those portions of its response
as confidential or proprietary and submit such information under seal. Such information may still be subject to disclosure
under the Public Information Act depending on determinations of the Texas the Attorney General's office.
Cost of Proposal. Any cost or expense incurred by the RESPONDENT that is associated with the preparation of the
proposal, the Pre-Submittal conference, if any, or during any phase of the selection process, shall be borne solely by
RESPONDENT.
010 - RESTRICTIONS ON COMMUNICATION
RESPONDENTS are prohibited from communicating with: 1) CENTER Board of Trustees regarding the RFP or
proposals from the time the RFP has been released until the Contract is posted as an agenda item; and 2)
CENTER employees from the time the RFP has been released until the Contract is awarded. These restrictions
extend to "thank you" letters, phone calls, emails and any contact that results in the direct or indirect discussion of the
RFP and/or proposal submitted by RESPONDENT. Violation of this provision by RESPONDENT and/or its agent may
lead to disqualification of RESPONDENT'S proposal from consideration.
Exceptions to the Restrictions on Communication with CENTER employees include:
RESPONDENTS may submit written questions concerning this RFP to the staff listed below until 12:00 P.M. CST on
April 1, 2026. Questions received after the stated deadline will not be answered. All questions shall be sent by e-mail
to:
Chelsey Turner
Contract Administrator
Center for Health Care Services
CTurner@chcsbc.org (Carbon Copy Contracts@chcsbc.org)
Questions submitted and the CENTER'S responses will be posted to the CENTER'S website.
CENTER reserves the right to contact any RESPONDENT to negotiate if such is deemed desirable by CENTER. Such
negotiations, initiated by CENTER staff, shall not be considered a violation by RESPONDENT of this section.
011 - EVALUATION OF CRITERIA
The CENTER will conduct a comprehensive, fair, and impartial evaluation of all proposals received in response to this
RFP. The CENTER may appoint a selection committee to perform the evaluation. Each proposal will be analyzed to
determine overall responsiveness and qualifications under the RFP. Criteria to be evaluated may include the items listed
below. The CENTER may also request additional information from RESPONDENTS at any time prior to final approval of a
selected RESPONDENT. The CENTER reserves the right to select one, or more, or none of the RESPONDENTS to
provide services. Final approval of a selected RESPONDENT is subject to the action of the CENTER'S Board of Trustees.
It should be understood that while the total score is a significant factor, the CENTER reserves the right to consider other
factors in making a final selection.
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