RFP 2026-4 TELEPHONE ANSWERING SERVICES

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: Jul 20, 2026
Due Date: Aug 3, 2026
Solicitation No: BD-26-1202-COCC1-COCC1-131532
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Header Information
Bid Number:
BD-26-1202-COCC1-COCC1-131532
Description:
RFP 2026-4 TELEPHONE ANSWERING SERVICES
Bid Opening Date:
08/03/2026 11:00:00 AM
Purchaser:
Rita Brousseau
Organization:
Lowell Housing Authority
Department:
COCC1 - Finance & Procurement
Location:
COCC1 - Finance & Procurement
Fiscal Year:
26
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:

No
Alternate Id:

Required Date:
Available Date
:
07/20/2026 02:00:51 PM
Info Contact:
Rita V. Brousseau, Chief Procurement Officer, rbrousseau@lhma.org
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
NONE
Bulletin Desc:
DOWNLOAD RFP FROM WWW.LHMA.ORG/BIDS.
The Lowell Housing Authority seeks proposals from qualified firms to provide comprehensive Telephone Answering Services twenty-four (24) hours per day, three hundred and sixty-five (365) days per year, for up to two telephone lines.
Ship-to Address:
Rita V. Brousseau
350 Moody Street
Lowell, MA 01854
US
Email: rbrousseau@lhma.org
Phone: (978) 364-5341
FAX: (978) 937-5758
Bill-to Address:
Iris Rivera
PO Box 60
Lowell, MA 01853-0060
US
Email: irivera@lhma.org
Phone: (978) 364-5310
Print Format:
Bid Print
Required Quote Attachments
Desired Attachment Name Description
Item Information

Item # 1:

(

81-16

-
17

)



DOWNLOAD RFP PACKAGE AT www.lhma.org/bids
Provide comprehensive Telephone Answering Services twenty-four (24) hours per day, three hundred and sixty-five (365) days per year, for up to two telephone lines. The telephone lines will be used by LHA residents and partners living in approximately 1,801 units throughout the agency who call in service request for their units before or after hours, or for emergencies during office hours in with the LHA office staff cannot be reached.

U N S P S C Code:
81-16-17
Telecommunication services

Qty Unit Cost UOM Total Discount Amt. Total Cost

3.0




EA - Each








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