RFP 2026 - 09 Residential Solid Waste Collection & Recycling Services

The City of Woodstock, Georgia, herein referred to as the City, is accepting proposals from qualified firms to provide solid waste collection, disposal recycling and yard waste services for the City of Woodstock¿s residential customers and downtown businesses.

Goods and services shall meet or exceed the following guidelines:

The Contractor shall perform the quarterly billings, be primary contact, and collect all fees and handle all complaints from City residents and businesses. The Contractor shall maintain an office and service facilities through which it may be contacted without charge by telephone. The office shall be equipped with sufficient telephones and shall have responsible personnel in charge from 8:00 a.m. until 5:00 p.m., Monday through Friday.

All complaints shall be made directly to the Contractor. The Contractor shall give all complaints prompt and courteous attention. In the case of an alleged missed schedule collection, the Contractor shall investigate and if such allegations are verified, shall arrange for collection within twenty-four (24) hours of the time the complaint was received.

The Contractor shall maintain forms or a log indicating the time a complaint or request is received, the nature of the complaint or request, and the disposition of same. Such records shall be available for the City's inspection at all times during normal working hours.

The Contractor shall be responsible for billing customers and handling payments/collection processing.