RFP PAYPHONE SERVICES

Agency:	State of Vermont
State:	Vermont
Type of Government:	State & Local
Posted Date:	Dec 19, 2025
Due Date:	Jan 20, 2026
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Attachment Preview

State of Vermont

Agency of Digital Services

One National Life Drive, Dewey 2nd Floor

Montpelier, VT 05620-2001

[phone] 802-828-4141

Date: 12/15/2025

MEMO

To: Denise Reilly-Hughes, Secretary, Agency of Digital Services

VIA: Jon Provost

From: ADS Procurement Advisory Team (PAT)

Subject: CIO approval for the Office of Purchasing and Contracting to issue a Request for

Proposals for Payphone Services

The Agency of Digital Services (ADS) PAT team reviewed a Request for the Office of

Purchasing and Contracting to issue a Request for Proposals for Payphone Services, at our

December 15, 2025 meeting.

Through this Request for Proposal (RFP) the Office of Purchasing and Contracting is seeking

to establish contracts with one or more companies that can provide payphone operation and

services at Vermont locations mentioned within this RFP.

Payphone Services are required at the following locations:

The Agency of Digital Services Procurement Advisory Team recommends CIO approval of this

Request for Proposals.

Project Name:

Agency/Dept.

Reviewer

IT Contracting Specialist

Chief Financial Officer

EPMO

Enterprise Architecture

Deputy CISO

Chief Data Officer

IT Leader

Chief Technology Officer

Secretary

IT Contracting Specialist

Chief Financial Officer

EPMO/OPM

Enterprise Architecture

Deputy CISO

Chief Data Officer

IT Leader

Risk Management

Chief Technology Officer

Secretary

IT Contracting Specialist

Chief Financial Officer

EPMO/OPM

Enterprise Architecture

Deputy CISO

Chief Data Officer

IT Leader

Risk Management

Chief Technology Officer

Secretary

ADS Review Verification Sheet

Payphone Services Provider

BGS OPC

Reviewer Name

Jon Provost

Kate Slocum

Stacy Gibson-Grandfield

John Hunt

David Kaiser

Josiah Rachie

ADS Reviewer Summary & Sign-off

Memo

Date Review

Date Received

Completed

Ok to Proceed to with project from

Reviewer's perspective?

Mark Combs

Denise Reilly-Hughes

Date e-signed approval:

Reviewer Name

Jon Provost

Kate Slocum

Stacy Gibson-Grandfield

John Hunt

David Kaiser

Josiah Raiche

Rebecca White

Mark Combs

Denise Reilly-Hughes

Date Received

12/8/2025

RFP

Date Review

Completed

12/11/2025

12/12/2025

12/11/2025

12/12/2025

Ok to Post RFP from Reviewer's

perspective?

Yes

12/10/2025

Yes

12/10/2025

Yes

Date e-signed approval:

Reviewer Name

Jon Provost

Kate Slocum

Stacy Gibson-Grandfield

John Hunt

David Kaiser

Josiah Raiche

Contract or Amendment

Date Review

Date Received

Completed

Ok to Sign Contract from Reviewer's

perspective?

Rebecca White

Mark Combs

Denise Reilly-Hughes

Date e-signed approval:

Office of Purchasing and Contracting

Department of Buildings and General Services

133 State Street, 5th Floor | Montpelier VT 05633-8000

Phone: 802-828-2211

http://bgs.vermont.gov/purchasing

SEALED BID

REQUEST FOR PROPOSAL

PAYPHONE SERVICES

ISSUE DATE

QUESTIONS DUE

RFP RESPONSES DUE BY

December 19, 2025

December 29, 2025 – 4:30 PM EST

January 20, 2026 – 4:30 PM EST

PLEASE BE ADVISED THAT ALL NOTIFICATIONS, RELEASES, AND ADDENDUMS ASSOCIATED

WITH THIS RFP WILL BE POSTED AT:

http://www.bgs.state.vt.us/pca/bids/bids.php

AND

https://vtbuys.suppliers.vermont.gov/page.aspx/en/usr/login?ReturnUrl=%2fpage.aspx%2fen%2fbuy%2f

homepage

THE STATE WILL MAKE NO ATTEMPT TO CONTACT INTERESTED PARTIES WITH UPDATED

INFORMATION. IT IS THE RESPONSIBILITY OF EACH BIDDER TO PERIODICALLY CHECK THE

ABOVE WEBPAGEFOR ANY AND ALL NOTIFICATIONS, RELEASES AND ADDENDUMS

ASSOCIATED WITH THIS RFP.

STATE CONTACT:

E-MAIL:

Edo Francisco, State Purchasing Agent II

SOV.ThePathForward@vermont.gov

E-MAIL SUBJECT LINE:

PAYPHONE SERVICES

Revised: December 30, 2024

Page 1 of 31

1. OVERVIEW:

1.1. SCOPE AND BACKGROUND: Through this Request for Proposal (RFP) the Office of Purchasing and

Contracting (hereinafter the “State”) is seeking to establish contracts with one or more companies that

can provide payphone operation and services at Vermont locations mentioned within this RFP.

1.2. CONTRACT PERIOD: Contracts arising from this RFP will be for a period of three (3) years with an

option to renew for up to two (2) additional twelve-month periods. The State anticipates the start date for

such contract(s) will be March 1, 2026.

1.3. SINGLE POINT OF CONTACT: All communications concerning this RFP are to be addressed in writing

to the State Contact listed on the front page of this RFP. Actual or attempted contact with any other

individual from the State concerning this RFP is strictly prohibited and may result in disqualification.

1.4. BIDDERS’ CONFERENCE: A bidders’ conference will not be held.

1.5. QUESTION AND ANSWER PERIOD: Any bidder requiring clarification of any section of this RFP or

wishing to comment on any requirement of the RFP must submit specific questions in writing no later than

the deadline for question indicated on the first page of this RFP. Questions may be e-mailed to the point

of contact on the front page of this RFP. Questions or comments not raised in writing on or before the last

day of the question period are thereafter waived. At the close of the question period a copy of all

questions or comments and the State's responses will be posted on the State’s web site

http://www.bgs.state.vt.us/pca/bids/bids.php . Every effort will be made to post this information as soon as

possible after the question period ends, contingent on the number and complexity of the questions. All

information provided by vendors during this process will be public and bidders shall not provide

confidential information, except as described in 4.1 below.

1.6. CHANGES TO THIS RFP: Any modifications to this RFP will be made in writing by the State through the

issuance of an Addendum to this RFP and posted online at http://www.bgs.state.vt.us/pca/bids/bids.php .

Modifications from any other source are not to be considered.

2. DETAILED REQUIREMENTS/DESIRED OUTCOMES:

2.1. Vendor shall have the exclusive right to arrange for the installation and operation of payphones at all of the

locations identified in the Service List within this RFP.

2.2. The State shall maintain the area around the payphones, and provide suitable space, safe and convenient

access to the public and electrical power, if necessary, at State’s expense, for the use of the payphones.

2.3. The State shall provide the vendor with access to the premises specified on the Service List during normal

working hours.

2.4. The State shall take reasonable precautions to protect the payphones from damage, vandalism, theft, and

hazardous conditions, and promptly report all such conditions and any service failures to the vendor.

2.5. In the event of any damage or theft to payphone(s), with approval by the State, the Vendor may condition

continuance of the payphone(s) for reimbursement, from the State, for such losses.

2.6. The State shall not affix or permit to be affixed any signs, materials or information to the payphones or

equipment.

2.7. Vendor shall have the exclusive right to provide or arrange for the provision of pre-subscribed interLATA

calls in vendor’s name as the contracting party for all payphones covered under this RFP.

2.8. Vendor shall comply with all licensing and federal accessibility requirements upon execution of the awarded

contract.

2.9. Vendor may install signs on or near the payphones to identify the payphones to users, and may install

advertising for products and services that do not compete with State’s business, within or on the payphone

enclosures, instruments and handsets.

Revised: December 30, 2024

Page 2 of 31

2.10. Vendor shall not be responsible for providing text telephone, TDD equipment, or ramps, curb cuts or other

changes to State’s property.

2.11. Vendor may not change the assigned pay telephone number(s) at any time at its sole discretion.

2.12. Unless mutually agreed upon, no payphones shall be relocated or removed from their location.

2.13. Upon permanent relocation or removal of any payphone, Vendor may leave in place and dedicate to State

such equipment and facilities as concrete pads, bumper posts and underground conduit (“Transferred

Equipment”) as the State may, in its sole discretion, determine to have continued usefulness, the ownership

and responsibilities of which shall be automatically transferred to State unless State notifies Vendor in writing

within thirty (30) days of the permanent relocation or removal of the payphone that Vendor must remove such

Transferred Equipment.

3. GENERAL REQUIREMENTS:

3.1. PRICING: Bidders must price the terms of this solicitation at their best pricing. Any and all costs that

Bidder wishes the State to consider must be submitted for consideration. If applicable, all equipment

pricing is to include F.O.B. delivery to the ordering facility. No request for extra delivery cost will be

honored. All equipment shall be delivered assembled, serviced, and ready for immediate use, unless

otherwise requested by the State.

3.1.1.Prices and/or rates shall remain firm for the initial term of the contract. The pricing policy submitted by

Bidder must (i) be clearly structured, accountable, and auditable and (ii) cover the full spectrum of

materials and/or services required.

3.1.2.Cooperative Agreements. Bidders that have been awarded similar contracts through a competitive

bidding process with another state and/or cooperative are welcome to submit the pricing in response

to this solicitation.

3.2. STATEMENT OF RIGHTS: The State shall have the authority to evaluate Responses and select the

Bidder(s) as may be determined to be in the best interest of the State and consistent with the goals and

performance requirements outlined in this RFP. The State of Vermont reserves the right to obtain

clarification or additional information necessary to properly evaluate a proposal. Failure of bidder to

respond to a request for additional information or clarification could result in rejection of that bidder's

proposal. To secure a project that is deemed to be in the best interest of the State, the State reserves the

right to accept or reject any and all bids, in whole or in part, with or without cause, and to waive

technicalities in submissions. The State also reserves the right to make purchases outside of the awarded

contracts where it is deemed in the best interest of the State.

3.2.1.Best and Final Offer (BAFO). At any time after submission of Responses and prior to the final

selection of Bidder(s) for Contract negotiation or execution, the State may invite Bidder(s) to provide a

BAFO. The state reserves the right to request BAFOs from only those Bidders that meet the minimum

qualification requirements and/or have not been eliminated from consideration during the evaluation

process.

3.2.2.Presentation. An in-person or webinar presentation by the Bidder may be required by the State if it

will help the State’s evaluation process. The State will factor information presented during

presentations into the evaluation. Bidders will be responsible for all costs associated with providing

the presentation.

3.3. CONFLICTS OF INTEREST:

3.3.1.Organizational Conflict of Interest (OCOI): An OCOI arises when a bidder as a business entity has

interests (for example, customers, partners, contracts) that could undermine, or reasonably be

perceived to undermine, its faithful and unbiased performance of a contract with the State that may

result from this solicitation.

3.3.2.Personal Conflict of Interest (PCOI): A PCOI arises when an interest held by an individual, agent or

employee of a bidder could undermine, or reasonably be perceived to undermine, its faithful and

unbiased performance of a contract with the State that may result from this solicitation.

Revised: December 30, 2024

Page 3 of 31

This page summarizes the opportunity, including an overview and a preview of the attached documents.

TITLE	QUESTIONS DUE	ANSWERS POSTED	DUE DATE	NO POSTING AFTER
RFP PAYPHONE SERVICES	12/29/2025 04:30PM		01/20/2026 04:30PM

RFP PAYPHONE SERVICES

Attachment Preview

Sign-up for a Free Trial, Government Bid Alerts

See Also