RFP No. 25.26.215 SS Public Utilities Dispatch Professional Answrg Srv

REQUEST FOR PROPOSALS

RFP No. 25.26.215 SS

Public Utilities Dispatch Professional Answering Services

The City of West Palm Beach is seeking a qualified, experienced and responsive firm to provide Dispatch Professional Answering Services for the Public Utilities Department.

Solicitation documents may be acquired electronically and free of charge by registering and logging onto the City’s third party website, DemandStar at: https://network.demandstar.com/for-business . The solicitation and any addenda posted by the City on DemandStar are the only official procurement documents. The City does not post procurement solicitations on other third party sites and is not responsible for the content posted on any third party site other than DemandStar.

Time is of the essence and any proposal received after 3:00 pm, July 30, 2026, whether by mail or otherwise, will be rejected. Proposers are responsible for ensuring their proposal is time-stamped by Procurement personnel by the deadline. The City shall not be responsible for any delays caused by any occurrence.

Proposers shall submit one (1) original, one (1) electronic version on a flash drive and five (5) copies of the Proposal in a sealed envelope, marked in the lower left-hand corner with the solicitation number, title, submittal deadline date and time.

IMPORTANT: Contact by a Proposer (or anyone representing a Proposer) regarding this RFP with the Mayor, any City Commissioner, officer, City employee, other than an employee of the West Palm Beach Procurement Division, is grounds for disqualification.