RFP#24NEA0103 Ticket Revenue Generating System

This is a request for proposal for a Ticket Revenue Generating System.

The purpose of this Request for Proposal (“RFP”) is to acquire a fully integrated Ticketing software solution for the Intercollegiate Athletics Department. The solution should provide a positive patron and brand experience and capitalize on new and emerging technologies, with full patron data capture, analytic capabilities and reporting. Each proposal shall be with the understanding that, at a minimum, the successful bidder will be required to provide the services identified below, observing all applicable federal, state and local laws:

1. As dynamic pricing, social media integration, digital ticketing, electronic ticket transfer, etc. become more prevalent, the solution must offer the University the capability to utilize innovative ticketing technologies as appropriate.
2. An e-commerce component that is specifically branded for the department will be integral in the success of the solution as it will enable the Department to uniquely promote and sell event-specific products.
3. The content made available to the customer through the solution shall be flexible and scalable so that the Department can quickly add, edit, or delete in real-time in order to support specific athletic events or campaigns. The Department will control the timing, messaging, and placement of any content as it pertains to events and campaigns.
4. The solution shall currently have a mechanism that captures and stores customer information per purchase, transaction, and/or donation. The information stored can then be shared by other functional components of the department’s overall solution for Ticketing Sales, as well as Donor Tracking and Customer Relationship Management. Customers shall be able to easily access and update their account information in order to provide the Department with the most up-to-date customer information.
5. The University requires a ticketing provider with a strong marketing presence. The provider’s emails, confirmations, print-at-home tickets, etc. must be customizable to allow the University to market effectively to its patrons and potential patrons.
6. The University will accept a proposal that could include a Vendor Owned Server Solution, a Cloud Based Solution, or a Hybrid Solution of those two possibilities. Each bidder can submit one proposal with one solution ONLY. Proposals containing multiple solutions (i.e. completing a pricing page for a Cloud Solution, AND a Vendor Owned Server Solution) will NOT be accepted. It is at the discretion of the Bidder to determine which solution best fits the University’s need as outlined within this RFP.
7. The University is looking for one solution for both Athletic Ticketed events, and Other Ticketed Events for the Center of Fine Arts. The Pricing Response Page reflects both Ticketed events for software and hardware per the departmental requests. The University reserves the right to award in whole or in part.