RFP 2026-014 Medical and Administrative Records Offsite Storage Services

REQUEST FOR PROPOSAL
("RFP")
(RFP-2026-014)
for
Medical and Administrative Records
Offsite Storage Services
Release Date: 04/28/2026
Revised: 05/20/2026
Proposals Due: 06/03/2026 at 12:00 P.M. Central Standard Time
* Proposals not received by deadline will be rejected and returned unopened.
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002 - TABLE OF CONTENTS
002 - TABLE OF CONTENTS ................................................................................................................................................. 2
003 - BACKGROUND ............................................................................................................................................................. 3
004 - SCOPE OF SERVICES ................................................................................................................................................. 4
005 - ASSURANCES .............................................................................................................................................................. 7
006 - TERM OF CONTRACT .................................................................................................................................................. 8
007 - PRE-SUBMITTAL CONFERENCE ................................................................................................................................ 8
008 - PROPOSAL REQUIREMENTS ..................................................................................................................................... 8
009 - SUBMISSION OF PROPOSAL ..................................................................................................................................... 9
010 - RESTRICTIONS ON COMMUNICATION ................................................................................................................... 10
011 - EVALUATION OF CRITERIA ...................................................................................................................................... 10
012 - AWARD OF CONTRACT AND RESERVATION OF RIGHTS .................................................................................... 11
013 - SCHEDULE OF EVENTS ............................................................................................................................................ 12
014 - INSURANCE REQUIREMENTS .................................................................................................................................. 12
015 - RFP ATTACHMENTS .................................................................................................................................................. 15
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003 - BACKGROUND
The Bexar County Board of Trustees for Mental Health Mental Retardation Services d/b/a The Center for Health Care
Services ("CENTER") is a multi-facility community mental health and intellectual disability center created under the
authority of Section 534.001 of the Texas Health and Safety Code by its sponsoring agencies, Bexar County and the
Bexar County Hospital District d/b/a University Health. The CENTER has been providing services to Bexar County
residents experiencing mental health, intellectual developmental disabilities and/or substance use issues for over sixty
(60) years and is the Texas Health and Human Services designated Local Mental Health Authority for Bexar County,
Texas. The CENTER is considered a quasi-governmental entity, a political subdivision of the state of Texas, but is not a
Texas state agency. The CENTER'S administrative offices are located at 6800 Park Ten Blvd. Suite 200-S, San Antonio,
Texas 78213.
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004 - SCOPE OF SERVICES
The CENTER FOR HEALTH CARE SERVICES ("CENTER") is seeking Proposals from qualified and experienced
entities ("RESPONDENT") to provide Medica and Administrative Records Offsite Storage Services at various
CENTER facilities located in and around San Antonio, Texas, as further defined in this Request for Proposals
("RFP").
The CENTER is soliciting responses for a RESPONDENT to provide written assurance that it has adequate personnel,
equipment, supplies, boxes, transportation, technology, and all other logistics or project management resources
necessary to provide medical records offsite storage. A Site Visit will be required prior to Contract award.
RESPONDENT'S address of storage location(s) must be provided at the time of Response submittal.
A. SCOPE OF WORK
Current Capacity:
The CENTER currently has an estimated 10,020 boxes in storage. The CENTER reserves the right to reduce or increase
the volume of boxes in storage with 30 days' notice.
It is projected that the number may increase to 10,500 per year.
1) Facility Requirements:
a. RESPONDENT'S storage center shall be secure, climate controlled, and offer protection from flood or
fire. The CENTER requires records to be maintained in a secure environment that protects the integrity,
confidentiality, and condition of records throughout the retention period. This includes protection from
environmental conditions that could damage paper records, or compromise protected information.
At a minimum, the CENTER expects the storage environment to include:
i. Protection from excessive heat, moisture, humidity, flooding, water intrusion, pests, and
environmental conditions that could damage records;
ii. Facility monitoring safeguards designed to preserve the integrity of paper records and protected
information;
iii. Appropriate fire prevention an suppression measures;
iv. Compliance with HIPAA and applicable security/privacy requirements.
b. In order to facilitate transportation of medical records between the RESPONDENT and the CENTER and
to allow CENTER staff access to stored records at the RESPONDENT'S facility, the RESPONDENT shall
have a facility for the storage of the CENTER'S medical records in the Bexar County Metropolitan area,
defined as including: Bexar, Atascosa, Medina, Comal, Bandera, Wilson, Guadalupe and Kendall
Counties.
2) Personnel Requirements:
a. RESPONDENT shall ensure that all personnel shall comply with applicable confidentiality, security, and
privacy laws and regulations.
b. RESPONDENT shall not hold the CENTER liable for the loss or unauthorized disclosure of any medical
record(s) while in RESPONDENT'S possession.
c. The CENTER'S Director of Health Information Management and Privacy Officer is the only authorized
party allowed to approve CENTER staff access to the CENTER'S administrative and medical records.
d. RESPONDENT'S personnel who have access to CENTER'S medical records shall sign a written
acknowledgement before providing services under the contract that they will adhere to all confidentiality
requirements in accordance with all applicable state and federal laws, statutes and regulations protecting
the confidentiality of such information, including the Texas Health and Safety Code Section 611.002, Title
26 of the Texas Administrative Code, Part 1, Chapter 320, Subchapter A, the Health Insurance Portability
and Accountability Act (HIPAA) and all applicable regulations thereunder, and 42 C.F.R. Part 2.
3) Technical Requirements:
a. RESPONDENT shall offer a computerized medical records inventory tracking system and audit trail and
make on-request reports available to the CENTER'S designated staff. The tracking system shall be made
available to designated CENTER staff.
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b. The computerized system shall also allow the designated CENTER staff to request records, manage
accounts and other related actions.
4) Service Requirements:
a. RESPONDENT shall offer courier services for routine (within 24 hours) or urgent (within 2 hours) delivery
and pick up of the CENTER'S administrative and medical record (s) upon request, including weekends
and holidays, if required.
b. Vehicles used for deliveries must be monitored by GPS and required to report to the CENTER at the
completion of the delivery or pick up.
c. RESPONDENT shall provide the CENTER with the option of sending additional new deposits of medical
records boxes to the Contractor's facility for storage.
d. RESPONDENT shall provide the CENTER'S designated staff with a monthly invoice detailing all charges
(storage, data entry, retrievals, delivery, refiles, research, supplies, new deposits, etc.).
e. Requirements for Processing Administrative and Medical Records For Offsite Storage Services
RESPONDENT will meet the following requirements:
i. A master computerized inventory of all boxes will be kept up to date (minimally indexed at the box
level) by the RESPONDENT and made available to the CENTER at all times. RESPONDENT'S
index shall be in Excel or other program acceptable to the CENTER, barcode #, the box ID,
alternative box ID, the in/out date; checked out status; and the date sent to storage (effective
date) as well as the "expiration" or retention date and the description of the box (if administrative),
and the destruction date (all boxes).
ii. Pick up all boxes, as pre-scheduled by CENTER, and transport boxes to RESPONDENT'S
premises for deposit onto storage equipment sturdy enough to hold all boxes.
iii. All boxes stored on the RESPONDENT'S premises will be maintained in an organized manner to
ensure retrieval and delivery of a medical record(s) to the CENTER within 24 hours for routine
requests or within 2 hours for urgent requests, including weekends and holidays, if necessary.
iv. RESPONDENT will only respond to medical records requests made by authorized CENTER staff
found on the most recent Designated Staff Roster.
v. RESPONDENT'S personnel removing records shall provide CENTER with a signed written
receipt for medical records picked up and/or removed.
vi. CENTER will reserve the right to notify the RESPONDENT of a specific box of administrative or
medical records that will be permanently withdrawn from the RESONDENT'S site and retained at
CENTER. CENTER will not be penalized or charged a fee for the permanent withdrawal of boxes.
f. Transition (if applicable):
i. CENTER requires RESPONDENT to agree to pick up all boxes from the current vendor's location
and transport them to RESPONDENT'S storage facility. CENTER staff will re-label boxes as new
inventory for new vendor and oversee transfer process.
ii. The CENTER expects the awarded RESPONDENT to coordinate and absorb any costs
associated with the release, transfer, or transition of records from the current vendor, including
any applicable release or exit fees. RESPONDENT should account for these anticipated
transition-related costs within their proposed pricing and implementation approach.
g. CENTER Duties:
i. Identify and pull records that are eligible for transfer to offsite storage facility.
ii. Complete a records inventory log for each box of records and place charts in boxes.
iii. Pack, seal, and identify boxes for pick up.
5) List of Center locations - please note that sites may be added or removed as necessary:
a. 6800 Park Ten Blvd., Suite 246-E San Antonio, TX 78213
b. 6800 Park Ten Blvd., Suite 200-S San Antonio, TX 78213
c. 928 W. Commerce St., San Antonio, TX 78207
d. 2711 Palo Alto Rd, San Antonio, TX 78211
e. 6812 Bandera Rd., Suite 102, San Antonio, TX 78238
f. 227 W. Drexel, San Antonio, TX 78210
g. 601 N. Frio, San Antonio, TX 78207
h. 711 E Josephine San Antonio, TX 78208
i. 5802 S. Presa St., San Antonio, TX 78223
j. 1 Haven for Hope Way, San Antonio, TX 78207
k. 8155 Lone Shadow Trail, Converse, TX 78109
l. 1954 E. Houston St., San Antonio, TX 78202
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6) Optional - Boxes may be required to be provided by RESPONDENT. If that determination is made, please
provide pricing in Attachment B - Price Schedule.
Type Description Estimated Quantity
I. Letter/Legal Records Box 12x10x15 150
II. Letter Transfer Records Box 12x11x24 100
III. Legal Transfer Records Box 15x10x24 50
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005 - ASSURANCES
The RESPONDENT assures the following (signature required):
1. That all addenda and attachments to the RFP as distributed by CENTER have been received.
2. No attempt will be made by the RESPONDENT to induce any person or firm to submit or not to submit a Proposal, unless so
described in the RFP document.
3. The RESPONDENT does not discriminate in its services or employment practices on the basis of race, color, religion, sex,
sexual orientation, national origin, disability, veteran status, or age.
4. That no employee of CENTER or Health and Human Services Commission ("HHSC") and no member of CENTER'S Board of
Trustees will directly or indirectly receive any pecuniary interest from an award of the proposed contract. If the RESPONDENT
is unable to make the affirmation, then the Proposal must disclose any knowledge of such interests.
5. RESPONDENT accepts the terms, conditions, criteria, and requirements set forth in the RFP.
6. RESPONDENT accepts CENTER'S right to cancel the RFP at any time prior to contract award.
7. RESPONTENT accepts CENTER'S right to alter the timetables for procurement as set forth in the RFP.
8. The Proposal submitted by the RESPONDENT has arrived at independently without consultation, communication, or
agreement with another party for the purpose of restricting competition.
9. Unless otherwise required by law, the information in the Proposal submitted by the RESPONDENT has not been knowingly
disclosed by the RESPONDENT to any other RESPONDENT prior to the notice of intent to award.
10. No claim will be made to CENTER for payment to cover costs incurred in the preparation of the submission of the Proposal or
any other associated costs.
11. CENTER has the right to complete background checks and to verify information submitted by a RESPONDENT.
12. The individual signing this document, and the contract, is authorized to legally bind the RESPONDENT.
13. The address submitted by the RESPONDENT to be used for all notices sent by CENTER is current and correct.
14. All cost and pricing information is reflected in the Proposal documents or attachments.
15. That the RESPONDENT is not currently held in abeyance or barred from the award of a federal or state contract.
16. That the RESPONDENT is not currently delinquent in its payments of any franchise tax or state tax owed to the state of Texas,
pursuant to Texas Tax Code, Title 2, Subchapter F, Chapter 171, Subchapter H and Title 34 of the Texas Administrative Code,
Part 1 Chapter 3, Subchapters A and F.
17. RESPONENT shall disclose whether any of the directors or personnel of RESPONDENT has either been an employee or a
trustee of CENTER within the past two (2) years preceding the date of submission of the Proposal. This requirement applies
to all personnel, whether or not they are identified as key personnel. If such employment has existed, or term of office served
as trustee, the RESPONDENT shall state in an attached writing the nature and time of the affiliations as defined.
18. RESPONDENT shall identify in an attached writing any trustee or employee of CENTER who has a financial interest in
RESPONDENT or who is related within the second degree by consanguinity or affinity to a person having such financial
interest. Such disclosure shall include a complete statement of the nature of such financial interest and the relationship, if
applicable. Moreover, RESPONENT shall state in an attached writing whether any of its directors or personnel knowingly has
had a personal relationship with employees or officers of CENTER within the past two (2) years that may interfere with fair
competition.
19. No current or former employee or officer of a federal, state, or local governmental agency, and/or the CENTER directly or
indirectly aided or attempted to aid in the procurement of RESPONDENT'S services.
20. RESPONDENT shall disclose in an attached writing the name of every CENTER key person with whom RESPONDENT is
doing business or has done business during the 365 day period immediately prior to the date on which the Proposal is due;
failure to include such a disclosure will be a binding representation by RESPONDENT that the natural person executing the
Proposal has no knowledge of any CENTER key persons with whom RESPONDENT is doing business or has done business
during the 365 day period prior to the immediate date on which the Proposal is due.
21. Under Section 231.006 of the Texas Family Code, the vendor or RESPONDENT certifies that the individual or business entity
named in this Proposal is not ineligible to receive the specified grant, loan, or payment and acknowledges that this contract
may be terminated, and payment may be withheld if this certification is inaccurate.
22. RESPONDENT has no conflict of interest and meets the standards of conduct requirements pursuant to Texas Administrative
Code Section 412.54(c).
23. That all information provided in the Proposal is true and correct.
Company Name: _________________________________________________
Contact Person: _________________________________________________
Address: _________________________________________________
Telephone: _________________________________________________
Signature: _________________________________________________
________________________________ ________________
Printed Name of Signing Authority Date
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006 - TERM OF CONTRACT
The anticipated term for a contract awarded in response to this RFP is three (3) years. The CENTER shall have the option
to renew under the same terms and conditions for up to two (2) additional one (1) year extensions. All renewals shall be
in writing and signed by President/CEO, or their designee, after approval by the CENTER'S Board of Trustees. The
CENTER may terminate a contract at any time if funds are restricted, withdrawn, not approved or for unsatisfactory
service.
007 - PRE-SUBMITTAL CONFERENCE
A Pre-Submittal Conference will be held at the Center for Health Care Services, located at 6800 Park Ten Blvd. Suite 200-
S, 2nd Floor, San Antonio, Texas 78213 at 11:00 A.M. Central Standard Time (CST), on May 12, 2026.
This meeting place is accessible to disabled persons. The Center for Health Care Services is wheelchair accessible. The
accessible entrance is located at 6800 Park Ten Blvd. Suite 200-S. Accessible parking spaces are located at 6800 Park
Ten Blvd. Suite 200-S. RESPONDENTS that are unable to attend in person may participate by Conference Call.
RESPONDENTS may call the toll-free number listed below and enter access code to participate in the day of the
conference.
Dial-In Toll Telephone Number: 210-714-4201
Dial-In Toll-Free Telephone Number: 1-800-717-4201
Access Code: 18015 #
RESPONDENTS are encouraged to prepare and submit their questions in writing in advance of the Pre-Submittal
Conference in order to expedite the proceedings.
RESPONDENTS may submit their questions pertaining to this RFP to Adam Velez, Sr. Director of Compliance & Systems
Support Chelsey Turner, Contract Administrator, by email to AVelez@chcsbc.org CTurner@chcsbc.org, please carbon
copy Contracts@chcsbc.org, before May 20, 2026 at 12:00 P.M. Central Standard Time (CST). Please refrain from
contacting the CENTER'S Board of Trustees members during the search process and direct all inquiries to the contact
person listed above. Only those written questions received prior to May 20, 2026 at 12:00 P.M. Central Standard Time
(CST) deadline will be addressed.
Any oral response given at the Pre-Submittal Conference that is not confirmed in writing and posted with this solicitation
shall not be official or binding on the CENTER. Only written responses shall be official and all other forms of
communication with any officer, employee or agent of the CENTER shall not be binding on the CENTER.
RESPONDENTS are encouraged to resubmit their questions in writing to the CENTER Staff person identified in the
Restrictions on Communication section, after the conclusion of the Pre-Submittal Conference.
008 - PROPOSAL REQUIREMENTS
RESPONDENT'S Proposal shall include the following items in the following sequence, noted with the appropriate heading
as indicated below. Submitted Proposals should include information in sufficient detail to address the RESPONDENT'S
ability to perform the services being requested and provide the CENTER with enough information to properly evaluate
Proposals.
RESPONDENTS must submit a hard copy Proposal. Submit one original, signed in ink, five (5) hard copies, and one USB
containing a copy of the entire Proposal in Microsoft Word or PDF format. Any information deemed to be confidential
by RESPONDENT should be clearly noted on the page(s) where the confidential information is contained.
TABLE OF CONTENTS
EXECUTIVE SUMMARY. The summary shall include a statement of the work to be accomplished, how
RESPONDENT proposes to accomplish and perform each specific service and unique problems perceived by
RESPONDENT and their solutions.
ASSURANCES. RESPONDENT must complete, sign in ink and submit the Assurances Page found in this RFP under
Section 005 - Assurances.
GENERAL INFORMATION FORM. Use the Form found in this RFP as Attachment A, Part One.
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EXPERIENCE, BACKGROUND & QUALIFICATIONS. Use the Form found in this RFP as Attachment A, Part Two.
PROPOSED PLAN. Use the Form found in this RFP as Attachment A, Part Three.
PRICING SCHEDULE. Use the Pricing Schedule that is found in this RFP as Attachment B.
PROOF OF INSURABILITY. RESPONDENT shall submit a copy of their current insurance certificate.
SIGNATURE PAGE. RESPONDENT must complete, sign and submit the Signature Page found in this RFP as
Attachment C. The Signature Page must be signed by a person, or persons, authorized to bind the entity, or entities,
submitting the Proposal. Proposals signed by a person other than an officer of a corporate RESPONDENT or partner
of partnership RESPONDENT shall be accompanied by evidence of authority.
CONFLICT OF INTEREST STATEMENT. RESPONDENT must complete, sign and submit the Conflict of Interest
Statement found in this RFP as Attachment D. RESPONDENT shall select only one applicable scenario.
PROPOSAL CHECKLIST. Complete and submit the Proposal Checklist found in this RFP as Attachment E.
The RESPONDENT must indicate whether or not it will be subcontracting a portion(s) of services contained in this RFP's
Scope of Services. If so, indicate the name of the subcontractor and the portion of the work, which will be subcontracted.
Provide the subcontractor's qualifications that meet the requirements of the Scope of Services. The CENTER reserves the
right to refuse the selection of any subcontractor(s) by CONTRACTOR for reasonable cause.
009 - SUBMISSION OF PROPOSAL
Please complete all questions in the order they are presented in this Request for Proposal ("RFP"). Include all questions
and question numbers in your responses. Any additional comments or information may be provided at the end of your
answers to all Proposal questions. If a question does not apply to the RESPONDENT, simply and clearly document
"N/A". Scoring and evaluation is based on completed questions. Unanswered questions will be considered omissions.
The CENTER reserves the right to review only complete Proposals. The CENTER reserves the right to hold subsequent
face-to-face or telephone interviews for clarification and/or negotiation purposes. Interviews will not be solicited for the
purpose of completing incomplete Proposals. Multiple omissions and/or incomplete responses may result in
disqualification.
Instructions for Submitting Proposals
RESPONDENT shall submit one (1) original, signed in ink, five (5) hard copies and one (1) USB drive which contains the
Proposal in Microsoft Word or PDF format in a sealed package clearly marked with the project name, "Medical and
Administrative Records Offsite Storage Services, RFP 2026-014" on the front of the package by no later than 12:00
P.M. CST on June 3, 2026. Responses may be delivered by regular mail, special carrier, or hand delivery to the
CENTER'S administrative offices at 6800 Park Ten Blvd. Suite 200-S, San Antonio, Texas, 78213. Submission of
Proposals by telephone, facsimile transmission or e-mail will not be accepted. Untimely Proposals will be
rejected and/or returned unopened. Any mail delays or other matters causing late receipt are irrelevant and will
not excuse late submission. The time as kept by the CENTER shall be the official time and shall control.
Therefore, RESPONDENTS should strive for early submission to avoid the possibility of rejection for late arrival.
The CENTER will not be responsible in the event that the U.S. Postal Service or any other carrier system fails to
deliver the Proposal to the CENTER by the given deadline above. Proposals may be withdrawn at any time prior
to actual contract award. The CENTER reserves the right to reject any and all Proposals, to waive technicalities, and to
accept any advantages deemed beneficial to the CENTER and its consumers. It is the CENTER'S intent to evaluate
Proposals, and/or services in order to achieve the best value for CENTER employees and operations. Each
RESPONDENT which submits a complete Proposal but is not awarded a contract will be notified in writing that the
Proposal is no longer being considered. Any information contained in the Proposal that is deemed to be proprietary in
nature must clearly be so designated in the Proposal. Such information may be subject to disclosure under the Public
Information Act on opinions from the Texas Attorney General's office.
Modified Proposals. Proposals may be modified provided such modifications are received prior to the due date for
submission of Proposals and submitted in the same manner as the original Proposal. For hard copy Proposals, provide a
cover letter with the Proposal, indicating it is a modified Proposal, and that the original Proposal is being withdrawn.
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Correct Legal Name. RESPONDENTS who submit Proposals to this RFP shall correctly state the true and correct name
of the individual, proprietorship, corporation, and/or partnership (clearly identifying the responsible general partner and all
other partners who would be associated with the contract, if any). No nicknames, abbreviations (unless part of the legal
title), shortened or short-hand, or local "handles" will be accepted in lieu of the full, true and correct legal name of the
entity. These names shall comport exactly with the corporate and franchise records of the Texas Secretary of State and
Texas Comptroller of Public Accounts. Individuals and proprietorships, if operating under anything other than an
individual name, shall match with exact Assumed Name filings. Corporate RESPONDENTS and limited liability company
RESPONDENTS shall include the 11-digit Comptroller's Taxpayer Number on the General Information Form found in this
RFP as Attachment A.
If an entity is found to have incorrectly or incompletely stated its name or failed to fully reveal its identity on the General
Information Form, the Sr. Director of Compliance & Systems Support shall have the discretion, at any point in the
contracting process, to suspend consideration of the Proposal.
Firm Offer. All provisions in RESPONDENT'S Proposal, including any estimated or projected costs, shall remain valid for
one hundred and fifty (150) days following the deadline for submissions or, if a Proposal is accepted, throughout the entire
term of the contract.
Confidential or Proprietary Information. The entire response to this Request for Proposal shall be subject to disclosure
under the Texas Public Information Act, Chapter 552 of the Texas Government Code. If the RESPONDENT believes
information contained therein is legally excepted from disclosure under the Texas Public Information Act, the
RESPONDENT should conspicuously (via bolding, highlighting and/or enlarged font) mark those portions of its response
as confidential or proprietary and submit such information under seal. Such information may still be subject to disclosure
under the Public Information Act depending on determinations of the Texas Attorney General's office.
Cost of Proposal. Any cost or expense incurred by the RESPONDENT that is associated with the preparation of the
Proposal, the Pre-Submittal conference, if any, or during any phase of the selection process, shall be borne solely by
RESPONDENT.
010 - RESTRICTIONS ON COMMUNICATION
RESPONDENTS are prohibited from communicating with: 1) CENTER Board of Trustees regarding the RFP or
Proposals from the time the RFP has been released until the contract is posted as an agenda item; and 2)
CENTER employees from the time the RFP has been released until the contract is awarded. These restrictions
extend to "thank you" letters, phone calls, emails and any contact that results in the direct or indirect discussion of the
RFP and/or Proposal submitted by RESPONDENT. Violation of this provision by RESPONDENT and/or its agent
may lead to disqualification of RESPONDENT'S Proposal from consideration.
Exceptions to the Restrictions on Communication with CENTER employees include:
RESPONDENTS may submit written questions concerning this RFP to the staff listed below until 12:00 P.M. Central
Standard Time (CST) on May 20, 2026. Questions received after the stated deadline will not be answered. All
questions shall be sent by e-mail to:
Adam Velez
Sr. Director of Compliance & Systems Support
Chelsey Turner
Contract Administrator
Center for Health Care Services
AVelez@chcsbc.org CTurner@chcsbc.org (Carbon Copy Contracts@chcsbc.org)
Questions submitted and the CENTER'S responses will be posted to the CENTER'S website.
CENTER reserves the right to contact any RESPONDENT to negotiate if such is deemed desirable by CENTER. Such
negotiations, initiated by CENTER staff, shall not be considered a violation by RESPONDENT of this section.
011 - EVALUATION OF CRITERIA
The CENTER will conduct a comprehensive, fair, and impartial evaluation of all Proposals received in response to this
RFP. The CENTER may appoint a selection committee to perform the evaluation. Each Proposal will be analyzed to
determine overall responsiveness and qualifications under the RFP. Criteria to be evaluated may include the items listed
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