RFP #26-33-ITS TRANSPORTATION SOFTWARE SOLUTION FOR DSS

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services
Posted Date:	Mar 12, 2026
Due Date:	Apr 2, 2026
Solicitation No:	600RFP #26-33-ITS
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	600RFP #26-33-ITS
Project Title:	RFP #26-33-ITS TRANSPORTATION SOFTWARE SOLUTION FOR DSS
Description:	RFP #26-33-ITS TRANSPORTATION SOFTWARE SOLUTION FOR DSS
Opening Date:	4/2/2026 2:00 PM
Posted Date:	3/13/2026
Status:	Open
Department:	COUNTY OF CUMBERLAND


Solicitation Number * 600RFP #26-33-ITS	Department COUNTY OF CUMBERLAND	Status Reason Open
Opening Date 2026-04-02T14:00:00.0000000	Posted Date * 2026-03-12T19:50:56.0000000Z	Primary Commodity Code Software
Mandatory Conference/Site Visit — —	Special Instructions Please also see attached Excel document for Functional Requirements. If you cannot access, please e-mail CumberlandPurchasing@cumberlandcountync.gov.	Solicitation Type * Select RFP IFB RFI
Owner Jessica Hullender
Description RFP #26-33-ITS TRANSPORTATION SOFTWARE SOLUTION FOR DSS

Attachment Preview

INNOVATION AND TECHNOLOGY SERVICES

RFP #26-33-ITS

TRANSPORTATION SOFTWARE SOLUTION FOR DSS

Date of Issue: March 12, 2026

Questions Due Date: Friday, March 20, 2026 at 3:00 PM EST

Proposal Due Date: Thursday, April 2, 2026 at 2:00 PM EST

Direct all inquiries concerning this RFP to:

Sophia Pate

Purchasing Manager

Email: CumberlandPurchasing@cumberlandcountync.gov

Phone: 910-678-7743

Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued

hereto.

Table of Contents

1.0 PURPOSE AND BACKGROUND .......................................................................................................... 3

2.0 PROPOSAL INSTRUCTIONS & REQUIREMENTS.......................................................................... 3

2.1 REQUEST FOR PROPOSAL DOCUMENT ....................................................................................... 3

2.2 PROPOSAL SUBMITTAL..................................................................................................................... 4

2.3 PROPOSAL QUESTIONS ..................................................................................................................... 4

2.4 RFP TERMS & CONDITIONS ............................................................................................................. 5

3.0 NOTICES TO VENDOR .......................................................................................................................... 5

3.1 PROHIBITED COMMUNICATIONS AND CONFIDENTIALITY ................................................. 5

3.2 PROPOSAL COMPLIANCE ................................................................................................................. 6

3.3 PROPOSAL EVALUATION PROCESS .............................................................................................. 6

3.4 EVALUATION CRITERIA ................................................................................................................... 6

3.5 METHOD OF AWARD .......................................................................................................................... 7

4.0 SCOPE OF WORK & VENDOR’S PROPOSAL CONTENT REQUIREMENTS............................ 7

4.1 SCOPE OF WORK ................................................................................................................................. 7

A. OBJECTIVES .................................................................................................................................................. 7

B. TASKS .............................................................................................................................................................. 8

4.2 VENDOR’S PROPOSAL REQUIREMENTS ...................................................................................... 8

A. RESPONSE TO FUNCTIONAL REQUIREMENTS .................................................................................. 8

B. CUSTOMIZATION AND FEATURE OPTIONS ........................................................................................ 8

C. TECHNICAL APPROACH............................................................................................................................ 9

D. RELEVANT QUALIFICATIONS AND EXPERIENCE ............................................................................ 9

E. COST PROPOSAL .......................................................................................................................................... 9

F. ON-SITE/VIRTUAL DEMONSTRATIONS ................................................................................................ 9

G. REFERENCES................................................................................................................................................. 9

5.0 CONTRACT TERMS AND CONDITIONS........................................................................................... 9

5.1 IRAN DIVESTMENT ACT .................................................................................................................... 9

5.2 E-VERIFY .............................................................................................................................................. 10

5.3 DIVESTMENT FROM COMPANIES THAT BOYCOTT ISRAEL ............................................... 10

5.4 CONTRACT CHANGES ...................................................................................................................... 10

5.5 CONTRACT TERM.............................................................................................................................. 10

5.6 PRICING ................................................................................................................................................ 10

5.7 INVOICES.............................................................................................................................................. 10

5.8 PAYMENT TERMS .............................................................................................................................. 10

Page 1 of 34

Proposal Number: RFP #26-33-ITS Transportation Software Solution for DSS

5.9 APPROPRIATION OF FUNDS ........................................................................................................... 10

5.10 FINANCIAL STABILITY .................................................................................................................... 11

5.11 INSURANCE: ........................................................................................................................................ 11

5.12 GENERAL INDEMNITY ..................................................................................................................... 11

5.13 ENTIRE CONTRACT .......................................................................................................................... 11

5.14 CONTRACT CANCELLATION ......................................................................................................... 11

5.15 LAWS AND ORDINANCES ................................................................................................................ 11

5.16 COMPLIANCE WITH LAWS............................................................................................................. 11

5.17 CONTRACTOR REPRESENTATIONS ............................................................................................ 12

ATTACHMENT A: INSTRUCTIONS TO VENDORS .................................................................................. 13

ATTACHMENT B: PROPOSAL SUBMITTAL CHECKLIST.................................................................... 15

ATTACHMENT C: EXECUTION OF PROPOSAL ..................................................................................... 16

ATTACHMENT D: CERTIFICATION OF FINANCIAL CONDITION..................................................... 17

ATTACHMENT E: CERTIFICATION REGARDING LOBBYING ........................................................... 18

ATTACHMENT F: NONCOLLUSION AFFIDAVIT .................................................................................... 19

ATTACHMENT G: CERTIFICATION REGARDING BUILD AMERICA, BUY AMERICA ACT (BABAA)

................................................................................................................................................................... 20

ATTACHMENT H: FEDERAL REQUIRED CONTRACT CLAUSES....................................................... 21

Page 2 of 34

Proposal Number: RFP #26-33-ITS Transportation Software Solution for DSS

1.0 PURPOSE AND BACKGROUND

Cumberland County, North Carolina (“the County”) is seeking proposals from qualified vendors to supply a cloud-

based Software-as-a-Service (SaaS) Transportation System to support the Department of Social Services (DSS)

Transportation division. The purpose of this project is to replace the in-house DSS Information Systems – Sailboat

with a modern, efficient, and secure platform that better supports the agency’s mission to provide reliable

transportation services to eligible Medicaid customers. The existing system, which has been in operation for several

years, no longer meets current operational, technological, and compliance standards. Limitations in system

functionality, data integration, and reporting capabilities have created inefficiencies in scheduling, tracking, and

managing transportation services, ultimately impacting service delivery and customer satisfaction.

Cumberland County Department of Social Services (DSS) Transportation division currently has nineteen (19)

employees, which includes three (3) Supervisors, two (2) Processing Assistants, and fourteen (14) Transportation

Drivers. In 2024, the division provided 62,725 medical trips. In 2025, the division provided 63,840 medical trips. The

division has currently seventeen (17) vehicles that are used for providing transportation for medical appointments. The

vehicles are equipped with Verizon Reveal Automated Vehicle Location (AVL). The division utilizes two (2) external

vendors (i.e., B&W Transporting and Pratt Transportation) when they do not have the capacity to provide the

transportation service themselves. There are approximately 298,000 customer records, which will need to be migrated

over. On average, the retention schedule for these records is approximately ten (10) years.

The DSS Transportation division plays a critical role in ensuring that customers who have Medicaid Direct can make it

to their medical appointments. However, the current system’s aging infrastructure and fragmented processes hinder the

division’s ability to respond to increasing service demands, manage costs effectively, and comply with evolving

federal and state reporting requirements. Replacing the existing system will enable DSS to streamline operations

through automation, enhance coordination among service providers, and improve data accuracy and transparency. The

new solution will provide real-time scheduling, route optimization, and mobile access for both staff and contracted

transportation providers. It will also strengthen data security and privacy, aligning with modern Information

Technology (IT) governance and accessibility standards.

This initiative supports the department’s broader goals of modernizing its technology infrastructure, improving client

outcomes, and fostering accountability in service delivery. By implementing a new transportation management system,

DSS will be better positioned to deliver equitable, efficient, and client-centered transportation services to the

communities it serves.

2.0 PROPOSAL INSTRUCTIONS & REQUIREMENTS

2.1 REQUEST FOR PROPOSAL DOCUMENT

The RFP is comprised of the base RFP document, any attachments, and any addenda released before contract award. All

attachments and addenda released for this RFP in advance of any contract award are incorporated herein by reference.

By submitting a proposal, the vendor agrees to meet all stated requirements in this section as well as any other

specifications, requirements and terms and conditions stated in this RFP. If a vendor is unclear about a requirement or

specification or believes a change to a requirement would allow for the County to receive a better proposal, the vendor

is urged and cautioned to submit these items in the form of a question during the question and answer period in

accordance with Section 2.3.

Vendors shall populate all attachments of this RFP that require the vendor to provide information and include an

authorized signature where requested. Failure to include required documents and/or signatures, where requested, will

result in rejection of submitted proposals.

Page 3 of 34

Proposal Number: RFP #26-33-ITS Transportation Software Solution for DSS

2.2 PROPOSAL SUBMITTAL

Pursuant to Section 143-129.8 of the North Carolina General Statutes, informal proposals for a combination of purchase

of goods, design, installation, training, operation, maintenance, and related services are solicited. Proposals, subject to

the conditions made a part hereof and the receipt requirements described below, shall be received at the address indicated

in the table below.

Mailing address for delivery of proposal

via US Postal Service

PROPOSAL TITLE:

Office address of delivery by any other method (special

delivery, overnight, or any other carrier)

PROPOSAL TITLE:

RFP #26-33-ITS Transportation Software Solution

for DSS

RFP #26-33-ITS Transportation Software Solution for

DSS

Cumberland County Purchasing Office

Attn: Purchasing Manager

PO Box 1829

Fayetteville, NC 28302

Cumberland County Purchasing Office

Attn: Purchasing Manager

117 Dick Street

4th Floor, Room 451

Fayetteville, NC 28301

IMPORTANT NOTE: All proposals shall be physically delivered to the office address listed above on or before 2:00

PM EST, as per the clock in the Finance Department, Thursday, April 2, 2026, regardless of the method of delivery.

All risk of late arrival due to unanticipated delay—whether delivered by hand, U.S. Postal Service, courier or other

delivery service is entirely on the vendor. It is the sole responsibility of the vendor to have the proposal to the County

department specified by the specified time and date of opening. Any proposal received after the proposal submission

deadline will be rejected.

a) Submit one (1) signed, original executed proposal response and one (1) electronic copy on a flash drive.

b) Submit your proposal in a sealed package. Clearly mark each package with: (1) Vendor name; (2) the RFP number;

and (3) the due date. Address the package(s) for delivery as shown in the table above. Proposals will be subject to

rejection unless submitted with the information above included on the outside of the sealed proposal package.

c) The electronic copy of your proposal must be provided on a flash drive. The files shall NOT be password protected,

shall be in .PDF or .XLS format, and shall be capable of being copied to other media including readable in Microsoft

Word and/or Microsoft Excel.

All proposal addendums and/or corrections will be posted on the Cumberland County Vendor Self Service site

https://ccmunis.co.cumberland.nc.us/vss/Vendors/VBids/Default.aspx . Vendors who submit a notice of intent to bid to

CumberlandPurchasing@cumberlandcountync.gov will receive addendums by email.

2.3 PROPOSAL QUESTIONS

Written questions shall be emailed to CumberlandPurchasing@cumberlandcountync.gov by 3:00 PM EST, on Friday,

March 20, 2026. Vendors should enter “RFP #26-33-ITS Transportation Software Solution for DSS: Questions” as the

subject for the email. Questions will not be answered by phone. Question submittals should include a reference to the

applicable RFP section.

Questions received prior to the submission deadline date, the County’s response, and any additional terms deemed

necessary by the County will be posted in the form of an addendum to the Cumberland County Vendor Self Service Site,

https://ccmunis.co.cumberland.nc.us/vss/Vendors/default.aspx and shall become an Addendum to this RFP.

Page 4 of 34

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

RFP #26-33-ITS TRANSPORTATION SOFTWARE SOLUTION FOR DSS

Attachment Preview

Sign-up for a Free Trial, Government Bid Alerts

See Also