90-26-196-RFP IT STAFFING AUGMENTATION FOR TECHNOLOGY & DIGITAL SERVICES

MARICOPA COUNTYSPECIALHEALTHCARE DISTRICT DBA
VALLEYWISE HEALTH
REQUEST FOR PROPOSALS
IT STAFFING AUGMENTATION FOR TECHNOLOGY &
DIGITAL SERVICES
90-26-196-RFP
DATE OF ISSUE: MARCH 9, 2026
DEADLINE FOR INQUIRIES: MARCH 20, 2026, NO LATER THAN 11:00AM PHOENIX, AZ TIME
DATE & TIME PROPOSALS DUE: APRIL 14, 2026, NO LATER THAN 11:00AM PHOENIX, AZ TIME
CONTRACTS MANAGEMENT DEPARTMENT
2619 E. PIERCE STREET, PHOENIX, AZ 85008
REVISED 09.26-2023

IT STAFFING AUGMENTATION FOR TECHNOLOGY & DIGITAL SERVICES: 90-26-196-RFP
OFFER AND ACCEPTANCE
Request for Proposal No: 90-26-196-RFP Due Date: April 14, 2026
Material and/or Services: Time: 11:00 AM Phoenix, AZ Time
IT Staffing Augmentation for Technology & Digital Services
Location: Contact: Clarence Hughes
2601 E. Roosevelt Street Phone: 602-344-1285
Email: Clarence.Hughes@valleywisehealth.org
By signing below, the Proposer hereby certifies that:
They have read, understand, and agree that acceptance by Valleywise Health of the Proposer's offer by the issuance of a purchase order or
contract will create a binding contract; They agree to fully comply with all terms and conditions as set forth in the Valleywise Health Procurement
Code, and amendments thereto, together with the specifications and other documentary forms herewith made a part of this specific
procurement;
The person signing the Proposal certifies that he/she is the person in the Proposer's organization responsible for, or authorized to make,
decisions regarding the prices quoted. The Proposer is a corporation or other legal entity.
No attempt has been made or will be made by the Proposer to induce any other firm or person to submit or not to submit a Proposal in
response to this RFP.
All amendments to this RFP issued by Valleywise Halth have been received by the person/organization below. All amendments are
signed and returned with the Proposal.
No amendments have been received.
The price and terms and conditions in this Proposal are valid for 180 days from the date of submission.
Vendor Offer
Company Name: Contractor FEIN/SSM: ___________________
Company Account Manager:
Payment Terms: Net 45 days
Address City State Zip Code Telephone:
Email:
ACCEPTANCE OF OFFER AND CONTRACT AWARD (For Valleywise Health Use Only)
Your offer is hereby accepted. The Contractor is now bound to sell the materials and/or services listed by the attached award notice based
upon the solicitation, including all terms conditions, specifications, amendments, etc., and the Contractor's offer as accepted by the District.
The Contractor is hereby cautioned not to commence any billable work or provide any material, service, or construction under this contract
until Contractor receives an executed Purchase Order, if applicable.
This is NOT a Purchase Order
Attested by: ___________________________________
Signature
Effective Date: ___________________________________
__________________________________________
Printed Name
Contract Term: Initial Term is 3 years from Effective Date
__________________________________________
Title Contract Number: 90-26-196-
Date: _____________________________________
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TABLE OF CONTENTS
NOTICE OF SOLICITATION ..............................................................................................................................4
1.0 EXECUTIVE SUMMARY ........................................................................................................................5
2.0 SCHEDULE OF EVENTS .........................................................................................................................6
3.0 WORK STATEMENT .............................................................................................................................7
4.0 EVALUATION CRITERIA AND PROCESS ..............................................................................................12
5.0 INSTRUCTIONS TO PROPOSERS .........................................................................................................15
ATTACHMENT A: AUTHORIZATION TO SUBMIT PROPOSAL AND REQUIRED CERTIFICATIONS ....................19
ATTACHMENT B: ORGANIZATIONAL INFORMATION ..................................................................................20
ATTACHMENT C: REFERENCES .....................................................................................................................22
ATTACHMENT D: INTENTIONALLY LEFT BLANK ............................................................................................23
ATTACHMENT E: PRICING .............................................................................................................................24
ATTACHMENT F: RESPONSE TO WORK STATEMENT REQUIREMENTS ..........................................................28
ATTACHMENT G: EXCEPTIONS TO RFP REQUIREMENTS AND/OR CONTRACT PROVISIONS ...........................29
CONTRACT PROVISIONS..........................................................................................25
ATTACHMENT H: PROPRIETARY AND/OR CONFIDENTIAL INFORMATION .....................................................51
ATTACHMENT I: CONTRACTOR EMPLOYMENT RECORD VERIFICATION REQUIREMENT ...........................53
ATTACHMENT J: BUSINESS ASSOCIATE AGREEMENT.................................................53
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NOTICE OF SOLICITATION
SOLICITATION #: 90-26-196-RFP
IT STAFFING AUGMENTATION FOR TECHNOLOGY & DIGITAL SERVICES
Maricopa County Special Health Care District dba Valleywise Health hereby solicits sealed proposals from
qualified Proposers to provide staffing augmentation for Technology & Digital Services (TDS) department
with the intent to provide contract labor, direct-hire placement, contract to hire or deliverable bases
managed services within the Technology & Digital Services (TDS) department.
Written questions concerning this Request for Proposal (RFP) package should be emailed to Clarence
Hughes no later than March 20, 2026, 11:00 AM Phoenix, Arizona Time. Questions should be submitted
to Clarence Hughes via e-mail at Clarence.Hughes@valleywisehealth.org. No oral communication is
binding on Valleywise Health. Answers to the written questions submitted by Proposers concerning the
RFP will be provided in the form of an Addendum via the Valleywise Health website. It is the responsibility
of all potential Proposers to check the Valleywise Health web site for any Addendums to the RFP and to
ensure signed Addenda are included in their response to the Solicitation.
Completed proposals are to be submitted via email to Clarence Hughes at
Clarence.Hughes@valleywisehealth.org. Emails may need to be broken out into multiple emails and as
such need to be numbered in sequence to be clearly marked. All proposals must be received no later than
April 14, 2026, 11:00 AM, Phoenix, Arizona Time. It is strongly suggested that email proposals are sent in
plenty of time prior to the deadline date/time to accounts for any unforseen issues. Proposers assume
all risk associated with submitting their offer.
Direct contact with any Valleywise Health personnel associated with this procurement other than the
Procurment Officer (Clarence Hughes) is not allowed beginning with the issuance of this document
through formal contract award. Failure to comply with this requirement shall cause disqualification.
Exceptions to this requirement involves vendors already performing services for Valleywise Health,
allowing for discussions necessary for completion of services under existing contracts.
This announcement does not commit Valleywise Health to award a contract or to pay any costs incurred
in the preparation of proposals. Valleywise Health reserves the right to accept or reject, in whole or in
part, all proposals submitted and/or to cancel this announcement. Valleywise Health reserves the right to
award more than one contract based upon the Proposal(s) most advantageous to Valleywise Health, price
and other factors considered. The contract is scheduled for award for the initial term of three (3) years
from the Effective Date with the option to extend for additional periods up to a maximum contract term
of five (5) years. The Valleywise Health Procurement Code ("The Code") governs this procurement and is
incorporated by this reference. Full text of the Valleywise Health Procurement Code may be found at the
following link: https://valleywisehealth.org/about/procurement/open-solicitations/
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1.0 EXECUTIVE SUMMARY
1.1 General Valleywise Health Information
Valleywise Health, a special healthcare district and political subdivision of the State of Arizona,
includes the Valleywise Health Medical Center, the Arizona Burn Center, the Comprehensive
Healthcare Center, the Arizona Children's Center, the 7th Avenue Walk-In Clinic, 11 community-
oriented health centers, and an attendant care program. Valleywise Health also is a premier
training center for Arizona's physicians. Our medicine, surgery, pediatrics, and OB/GYN
programs, in particular, contribute to the body of knowledge of patient care.
Valleywise Health is located in central Arizona and serves as the health care safety net for citizens
of Maricopa County. The health system serves people of many races and nationalities who come
from diverse cultures and speak several different languages. Many of the patients face major
challenges, such as lack of health insurance, complex medical problems, and difficult
socioeconomic situations. Caring for these patients demands special knowledge and sensitivity.
Valleywise Health is committed to giving culturally appropriate, sensitive medical care and
helping its patients live healthier lives. Annually, Valleywise Health has over 27,000 inpatient
admissions and over 450,000 outpatient and ambulatory visits.
Valleywise Health Medical Center is a 515-bed licensed, full-service hospital, which includes a
level one adult and pediatric trauma center. Over 67,000 adults and children are treated annually
in the Adult and Pediatric Emergency Departments. The Arizona Burn Center, Arizona's only
regional burn center and the second largest in the nation, provides world-class care for critically
injured burn patients from across Arizona and the Southwest. The Valleywise Health Arizona
Children's Center features a 31-bed Neonatal Intensive Care Unit that provides critical inpatient
services for babies transported across the Southwest. Specialty care is offered at our
Comprehensive Healthcare Center, a multi-specialty care clinic located at the Valleywise Health
Medical Comprehensive Care campus.
Valleywise Health has 11 Community Health Centers throughout the Valley. The professional
medical staff at all 11 centers are trained and certified in primary care and focus on the treatment
of both adults and children. Many of the Valleywise Health Community Health Centers provide
all health care needs in one location, including primary care, dental care, and pharmacy services.
Desert Vista Behavioral Health Center is a 122-bed licensed hospital that provides behavioral
health care and psychiatric services. Additional behavioral health services are provided on the
Valleywise Health Medical Center campus in a 68-bed licensed facility.
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2.0 SCHEDULE OF EVENTS
The time frame for the procurement under this RFP is as follows:
Notice of Solicitation Issued March 9, 2026
Deadline for Written Questions March 20, 2026, no later than 11:00 AM, Phoenix, AZ time
Proposal Submission Deadline April 14, 2026, no later than 11:00 AM, Phoenix, AZ time
Valleywise Health Proposal Review and Shortlist April 24, 2026
Oral Presentations April 29 - May 6, 2026
Contract Negotiations Finalized May 6-13, 2026
Board of Director's Award TBD
Contract Start Date TBD
Valleywise Health reserves the right to deviate from this schedule.
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3.0 WORK STATEMENT
3.1 SERVICE GOAL
Valleywise Health Technology & Digital Services (TDS) is seeking qualified staffing agencies or
talent management to provide contract labor, direct-hire placement, and contracts to hire or
deliverable based managed services within the TDS Department. Selected vendors will be
expected to deliver staffing solutions that align with Valleywise Health's standards and
operational requirements. Multiple awards may be issued under this RFP.
Our objective is to establish a collaborative, trust-based partnership with vendors capable
of supplying highly skilled professionals at competitive rates across a broad range of IT job
classifications. Vendors will work directly with Valleywise Health hiring managers to ensure
that selected personnel possess the requisite skills and experience to perform effectively.
Staffing solutions must be scalable and adaptable to evolving project demands. Please note
that Valleywise Health does not guarantee a specific volume or type of engagement.
Valleywise Health is also open to reviewing alternative IT talent or workforce
management platforms as part of this proposal.
3.2 STAFFING DETAILS
Staffing Engagement Types:
Contract Labor
Vendors must provide qualified personnel for short-term or project-based
assignments.
Ability to rapidly deploy resources to meet urgent or specialized needs.
Hourly rate reductions may apply based on the length of temporary engagement.
Direct-Hire Placement
Vendors will assist Valleywise Health in identifying and recruiting candidates for
permanent positions.
Direct-hire placements must comply with all Valleywise Health's hiring
policies, eligibility, and compliance requirements.
Vendors must clearly outline their fee structure, terms, and any guarantees
related to candidate placement.
Contract-to-Hire
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Vendors must clearly outline temporary contract periods.
Following the temporary contract period, Valleywise Health reserves the right to
convert contract-to-hire resources to a full-time permanent position without
incurring additional conversion fees.
Rate paid to contract-to-hire resources must be commensurate with market-
based full-time employment rates.
Deliverable Based Managed Services:
Vendor will commit to completing a defined scope of work, set of deliverables or project
outcome by an agreed upon date. Scope of work document will be considered subject to the
terms and conditions of the contract. No additional terms outside of the contract will be
added to the Scope of Work.
Vendor is responsible for resourcing the work needed to meet the commitment (non-time
and materials based).
3.3 EXPERIENCE, QUALIFICATION, AND CERTIFICATION REQUIREMENTS
Vendors must provide personnel with appropriate qualifications, experience, and expertise to
support the scope of IT services outlined in this RFP. The individual or team should demonstrate
capabilities in one or more of the following areas:
IT strategy and governance
Systems administration and infrastructure support
Application development and maintenance and/or training
Cybersecurity and risk management
Cloud services and virtualization
End-user support and service desk operations
Project management and business analysis
Data management and analytics
Medical device engineering/support
A. Core platforms/strategic partners (not inclusive)
ADP
Apex/Tracorp
Bitsight
Cisco
CrowdStrike
SailPoint Identity
Epic
GE Healthcare
Microsoft
Philips
ServiceNow
Stryker
UKG
Workday
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B. Personnel Qualifications
Relevant degrees and certifications (e.g., Epic, ITIL, CompTIA, AWS, Microsoft)
Demonstrated success in similar IT service engagement.
Ability to design, implement, support, and optimize systems
Effective communication skills and stakeholder collaboration
Adaptability and effective problem-solving.
3.4 LIMITING CRITERIA
Agencies must certify the following:
A. Drug testing must be will be performed in accordance with Valleywise Health policy.
B. State and county-level searches for the past seven (7) years. One-time checks prior to
initial placement are sufficient if continuously employed; rechecks are required for
inactive or separated employees.
C. Disclosure of the third-party background screening firm used.
D. Consideration of criminal convictions with regard to job relevance, date of offense,
employment history, nature of offense, accuracy of disclosure, and circumstances of
conviction.
E. Contract labor staff engaged for more than ninety (90) days must complete the Valleywise
Health online New Orientation video. The individual must affirm acknowledgement as
required and execute an Acknowledgement of Confidentiality form.
3.5 TECHNICAL REQUIREMENTS:
The following requirements are mandatory. Failure to address all these requirements may cause
a proposal to be rejected as incomplete. Please respond to each item in this section.
A. Realistic statement of staffing range and capacity.
B. Ability to provide up to three candidates for interview within 2 weeks of request.
C. Types of positions are commonly staffed and any specialized IT expertise.
D. Average response time for filling requests and factors affecting turnaround.
E. Contingency plan for worker replacement if needed.
F. Compliance with all labor laws
G. Contract laborer, contract-to-hire or managed services resources must:
1. Not be an active Valleywise Health employee.
2. Disclose and receive approval if simultaneously engaged with another
organization, prior to the
H. Policies regarding employees who accept Valleywise Health employment.
I. Overtime is defined as hours exceeding 40 per week; preapproval is required.
Weekend/holiday work is regular unless otherwise authorized.
J. Vendor responsibility for bonding, permits, insurance, payroll taxes, and compliance with
all laws.
K. Verification of work eligibility in the U.S. upon request; re-verification upon
Valleywise Health request.
L. Compliance with Valleywise Health safety protocols and conduct standards.
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3.6 BUSINESS PRACTICES:
Proposals must provide details of the following:
A. Recruitment, testing, interviewing, and reference-checking procedures.
B. Policies to ensure effective communication and comprehension by temporary workers.
C. Basic training or orientation provided during onboarding.
D. Process for receiving and processing job orders, including technologies used.
E. Business processes to retain a pool of qualified temporary workers (e.g., pay rates, benefits,
incentives).
F. Procedures and policies for replacing unsatisfactory workers (e.g., no-show, sickness, skills
gap).
G. Ability to provide summary invoices itemized per temporary worker; invoices
within seven (7) business days of the close of your pay period.
H. Capability to provide non-identifiable summary data on placements, assignment
lengths, and wage ranges; specify data you can reasonably track.
I. Procedures for verifying work eligibility (e.g., E-Verify, I-9) and handling non-compliance.
J. Business practices to establish and enhance a successful working
relationship with the Valleywise Health TDS Department.
3.7 VENDOR QUALIFICATIONS:
Proposals must provide details of the following:
A. Recruitment, testing, interviewing, and reference-checking procedures.
B. Policies to ensure effective communication and comprehension by temporary workers.
C. Basic training or orientation provided during onboarding.
D. Process for receiving and processing job orders, including technologies used.
E. Business processes to retain a pool of qualified temporary workers (e.g., pay rates,
benefits, incentives).
F. Procedures and policies for replacing unsatisfactory workers (e.g., no-show, sickness,
skills gap).
G. Ability to provide summary invoices itemized per temporary worker; invoices
within seven (7) business days of the close of your pay period.
H. Capability to provide non-identifiable summary data on placements,
assignment lengths, and wage ranges; specify data you can reasonably track.
I. Procedures for verifying work eligibility (e.g., E-Verify, I-9) and handling non-compliance.
J. Business practices to establish and enhance a successful working
relationship with the Valleywise Health TDS Department.
K. Staffing details for servicing office (positions, tenure, qualifications); names
and contact information for employees specifically assigned to Valleywise
Health.
3.8 STAFFING ROLES:
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