RFP #26-35-IS ELEVATOR SERVICES

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	238290 - Other Building Equipment Contractors
Posted Date:	Apr 6, 2026
Due Date:	Apr 20, 2026
Solicitation No:	600RFP #26-35-IS
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	600RFP #26-35-IS
Project Title:	RFP #26-35-IS ELEVATOR SERVICES
Description:	RFP #26-35-IS ELEVATOR SERVICES
Opening Date:	4/20/2026 5:00 PM
Posted Date:	4/6/2026
Status:	Open
Department:	COUNTY OF CUMBERLAND


Solicitation Number * 600RFP #26-35-IS	Department COUNTY OF CUMBERLAND	Status Reason Open
Opening Date 2026-04-20T17:00:00.0000000	Posted Date * 2026-04-06T13:10:45.0000000Z	Primary Commodity Code Specialized trade construction and maintenance services
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Jessica Hullender
Description RFP #26-35-IS ELEVATOR SERVICES
Description RFP #26-35-IS ELEVATOR SERVICES

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Internal Services Department

4/2/2026

TO:

FROM:

RE:

Prospective Contractors

Jeremy Stefanko, Internal Services Director

Chad Jeffrey, Facilities & Grounds Manager

RFP #26-35-IS Elevator Services

Cumberland County is soliciting proposals for elevator preventative maintenance and DOL required testing. Cumberland

County has 12 buildings with 29 elevators throughout Cumberland County. We are looking for qualified vendors that can

demonstrate they can provide services based on the scale of this demand to include timeliness response times. The

Contractor shall provide all labor, tools, equipment, materials, supplies and transportation and shall perform all elevator

preventative maintenance and DOL required testing in connection with accomplishment of:

Monthly elevator preventative maintenance and assistance with all NC DOL testing on all County Elevators at the following

County facilities:

Agri-Expo: 301 E Mountain Dr – 1 Elevator

Building Maintenance Facility: 420 Mayview St – 1 Elevator

Department of Social Services: 1225 Ramsey St – 4 Elevators

Detention Center: 204 Gillespie St – 4 Elevators

Headquarters Library: 300 Maiden Ln – 1 Elevator

Public Health: 1235 Ramsey St – 3 Elevators

Law Enforcement Center: 131 Dick St – 4 Elevators

Bradford Building: 109 Bradford Ave – 2 Elevators

New Courthouse: 117 Dick St – 6 Elevators

Historic Courthouse: 130 Gillespie St – 1 Elevator

Roxie Building: 1724 Roxie Ave – 1 Elevator

Fayetteville Visitors Bureau: 245 Person St – 1 Elevator

Specifications – See ATTACHMENT B: EQUIPMENT SCHEDULE & MINIMUM SERVICES

Proposals will be received in the Internal Services Department, 426 Mayview St. at any time before 5:00 P.M, as per the

clock located in the Internal Services office, Monday, April 20, 2026. Proposals may also be submitted by email to Jeremy

Stefanko at jstefanko@cumberlandcountync.gov and Chad Jeffrey at cjeffrey@cumberlandcountync.gov. The subject line

MUST read “RFP #26-35-IS Elevator Services”. It is the sole responsibility of the vendor to ensure that the proposal

reaches the destinations listed above by the designated time and hour. If submitting by email, it is recommended that vendors

obtain confirmation that email was received. Proposals received after the specified date and time will be deemed non-

responsive and cannot be considered for award. Important Note: The Execution of Proposal (Attachment A) and all

other required forms must be completed, signed, and submitted with proposals.

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Should additional information be necessary to prepare a proposal, written questions via email relating to such information

may be submitted to Jeremy Stefanko at jstefanko@cumberlandcountync.gov and Chad Jeffrey at

cjeffrey@cumberlandcountync.gov no later than 10:00 A.M., Friday, April 10, 2026. Written questions and responses will

be shared with all prospective vendors. Vendors shall rely only on written material contained in an Addendum to this RFP.

Each vendor submitting a proposal, including its representatives, subcontractors, and suppliers, is prohibited from

having any communication with any employees or members of the board of commissioners of the County except

those employees as designated in this RFP. A vendor who does not comply with this provision may be disqualified

from award of a contract.

This solicitation, all attachments and addenda are incorporated herein by reference to any executed contract resulting from

this request for proposals. By submitting a proposal, the vendor agrees to meet all stated requirements, specifications, and

terms and conditions stated in this solicitation. If a vendor is unclear about a requirement or specification or believes a

change to a requirement would allow for the County to receive a better proposal, the vendor is urged and cautioned to submit

these items in the form of a question during the question-and-answer period.

All addendums and/or corrections will be sent by e-mail to vendors who submit an intent to bid and be posted to the

Cumberland County Vendor Self Service site https://ccmunis.co.cumberland.nc.us/vss/Vendors/VBids/Default.aspx .

!IMPORTANT INFORMATION! CONFIDENTIAL INFORMATION: The proposal must not contain any

information marked as “confidential” or as a “trade secret” or in any other manner as to indicate that it is information

protected by the Trade Secrets Protection Act ( the “Act”) as set out in Article 24 of Chapter 66 of the North Carolina

General Statutes, unless the Vendor has noticed the County Department of its intent to designate any information in the

proposal as such and received permission from the County Department to do so in writing. Vendor’s notice to the County

Department must be in writing and must describe the information for which confidentiality is requested and explain how

the information is a “trade secret” as defined in G.S. § 66-152(3). If the County Department determines the information for

which confidentiality is requested is a “trade secret” covered by the Act, it will notify the Vendor how to mark the

information in the proposal and will identify the measures that County will take to protect the confidentiality of the

information. Vendor’s submission of a proposal after receipt of this notice from the County Department shall be deemed

to be acceptance of the County Department’s statement of how it will maintain confidentiality. If the County Department

determines the information for which confidentiality is requested is not a “trade secret” covered by the Act, it will notify

vendor of that determination. Any proposal marked with any information as “confidential” or as a “trade secret” or in any

other manner as to indicate that it is information protected by the Act in violation of this section shall be regarded as not

responsive to the request for proposals and shall not be considered.

The County reserves the right to reject any and all proposals.

SERVICE SPECIFICATIONS

1. ELEVATOR SERVICES:

The Contractor shall provide all labor, equipment, transportation, and coordination in connection with

accomplishment of monthly preventative maintenance and assistance for all NC DOL testing on all County

elevators.

2. PERSONNEL:

a. Quality of Personnel. All personnel employed by the Contractor in the performance of this service or any

service representative of the Contractor entering Cumberland County Facilities shall conform to all security

regulations which may be in affect during the contract period and shall be subjected to such checks as may be

deemed necessary to assure that no violations occur. No employee will be permitted in Cumberland County

Facilities when such a check reveals that his/her presence would be detrimental to the security of any

Cumberland County Facilities or accomplishment of the work. The Contracting Officer may require the

Contractor to remove any employee for misconduct or security reasons.

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b. Project Manager/Supervisor. The Contractor shall provide a Project Manager/Supervisor who will be

responsible for the competent performance of the work. The Project Manager/Supervisor must have full

authority to act for the Contractor at Cumberland County Facilities. The Project Manager/Supervisor or a

designated representative shall meet with the Facilities and Grounds Manager as designated by the Assistant

County Manager (Contracting Officer) to discuss immediate problem areas. The Project Manager/Supervisor

or a representative shall respond within two (2) hours after notification. The Contractor shall provide a point of

contact (POC), telephone number, fax number and e-mail address to the Contracting Officer representative

(COR) as a means of contact should the need arise.

c. Employee's Identification. Contractor personnel must be recognizable as such while in any Cumberland

County Facilities. This may be accomplished by wearing distinctive clothing bearing the name of the company,

or by the wearing of a clearly readable Identification (ID) badge furnished by the contractor, made of durable

material or plastic, which consists of the Contractor's company name, employee's name, picture. The Contractor

is responsible for acquiring an appropriate number of badges/clothing to meet their need at his/her own expense.

3. LOST AND FOUND PROPERTY. It is the responsibility of the Contractor to ensure that all articles (personal

or monetary) found by the Contractor's employees are turned into the Facilities and Grounds Manager.

4. QUALITY CONTROL/QUALITY ASSURANCE

Quality Control. The Contractor will establish a complete quality control program to ensure the requirements of the

contract are provided as specified. One copy of the Contractor's Quality Control Program shall be provided to the

Contracting Officer at the Pre-Work Conference. An updated copy must be provided to the Contracting Officer on

contract start date and as changes occur. The program will include, but not limited to the following:

◼ An inspection system shall be established covering all the services to be performed under this

contract. It must specify areas to be inspected on both a scheduled and unscheduled basis and the

title of the individual(s) who will do the inspection.

◼ A method for identifying deficiencies in the quality of services performed before the level of

performance becomes unacceptable.

◼ A file of all inspections conducted by the Contractor and the corrective action taken. This

document must be made available to the Contracting Officer representative, the Facilities and

Grounds Manager, during the term of the Service Agreement.

◼ Quality Assurance. The Contracting Officer representative, the Facilities and Grounds Manager,

will monitor the Contractor's performance under this Service Agreement using the quality

assurance procedures specified in Paragraph 4.

◼ Performance Evaluation Meeting. The Contractor representative will meet with the Facilities and

Grounds Manager as needed during the term of the contract. A meeting will be held whenever a

Contract Discrepancy Report (CDR) is issued. A mutual effort will be made to resolve all problems

identified. The Contractor or his designated representative and the Facilities and Grounds Manager

will sign the written minutes of these meetings. Minutes signed by the Contractor or his designated

representative and the Facilities and Grounds Manager will be provided to the Contracting Officer.

The Contracting Officer will resolve CDR differences between the Contractor and the Facilities

and Grounds Manager.

◼ Holidays, exempt as specified. Work shall not be required on the following holidays: New Years

Day, Martin Luther King Birthday, Good Friday, Easter, Memorial Day, Fourth of July, Labor

Day, Veterans Day, Thanksgiving, and Christmas.

◼ Conservation of Utilities. The contractor will be directly responsible for instructing employees in

utilities conversation practices. The Contractor shall be responsible for operating under conditions

that prelude the waste of utilities, which shall be included but shall not necessarily be limited to:

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➢ Lights shall be used in areas where (and at the time when) work is actually being

performed.

➢ Mechanical equipment controls for heating ventilation and air conditioning systems will not

be adjusted by workers.

➢ Water faucets or valves shall be turned off after the required usage has been accomplished.

➢ County telephones will not be for personal reasons or any toll or long-distance calls.

5. HOURS OF SERVICE. The Contractor and/or his/her employees should be present and shall maintain a

consistent presence during agreed time frames between owner (Cumberland County) and Contractor completing

the work.

6. DAMAGE CAUSED BY THE CONTRACTOR. The Contractor on behalf of his/her employees will be held

accountable and liable to the county for any damages to County facilities, fixtures, furnishings, equipment, and

grounds.

7. INTERFERENCE WITH GOVERNMENT OPERATIONS. The Contractor and the Contractor’s employees

shall perform all routine and project work in such a way as not to interfere with regularly scheduled County

operational activities.

8. CIRCUMSTANCES TO BE REPORTED. The Contractor and the Contractor's employees shall report any

circumstance or needed repair of the facility which may affect the performance of the work, and unhealthful or

hazardous conditions, or any delays or interference with the work caused by the employees of the County. The

Contractor shall make such report immediately upon discovery to the Contracting Officer's Representative.

9. FREQUENCE OF SERVICE. The frequency of services to be performed shall be in accordance with the Scope

of Services established in Attachment B.

10. WORK SCHEDULES. The Contractor shall prepare a detailed work schedule for services to be performed in

accordance with the specifications. This schedule shall be submitted to the Facilities and Grounds Manager for

approval prior to the contract start date.

11. ACCIDENT PREVENTION AND SAFETY REQUIREMENTS. In order to provide safety controls for

protection of life and health of employees and other persons, to prevent damage to property, material, supplies and

equipment, and to avoid work interruptions in the performance of this contract:

a. The contractor shall maintain an accurate record of and shall report to the Facilities and Grounds Manager in the

manner and on the forms prescribed by the Facilities and Grounds Manager, exposure data and all accidents,

resulting in death, traumatic injury, occupational disease, or damage to property, materials, supplies, and

equipment incident to work performed under this contract.

b. The Contracting Officer shall notify the contractor of any noncompliance with the foregoing provisions and the

action to be taken by him. The Contractor shall, after receipt of such notice, immediately correct the conditions.

Such notice, when delivered to the Contractor fails or refuses to comply promptly; the Contracting Officer may

issue an order in writing.

c. Compliance with the provisions of this article by all employees of the Contractor shall be the responsibility of

the Contractor.

d. Prior to commencement of work, the Contractor shall meet in conference with representatives of the Contracting

Officer to discuss and develop mutual understanding relative to administration of overall safety program of the

Contractor during the execution of any contract award.

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13. FIRE, SAFETY, AND TRAFFIC REGULATIONS AND VEHICLE REQUIREMENTS. The Contractor and

his personnel shall comply with all fire, safety, and traffic regulations. Failure to comply with these regulations will

be considered the cause of any damage to property or injury to personnel, which may result from the non-complying

act(s) and/or omission(s). The Contractor shall be responsible for instructing his workmen in appropriate safety

measures.

14. KEY CONTROL. The Contractor shall establish a key control system so that keys issued to the Contractor by the

County are not lost or misplaced and are not used by unauthorized persons. The Contractor for any reason shall not

duplicate County furnished keys. Procedures developed to control County furnished keys, to determine authorized

persons, and a list of authorized persons shall be included in the Contractor's Quality Control Program specified in

Paragraph 4. The Contractor shall reimburse the County for replacement of locks or rekeying required as a result of

Contractor losing any key. If a master key is lost or duplicated, the County will replace all locks and keys for that

system and the total cost charged against the Contractor. The Contractor shall notify the Facility Manager orally

within two (2) hours of discovering a key to be lost and provide written confirmation the Contracting Officer within

24 hours after a key is determined to be lost. The Contractor's use of County keys should only be by authorized

persons. The Contractor shall limit entrance to locked areas to personnel whose access has been approved in writing

by the Contracting Officer.

15. In the event that weather or other conditions, for which the Contractor has no control, prevent the Contractor from

completing an item of work, as required by the specifications, the Contractor shall notify the COR of such conditions

as soon as they arise.

16. SPECIFICATIONS: SCOPE OF SERVICES

Please see “Attachment B” for equipment schedule and minimum services.

The specifications included in this package describe the services that the County feels are necessary to meet the performance

requirements of this RFP and shall be considered the minimum standards expected of the proposer. However, the

specifications are not intended to purposefully exclude potential bidders.

If the vendor is unable to meet any of the specifications as outlined therein, vendors are advised to submit questions and

concerns regarding the specifications during the question-and-answer period described above.

If the vendor does not submit questions or concerns regarding the specifications, the County shall assume it is able to fully

comply with these specifications. The County shall be the sole and final judge of compliance with all specifications. The

County further reserves the right to determine the acceptability or unacceptability of any and all alternatives or deviations.

EVALUATION CRITERIA

All proposals will be evaluated initially to determine if they meet the minimum requirements. The proposal must be

complete and be in compliance with all requirements of the RFP. All qualified proposals will be evaluated and award made

based on considering the following criteria to result in an award most advantageous to the County:

1. Qualifications and Experience

2. Response Time

3. Technical Approach

4. Cost/Pricing

20 points

30 points

20 points

30 points

100 points

METHOD OF AWARD

RFP will be awarded based on best overall value method of award.

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This page summarizes the opportunity, including an overview and a preview of the attached documents.

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RFP #26-35-IS ELEVATOR SERVICES

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