RFP-9511 - Information Technology Service Management Solution
| Agency: | County of Allegheny |
|---|---|
| State: | Pennsylvania |
| Type of Government: | State & Local |
| NAICS Category: |
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| Posted Date: | Jun 8, 2026 |
| Due Date: | Jul 8, 2026 |
| Solicitation No: | RFP-9511 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Project Description: Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions over highly customized or operationally complex implementations. Solutions should be straightforward to configure and maintain internally, minimize unnecessary complexity, and support incremental enhancements without vendor dependence.
See Also
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