RFP-9511 - Information Technology Service Management Solution

Agency: County of Allegheny
State: Pennsylvania
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: May 28, 2026
Due Date: Jul 8, 2026
Solicitation No: 9511
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Description

Project: RFP-9511 - Information Technology Service Management Solution
Ref. #: 9511
Type: RFP
Status:
Open
Open Date: May 28th 2026, 9:00 AM EDT
Questions Due Date: Jun 29th 2026, 12:00 PM EDT
Close Date: Jul 8th 2026, 11:30 AM EDT

Project Description: Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions over highly customized or operationally complex implementations. Solutions should be straightforward to configure and maintain internally, minimize unnecessary complexity, and support incremental enhancements without vendor dependence.


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