RFP - IN-HOME OUTREACH TEAM (IHOT) SERVICES

ALLEN R HUNSBERGER DEPARTMENT OF PURCHAS ING AND CONTRACTING BRENDA MILLER
DIRECTOR ASSISTANT DIRECTOR
5560 OVERLAND AVENUE, SUITE 270, S AN DIEGO, CALIFORNIA 92123-1204
Phone (858) 505-6367 Fax (858) 715-6452
REQUEST FOR PROPOSALS (RFP) 13045
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
April 14, 2026
A. KEY INFORMATION
1. The County of San Diego is seeking proposals from firms interested in providing in-home outreach and engagement
services to individuals with Serious Mental Illness (SMI) who are reluctant to seek outpatient mental health services
and to their family members and caretakers. ("Offerors").
2. The contract term is anticipated to be an initial (base) period of one (1) year with four (4) one-year options. The
anticipated contract maximum amount for the five (5) year contract is between $31,056,630 - $34,507,366.
3. The County has posted this solicitation on its official BuyNet website at https://sdbuynet.sandiegocounty.gov/. In order
to see all information related to this RFP, to submit Questions, and to receive notifications of updates, Offerors must
select "Participate in RFx" for this solicitation in BuyNet.
4. The Contracting Officer for this solicitation is Katrina McDonald, Procurement Contracting Officer,
(Katrina.McDonald@sdcounty.ca.gov)
5. Schedule: This timeline is subject to change at any time, at the County's sole discretion. The County will issue an
addendum for changes to the Pre-Proposal Conference date, Questions due date, or Proposal due date.
Event Description Date and Time (San Diego Time)
Pre-Proposal Conference April 16, 2026 at 11:00 a.m.
Questions due April 20, 2026 prior to 5:00 p.m.
Proposals due May 13, 2026 prior to 3:00 p.m.
6. Pre-Proposal Conference. The County will hold a pre-proposal conference by Video/Teleconference using the
Microsoft Teams platform on the Date and Time listed in the Schedule. To participate, join the virtual conference at
https://events.gcc.teams.microsoft.com/event/71002b10-1ca3-46f8-bfaf-1adcc1f7a244@4563af13-c029-41b3-b74c-
965e8eec8f96. The County will provide an overview of the RFP process and may provide a program/technical
overview and other information. Attendance at the pre-proposal conference is encouraged but not mandatory.
7. Questions:
7.1. Offerors should submit all Questions, including requests for clarification related to definition or interpretation
of this RFP, in writing by the Date and Time specified in the Schedule. Questions should be submitted via
BuyNet, by sending a message to the Contracting Officer through the "Discussions" functionality.
7.2. Non-Offerors should direct inquiries regarding this solicitation to the Contracting Officer.
8. Diligence Material: Reserved.
9. Table of Contents:
A. Key Information
B. RFP Instructions and Rules
C. Evaluation Criteria
D. Submittal Items
E. Required Forms
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
F. Statement of Work
G. Payment Schedule
H. Draft Agreement
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
B. RFP INSTRUCTIONS AND RULES
1. INSTRUCTIONS FOR SUBMITTING A PROPOSAL
1.1. It is the Offeror's responsibility to submit a proposal based on the most current RFP, addenda thereto,
responses to Questions, any other information posted on BuyNet, and any diligence material made
available by the County. Offerors are advised to regularly check BuyNet for information. The County has
no obligation to contact Offerors directly with any such RFP-related information.
1.1.1. In order to see all information related to this RFP, to submit Questions, and to receive
notifications of updates, Offerors must select "Participate in RFx" for this solicitation in BuyNet.
1.2. Forms required to be submitted with Offerors response to this RFP are included in this RFP or posted on
the County's web site at https://www.sandiegocounty.gov/content/sdc/purchasing/purchasing-forms.html.
1.2.1. Posted forms may be updated from time to time. Unless otherwise specified, offerors may submit
the version of a form in place as of the date of the posting of this RFP or any later version.
1.3. Offerors are advised to allow for sufficient time to obtain all necessary documents and forms, resolve any
technical difficulties obtaining or completing documents or forms, and, if necessary, obtain documents
and forms by an alternate method. If you are unable to download documents or forms, you may request a
hard copy or technical assistance from Purchasing and Contracting's front desk or contact clerical support
at (858) 505-6367.
1.4. Offeror must submit a complete original proposal in accordance with the format provided in this
solicitation to the County of San Diego, Department of Purchasing and Contracting, through electronic
upload to BuyNet before the Date and Time listed in Schedule.
1.4.1. If Offeror is unable to submit via BuyNet for any reason, Offeror may submit by providing the
Purchasing and Contracting front desk with either (i) electronic files on CD/DVD or, (ii) a printed
proposal. Offeror must prominently mark such submissions with the RFP number on the outside
of the packaging. Please use this method only if unable to submit through BuyNet.
1.4.2. When submitting via BuyNet, Offerors are advised to allow for sufficient time to submit by an
alternate method in the event of technical difficulties.
1.4.3. For proposals submitted electronically through BuyNet, the time on the BuyNet server shall be
considered the official time for the purpose of determining timely submittal.
1.4.4. For proposals submitted at the Purchasing and Contracting front desk, the time stamp at the front
desk shall be considered the official time for the purpose of determining timely submittal.
1.4.5. In the event of multiple submittals of an original proposal by an Offeror, the County will only
consider the most recent submittal submitted before the due date and time. The County will not
review or consider previous submittals, whether submitted at the front desk or through BuyNet.
Offerors are strongly encouraged to submit only one original proposal and to withdraw or replace
any previous submittals in the event they update their proposal. Proposals may be found non-
conforming if the County is unable to determine which proposal is the most recent, timely
submittal.
1.5. A proposal that is untimely or otherwise not submitted in conformance with 1.4 above will not be
considered for award unless: it is received before award is made; the County determines that it is in its best
interest to accept the proposal; and
1.5.1. It is determined by the County that the late receipt was due solely to mishandling by the County,
or
1.5.2. No timely and conforming proposal was submitted.
1.6. Proposals may not be modified after the due date, except for modifications resulting from the Contracting
Officer's request for a revised proposal, Best and Final Offer (BAFO), or an addendum to the proposal.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
1.7. Proposals may be withdrawn by written notice signed by a duly authorized representative of Offeror if
received prior to Notice of Intent to Award. After Notice of Intent to Award, all proposals constitute firm
offers, subject to negotiation, that will remain open and cannot be revoked, withdrawn, or modified for a
period of six (6) months.
1.7.1. All proposals become the property of the County upon submission. An Offeror may request the
return of its proposal upon withdrawal, which return the County may grant or deny in its sole
discretion.
1.8. By submitting a proposal, Offeror agrees to these RFP Instructions and Rules and all other terms of this
RFP.
2. QUESTIONS
2.1. Offerors shall direct requests for explanation regarding the RFP or related documents to the Contracting
Officer in writing as a question ("Question"). Submit Questions by sending a message to the Contracting
Officer through the "Discussions" functionality in BuyNet.
2.2. The County may choose not to respond to Questions received after the date and time stated Schedule.
Offeror is responsible for ensuring that Questions are received by the County.
3. PROPOSAL FORMAT
3.1. Submit electronic proposals as files in .pdf format, except where specified otherwise. For pages other than
signature pages, converted and searchable formats are preferred.
3.2. Proposals shall be formatted to print on 8-1/2" x 11" page size, with no less than 12" margins and eleven
(11) point font and to be suitable for black and white reproduction with no loss of information.
3.3. All proposals shall be signed with a handwritten signature by an authorized officer or employee of the
Offeror.
3.3.1. Electronic or digital signatures will not be accepted.
3.3.2. Pages requiring signatures must be scanned from an original handwritten signature. If Offerors are
unable to submit a .pdf with scanned signatures, Offerors may optionally submit clear pictures of
signature pages containing original handwritten signatures.
4. PROPOSAL ORGANIZATION
4.1. Your proposal must be organized in accordance with the Submittal Items in this RFP.
4.1.1. Content shall be organized to correspond to the applicable exhibit and question or item within each
exhibit.
4.1.2. Offerors shall separate each exhibit into one or more files, clearly named as to the exhibit and
order.
4.1.3. Pages shall be consecutively numbered within each exhibit at the bottom or top margin of each
page.
4.1.4. Cost/Price information:
4.1.4.1. All cost and pricing information must be contained within Cost/Price exhibit and be
inclusive of all proposed compensation. No price data is to be included in the
Program/Technical or other exhibits.
4.2. Confidential/Proprietary information:
4.2.1. The County is a public agency subject to the California Public Records Act, Government Code
7920.000, et seq. Some or all of the documents submitted in response to this RFP may be subject
to disclosure, and the County intends to publish any resulting contracts to its public website.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
4.2.2. It is Offeror's responsibility to identify and separate into a "CONFIDENTIAL/PROPRIETARY"
exhibit and to provide a signed Nondisclosure Indemnification Agreement for:
4.2.2.1. all confidential information that should be protected from disclosure, including PI
(Personal Information), PII (Personally Identifiable Information), or PHI (Protected
Health Information), and
4.2.2.2. any proprietary or other information Offeror determines is exempt from disclosure under
the California Public Records Act and wishes to protect from disclosure.
4.2.3. The "CONFIDENTIAL/PROPRIETARY" exhibit must be clearly labeled with all pages marked
as "CONFIDENTIAL/PROPRIETARY"
4.2.4. Refence material in the "CONFIDENTIAL/PROPRIETARY" exhibit where it is needed to
respond to a Submittal Item (for example "See response 1 contained within the
"CONFIDENTIAL/PROPRIETARY" exhibit" for staff Social Security numbers").
4.2.5. If the County determines that a submission improperly designates information as confidential or
proprietary, the County may, at its sole discretion: (i) deem the information releasable; (ii) declare
the submission non-conforming/non-responsive; (iii) remove such information, or (iv) take any
other appropriate action. (Note: pricing and terms and conditions are generally not considered
confidential under the California Public Records Act).
5. PROPOSAL EVALUATION
5.1. Evaluations shall be based on the criteria contained in the Evaluation Criteria and Submittal Items to
determine the proposals(s) that provide the best value to the County.
5.2. The County shall have the discretion, but not the obligation, to construe any submission as non-conforming
and ineligible for consideration if it does not conform to the requirements of this Request for Proposals.
The County shall also have the discretion to waive any irregularities or deviations from the requirements
of this Request for Proposals in any submission.
5.3. Small-Local Business preference: The County intends to expend federal funds for contract(s) resulting
from this solicitation; therefore, in accordance with 2 CFR 200.319(c), a Small-Local Business
preference will not be applied when evaluating offers and determining contract award. Regardless,
Offerors are encouraged to complete the Small-Local Business Self-Certification form to assist with
County data collection.
5.4. Small-Local Business Subcontractor Utilization: Reserved.
5.5. During evaluation, County may appropriately consider the sustainability and social, human health,
environmental, and economic impact of Offeror's proposed products and approach to providing goods and
services, in accordance with Board Policy B-67. Therefore, Offerors are encouraged to include relevant
information in their proposals.
5.6. During evaluation, the County may appropriately evaluate the cultural competency of Offeror and
Offeror's proposed approach to providing goods and services. Therefore, Offerors are encouraged to
include relevant information in their proposals.
5.7. When evaluating an Offeror's cost or pricing, the County may also consider the effect of the proposal on
the overall total cost to the County.
5.8. In evaluating an Offeror's ability to satisfy the requirements of this RFP and any resulting contract, the
County may also consider any parent, subsidiary, or related legal entity of Offeror, including, without
limitation, a legal entity that Offeror acquired or merged with or will use as a guarantor in providing
services to the County.
5.9. When evaluating Offeror's proposal, County will appropriately consider the proposed purchase,
acquisition, or use of goods, products, and materials produced in the United States in accordance with 2
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
CFR 200.322. Offeror should include information relevant under section 200.322 in its proposal in order
to be considered for such preference during evaluation.
6. EVALUATION AND SELECTION PROCESS
6.1. Proposals received, including any additions, revisions, and clarifications, will be evaluated by a Source
Selection Committee (SSC) appointed by a Source Selection Authority(s) (SSA). The County may
evaluate information known to the County, in addition to the information provided in response to the RFP.
6.2. The County reserves the right to request clarification and/or additional information ("Clarification") from
Offerors. The Contracting Officer will determine the appropriate means of requesting and obtaining
Clarification, which may include telephonic communication, email, letter, presentation, oral interview, or
an addendum or revision to the proposal. The County may invite Offerors to make presentations to, or
participate in interviews with, the County at a date, time, and location determined by the County.
Notwithstanding the foregoing, the County is not obligated to seek Clarification, therefore Offerors are
advised to submit complete and accurate information in their proposals.
6.3. At any point in the evaluation process, the County may determine that a proposal is unacceptable in any
area or that a proposal is no longer in the competitive range, and no longer consider it for award. In such
cases, the Contracting Officer will attempt to notify the Offeror.
6.4. At any point in the evaluation process, the County may hold discussions with one or more Offerors in the
competitive range. Discussions may include requests for revised proposals, Best and Final Offers
(BAFOs), or addenda to the proposal that may contain additional selection factors.
6.5. The SSC may recommend to the SSA that award be made to one or more Offerors. After receipt and
approval of the SSA's decision, the County will post a Notice of Intent to Award (NOI).
6.6. Upon posting of the NOI, the County will enter into contract finalization negotiations with the selected
Offeror(s) and, upon successful completion, award a contract(s).
6.7. The County may rescind or modify the NOI at any time due to unsuccessful negotiations or if the County
otherwise determines that it is in its best interest to do so.
6.8. The County intends to expend federal funds for contract(s) resulting from this solicitation. 2 CFR
200.324 requires that pricing and profit margin be negotiated prior to award if only one conforming
proposal is received. Failure to provide sufficient cost and pricing information for such negotiations may
be cause for the County to terminate negotiations.
6.9. The actual timing and sequence of events resulting from this RFP shall ultimately be determined by the
County, in its sole discretion. The County may, at any time cancel this RFP, reject all proposals, restart
evaluations, modify or replace the membership of the SSC, or correct any deficiencies in the procurement
process or evaluation.
7. DEBRIEF AND REVIEW OF CONTRACT FILES
7.1. After an Offeror has been notified by the Contracting Officer that that Offeror's proposal is no longer
being considered for award, the Offeror may request a debriefing from the Contracting Officer. For
debriefings held prior to contract execution, the Offeror will be limited to a review of the information
pertaining to the County's evaluation of their own proposal, in accordance with Section 9.4 of these RFP
Instructions and Rules. After contract execution, debriefings may include review of other proposals, the
Source Selection Committee Report, and other releasable documents.
8. PROTEST PROCEDURE
8.1. Board Policy A-97 sets forth the procedures for the filing and resolution of protests related to this RFP.
Board Policy A-97 is available from the Clerk of the Board, 1600 Pacific Highway, San Diego, CA 92101,
or on the County's website at https://www.sandiegocounty.gov/content/sdc/cob/ocd.html .
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
8.2. All protests must be filed in accordance with Board Policy A-97, which requires, among other things, that
a protest must be filed timely, be submitted in writing to the Contracting Officer identified in the
solicitation package, and be based on a protestable action and established grounds for protest.
9. COUNTY COMMITMENT
9.1. This RFP does not commit the County to award a contract, nor does it commit the County to pay any of
Offeror's costs incurred in the preparation or submission of the proposal. Further, no reimbursable cost
may be incurred in anticipation of a contract award.
9.2. Neither Offeror nor any of its representatives shall have any claims whatsoever against the County or any
of its respective officials, agents, or employees arising out of or relating to this RFP or these procedures
(other than those arising under a definitive contract with Offeror in accordance with the terms thereof).
9.3. The County reserves the right to separately procure the same or similar goods or services.
9.4. The County may withhold all information regarding this procurement until after negotiations are complete,
including, but not limited to: the number of proposals received; the identity of Offeror(s); the content of
proposals; the County's evaluation and results thereof; and, the identity of the members of the SSC.
Information releasable after the conclusion of negotiations is subject to the disclosure requirements and
withholding exemptions of the California Public Records Act.
9.5. Pursuant to County Charter 703.10 and 916, award of a contract resulting from this RFP may be subject
to the County's requirement to determine that the services can be provided more economically and
efficiently by an independent contractor than by persons employed in the Classified Service
9.6. In the event that an Offeror is involved in a merger, acquisition, or other change in control, the County
reserves the right to award a contract to a resulting entity.
10. DILIGENCE AND DUTY TO INQUIRE
10.1. Should an Offeror find discrepancies in or omissions from, or be in doubt as to the meaning of, the RFP
or related documents, Offeror shall have a duty to submit a Question to the County.
10.2. Offerors are expected to perform reasonable due diligence with regard to this RFP and the work required,
including, but not limited to, information that is publicly or otherwise reasonably available and, if
applicable, information that can be obtained during a site visit (including verification of measurements,
conditions, and other attributes). Neither the selected Offeror(s), nor any Offerors, shall be entitled to any
price adjustment or other relief based upon information that was discovered or should have been
discovered through due diligence.
10.3. The County makes no representation or warranty, express or implied, as to the accuracy or completeness
of any diligence material or other information provided by the County or any of its agents, representatives,
contractors or consultants. Such information may reflect good faith assumptions, estimates, or projections,
which may or may not prove to be correct.
10.4. Offeror should not rely upon oral statements made or explanations given by the County, including any oral
responses to Questions or other inquiries. No prior, current, or post award communication(s) with any
officer, agent, or employee of the County shall affect or modify any terms or requirements of this RFP,
except as explicitly provided for in this RFP.
11. OFFEROR COMMUNICATIONS
11.1. All communications from the Offeror (including its employees, agents, and representatives) to the County
or its officers and employees (including consultants working on or assisting with this procurement), related
to this RFP or the Offeror's proposal, must be directed in writing exclusively to the Contracting Officer,
unless otherwise authorized in writing by the Contracting Officer. Offerors shall not communicate with or
attempt to contact any other County personnel about this solicitation, except as otherwise allowed for in
this RFP or by law. Any improper contact may, at the County's sole discretion, cause the Offeror to be
removed from consideration for contract award.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
11.2. If Offeror issues any public announcement, or otherwise engages in communication that, in the County's
sole determination, compromises the integrity of this RFP process or attempts to restrain competition,
Offeror may be removed from consideration for award.
11.3. Audio and/or video recording of pre-proposal conferences, presentations, discussions, negotiations,
debriefings, or other communications with the County regarding this RFP are prohibited, unless
specifically authorized in writing by the Contracting Officer.
12. SOLICITING EMPLOYEES
12.1. Until contract award, Offerors shall not, directly or indirectly, solicit any employee of the County to leave
the County's employ in order to accept employment with the Offeror, its affiliates, actual or prospective
contractors, or any person acting in concert with the Offeror without prior written approval of the County's
Contracting Officer. This paragraph does not prevent the employment by an Offeror of a County employee
who has initiated contact with the Offeror.
13. PROHIBITED CONTRACTS AND SUBCONTRACTS
13.1. In accordance with Section 67 of the San Diego County Administrative Code, the County shall not contract
with, and shall reject any bid or proposal submitted by the person or entities specified below, unless the
Board of Supervisors finds that special circumstances exist which justify the approval of such contract:
13.1.1. Persons employed by the County or of public agencies for which the Board of Supervisors is the
governing body;
13.1.2. Profit making firms or businesses in which employees described in subsection 13.1.1 serve as
officers, principals, partners or major shareholders;
13.1.3. Persons who, within the immediately preceding twelve (12) months, came within the provisions
of subsection 13.1.1, and who (1) were employed in positions of substantial responsibility in the
area of service to be performed by the contract, or (2) participated in any way in developing the
contract or its service specifications; and
13.1.4. Profit making firms or businesses in which the former employees described in subsection 13.1.3
serve as officers, principals, partners or major shareholders.
13.2. Per Board Policy A-79, a successful Offeror that is a non-profit corporation shall not subcontract any work
under the agreement with a related for-profit subcontractor where an interlocking directorate, management,
or ownership relationship exists, unless specifically authorized by the Board of Supervisors.
13.3. Offeror certifies that if awarded a contract under this RFP, such contract will be in compliance with
Sections 13.1 and 13.2 above. Offeror shall promptly notify the County of any change in circumstance
affecting these provisions.
14. CALIFORNIA REVENUE & TAXATION CODE 18662
14.1. In compliance with California Revenue and Taxation Code 18662, if Offeror is a non-resident of
California (out-of-state invoices) that receives California source income and has not completed Franchise
Tax Board Form 590, there may be a backup withholding on all payments. Fifteen (15) business days prior
to the first payment from the County, new suppliers, or suppliers with expired forms or forms with
incorrect information, must submit new forms to the County (forms are available from the Franchise Tax
Board website listed below).
14.2. Under certain circumstances, Offerors may be eligible for reduced or waived nonresident withholding. If
Offeror has already received a waiver or a reduced withholding response from the State of California and
the response remains valid, Offeror should submit the response to the County in lieu of the forms. Failure
to submit the required forms will result in withholding of payments. Offerors should access the Franchise
Tax Board websites, listed below, for tax forms and relevant information regarding non-resident
withholding, including waivers or reductions. The County will not give Offerors any tax advice. It is
recommended that Offerors speak with their tax advisers and/or the State of California for guidance.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
Franchise Tax Board Websites:
https://www.ftb.ca.gov
https://www.ftb.ca.gov/forms/search/
14.3. If selected for award, the Offeror must submit applicable forms to the Auditor & Controller via fax, at
(858) 694-2060, or mail originals to: County of San Diego, 5530 Overland Avenue, Suite 410, San Diego,
CA 92123. The P.O. Number or Contract Number (if available) and "California Revenue and Taxation
Code 18662" must appear on fax cover sheet and/or the outside of the mailing envelope.
15. W-9 FORM
15.1. If selected for award, the Offeror must complete and submit a W-9 form if a current form is not on file
with the County.
16. PREVAILING WAGE
16.1. Prevailing Wage: Reserved.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 13045)
DEPARTMENT OF BEHAVIORAL HEALTH SERVICES
IN-HOME OUTREACH TEAM (IHOT) SERVICES
C. EVALUATION CRITERIA
Proposal Evaluation Criteria
The evaluation criteria listed below are in descending order of importance by paragraph, not subparagraph, and will be considered
in the evaluation of the Offeror's written and oral proposals accordingly. Proposals should give clear, concise information in
sufficient detail to allow an evaluation based on these criteria.
Mandatory minimum requirements for eligibility are included in the evaluation criteria and submittal items. Failure to satisfy these
mandatory minimum requirements will be considered disqualifying, and the proposal will not be considered for award.
Criteria Key Factors include, but are not limited to:
Mandatory Minimum
* Pass/Fail
Requirements
* Offeror's acceptance of the proposed Exhibit A - Statement of Work (SOW).
* Offeror's approach demonstrates understanding, knowledge, and capability to effectively and
efficiently fulfill the County's requirements, including: Outreach and Engagement for
participants with Serious Mental Illness and reluctant to seek outpatient mental health services,
asses for Laura's Law criteria, initiate interventions that may lead to court-ordered assisted
outpatient treatment for participants that refuse voluntary IHOT services, provide outreach and
engagement for potential CARE court participants, integrate peers and family members into the
Program Approach IHOT team, Program Administration Requirements and Timely Access requirements.
* Offeror's proposed implementation timeline is reasonable and operationally efficient.
* Offeror's proposed facility and hours of operation demonstrate an understanding of the target
population, the ability to deliver program services effectively and efficiently and sustainability
efforts.
* Offeror demonstrates a commitment to meeting the needs of diverse individual populations
within the community, including BIPOC and other disadvantaged or underserved populations.
* Offeror's proposal demonstrates relevant experience and subject matter expertise in program
management and evaluation related to the provision of services outlined in the Statement of
Work.
* Offeror's proposed organizational framework, including the Offeror's management, proposed
staffing, resources, subcontractors, and experience with relevant data systems, support the
achievement of the program's goals, outcomes, and objectives and demonstrates equity and
inclusion efforts.
Organizational
* Offeror's proposal demonstrated community engagement and outreach experience to support the
Capability, Experience
program's goals and deliverables/outcomes.
and Qualifications
* Offeror's staffing model (current and proposed) reflects the linguistic needs of the target
population.
* Offeror's proposed workforce cultural diversity strategies are responsive to the needs of the
program.
* Offeror submitted a Small-Local Business Utilization Plan that demonstrates meaningful impact
through subcontractors and includes either 3% participation by small, local businesses, evidence
of a good faith effort to meet this goal, or a valid exemption
Organizational Stability * Offeror's fiscal stability, contract compliance, litigation, and any risk to the County.
and Risk * Offeror's record of quality performance.
* Offeror's proposed pricing is reasonable to support the program.
Cost
* Offeror's pricing is stable, comprehensive, and predictable and limits pricing risk or variance.
Acceptance of County's
* Overall risk to the County resulting from Offeror's agreement with, or exception to, the Terms
Terms and Conditions and
and Conditions and Insurance.
Insurance
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