RFP - 24 HOUR CALL CENTER SERVICES

ALLEN R HUNSBERGER DEPARTMENT OF PURCHAS ING AND CONTRACTING BRENDA MILLER
DIRECTOR ASSISTANT DIRECTOR
5560 OVERLAND AVENUE, SUITE 270, S AN DIEGO, CALIFORNIA 92123-1204
Phone (858) 505-6367 Fax (858) 715-6452
REQUEST FOR PROPOSALS (RFP) 12809
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
May 12, 2026
A. KEY INFORMATION
1. The County of San Diego is seeking proposals from firms interested in providing 24-Hour Call Center Services
("Offerors").
2. The contract term is anticipated to be an initial (base) period of one (1) year with four (4) one-year options.
3. The County has posted this solicitation on its official BuyNet website at https://sdbuynet.sandiegocounty.gov/. In order
to see all information related to this RFP, to submit Questions, and to receive notifications of updates, Offerors must
select "Participate in RFx" for this solicitation in BuyNet.
4. The Contracting Officer for this solicitation is Fernando Aparicio, Procurement Contracting Specialist,
(Fernando.Aparicio@sdcounty.ca.gov)
5. Schedule: This timeline is subject to change at any time, at the County's sole discretion. The County will issue an
addendum for changes to the Pre-Proposal Conference date, Questions due date, or Proposal due date.
Event Description Date and Time (San Diego Time)
Questions due May 29, 2026 prior to 5:00 p.m. PST
Proposals due June 24, 2026 prior to 3:00 p.m. PST
6. Questions:
6.1. Offerors should submit all Questions, including requests for clarification related to definition or interpretation
of this RFP, in writing by the Date and Time specified in the Schedule. Questions should be submitted via
BuyNet, by sending a message to the Contracting Officer through the "Discussions" functionality.
6.2. Non-Offerors should direct inquiries regarding this solicitation to the Contracting Officer.
7. Table of Contents:
A. Key Information
B. RFP Instructions and Rules
C. Evaluation Criteria
D. Submittal Items
E. Required Forms
F. Statement of Work
G. Payment Schedule
H. Draft Agreement
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
B. RFP INSTRUCTIONS AND RULES
1. INSTRUCTIONS FOR SUBMITTING A PROPOSAL
1.1. It is the Offeror's responsibility to submit a proposal based on the most current RFP, addenda thereto, responses
to Questions, any other information posted on BuyNet, and any diligence material made available by the
County. Offerors are advised to regularly check BuyNet for information. The County has no obligation to
contact Offerors directly with any such RFP-related information.
1.1.1. In order to see all information related to this RFP, to submit Questions, and to receive notifications of
updates, Offerors must select "Participate in RFx" for this solicitation in BuyNet.
1.2. Forms required to be submitted with Offerors response to this RFP are included in this RFP or posted on the
County's web site at https://www.sandiegocounty.gov/content/sdc/purchasing/purchasing-forms.html.
1.2.1. Posted forms may be updated from time to time. Unless otherwise specified, offerors may submit the
version of a form in place as of the date of the posting of this RFP or any later version.
1.3. Offerors are advised to allow for sufficient time to obtain all necessary documents and forms, resolve any
technical difficulties obtaining or completing documents or forms, and, if necessary, obtain documents and
forms by an alternate method. If you are unable to download documents or forms, you may request a hard copy
or technical assistance from Purchasing and Contracting's front desk or contact clerical support at (858) 505-
6367.
1.4. Offeror must submit a complete original proposal in accordance with the format provided in this solicitation to
the County of San Diego, Department of Purchasing and Contracting, through electronic upload to BuyNet
before the Date and Time listed in Schedule.
1.4.1. If Offeror is unable to submit via BuyNet for any reason, Offeror may submit by providing the
Purchasing and Contracting front desk with either (i) electronic files on CD/DVD or, (ii) a printed
proposal. Offeror must prominently mark such submissions with the RFP number on the outside of
the packaging. Please use this method only if unable to submit through BuyNet.
1.4.2. When submitting via BuyNet, Offerors are advised to allow for sufficient time to submit by an
alternate method in the event of technical difficulties.
1.4.3. For proposals submitted electronically through BuyNet, the time on the BuyNet server shall be
considered the official time for the purpose of determining timely submittal.
1.4.4. For proposals submitted at the Purchasing and Contracting front desk, the time stamp at the front desk
shall be considered the official time for the purpose of determining timely submittal.
1.4.5. In the event of multiple submittals of an original proposal by an Offeror, the County will only
consider the most recent submittal submitted before the due date and time. The County will not
review or consider previous submittals, whether submitted at the front desk or through BuyNet.
Offerors are strongly encouraged to submit only one original proposal and to withdraw or replace any
previous submittals in the event they update their proposal. Proposals may be found non-conforming
if the County is unable to determine which proposal is the most recent, timely submittal.
1.5. A proposal that is untimely or otherwise not submitted in conformance with 1.4 above will not be considered
for award unless: it is received before award is made; the County determines that it is in its best interest to
accept the proposal; and
1.5.1. It is determined by the County that the late receipt was due solely to mishandling by the County, or
1.5.2. No timely and conforming proposal was submitted.
1.6. Proposals may not be modified after the due date, except for modifications resulting from the Contracting
Officer's request for a revised proposal, Best and Final Offer (BAFO), or an addendum to the proposal.
1.7. Proposals may be withdrawn by written notice signed by a duly authorized representative of Offeror if received
prior to Notice of Intent to Award. After Notice of Intent to Award, all proposals constitute firm offers, subject
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
to negotiation, that will remain open and cannot be revoked, withdrawn, or modified for a period of six (6)
months.
1.7.1. All proposals become the property of the County upon submission. An Offeror may request the return
of its proposal upon withdrawal, which return the County may grant or deny in its sole discretion.
1.8. By submitting a proposal, Offeror agrees to these RFP Instructions and Rules and all other terms of this RFP.
2. QUESTIONS
2.1. Offerors shall direct requests for explanation regarding the RFP or related documents to the Contracting Officer
in writing as a question ("Question"). Submit Questions by sending a message to the Contracting Officer
through the "Discussions" functionality in BuyNet.
2.2. The County may choose not to respond to Questions received after the date and time stated Schedule. Offeror
is responsible for ensuring that Questions are received by the County.
3. PROPOSAL FORMAT
3.1. Submit electronic proposals as files in .pdf format, except where specified otherwise. For pages other than
signature pages, converted and searchable formats are preferred.
3.2. Proposals shall be formatted to print on 8-1/2" x 11" page size, with no less than 12" margins and eleven (11)
point font and to be suitable for black and white reproduction with no loss of information.
3.3. All proposals shall be signed with a handwritten signature by an authorized officer or employee of the Offeror.
3.3.1. Electronic or digital signatures will not be accepted.
3.3.2. Pages requiring signatures must be scanned from an original handwritten signature. If Offerors are
unable to submit a .pdf with scanned signatures, Offerors may optionally submit clear pictures of
signature pages containing original handwritten signatures.
4. PROPOSAL ORGANIZATION
4.1. Your proposal must be organized in accordance with the Submittal Items in this RFP.
4.1.1. Content shall be organized to correspond to the applicable exhibit and question or item within each
exhibit.
4.1.2. Offerors shall separate each exhibit into one or more files, clearly named as to the exhibit and order.
4.1.3. Pages shall be consecutively numbered within each exhibit at the bottom or top margin of each page.
4.1.4. Cost/Price information:
4.1.4.1. All cost and pricing information must be contained within Cost/Price exhibit and be
inclusive of all proposed compensation. No price data is to be included in the
Program/Technical or other exhibits.
4.2. Confidential/Proprietary information:
4.2.1. The County is a public agency subject to the California Public Records Act, Government Code
7920.000, et seq. Some or all of the documents submitted in response to this RFP may be subject to
disclosure, and the County intends to publish any resulting contracts to its public website.
4.2.2. It is Offeror's responsibility to identify and separate into a "CONFIDENTIAL/PROPRIETARY"
exhibit and to provide a signed Nondisclosure Indemnification Agreement for:
4.2.2.1. all confidential information that should be protected from disclosure, including PI (Personal
Information), PII (Personally Identifiable Information), or PHI (Protected Health
Information), and
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
4.2.2.2. any proprietary or other information Offeror determines is exempt from disclosure under the
California Public Records Act and wishes to protect from disclosure.
4.2.3. The "CONFIDENTIAL/PROPRIETARY" exhibit must be clearly labeled with all pages marked as
"CONFIDENTIAL/PROPRIETARY"
4.2.4. Refence material in the "CONFIDENTIAL/PROPRIETARY" exhibit where it is needed to respond to
a Submittal Item (for example "See response 1 contained within the
"CONFIDENTIAL/PROPRIETARY" exhibit" for staff Social Security numbers").
4.2.5. If the County determines that a submission improperly designates information as confidential or
proprietary, the County may, at its sole discretion: (i) deem the information releasable; (ii) declare the
submission non-conforming/non-responsive; (iii) remove such information, or (iv) take any other
appropriate action. (Note: pricing and terms and conditions are generally not considered confidential
under the California Public Records Act).
5. PROPOSAL EVALUATION
5.1. Evaluations shall be based on the criteria contained in the Evaluation Criteria and Submittal Items to determine
the proposals(s) that provide the best value to the County.
5.2. The County shall have the discretion, but not the obligation, to construe any submission as non-conforming and
ineligible for consideration if it does not conform to the requirements of this Request for Proposals. The County
shall also have the discretion to waive any irregularities or deviations from the requirements of this Request for
Proposals in any submission.
5.3. Small-Local Business preference: The County intends to expend federal funds for contract(s) resulting from
this solicitation; therefore, in accordance with 2 CFR 200.319(c), a Small-Local Business preference will not
be applied when evaluating offers and determining contract award. Regardless, Offerors are encouraged to
complete the Small-Local Business Self-Certification form to assist with County data collection.
5.4. Reserved.
5.5. During evaluation, County may appropriately consider the sustainability and social, human health,
environmental, and economic impact of Offeror's proposed products and approach to providing goods and
services, in accordance with Board Policy B-67. Therefore, Offerors are encouraged to include relevant
information in their proposals.
5.6. During evaluation, the County may appropriately evaluate the cultural competency of Offeror and Offeror's
proposed approach to providing goods and services. Therefore, Offerors are encouraged to include relevant
information in their proposals.
5.7. When evaluating an Offeror's cost or pricing, the County may also consider the effect of the proposal on the
overall total cost to the County.
5.8. In evaluating an Offeror's ability to satisfy the requirements of this RFP and any resulting contract, the County
may also consider any parent, subsidiary, or related legal entity of Offeror, including, without limitation, a legal
entity that Offeror acquired or merged with or will use as a guarantor in providing services to the County.
5.9. When evaluating Offeror's proposal, County will appropriately consider the proposed purchase, acquisition, or
use of goods, products, and materials produced in the United States in accordance with 2 CFR 200.322.
Offeror should include information relevant under section 200.322 in its proposal in order to be considered for
such preference during evaluation.
6. EVALUATION AND SELECTION PROCESS
6.1. Proposals received, including any additions, revisions, and clarifications, will be evaluated by a Source
Selection Committee (SSC) appointed by a Source Selection Authority(s) (SSA). The County may evaluate
information known to the County, in addition to the information provided in response to the RFP.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
6.2. The County reserves the right to request clarification and/or additional information ("Clarification") from
Offerors. The Contracting Officer will determine the appropriate means of requesting and obtaining
Clarification, which may include telephonic communication, email, letter, presentation, oral interview, or an
addendum or revision to the proposal. The County may invite Offerors to make presentations to, or participate
in interviews with, the County at a date, time, and location determined by the County. Notwithstanding the
foregoing, the County is not obligated to seek Clarification, therefore Offerors are advised to submit complete
and accurate information in their proposals.
6.3. At any point in the evaluation process, the County may determine that a proposal is unacceptable in any area
or that a proposal is no longer in the competitive range, and no longer consider it for award. In such cases, the
Contracting Officer will attempt to notify the Offeror.
6.4. At any point in the evaluation process, the County may hold discussions with one or more Offerors in the
competitive range. Discussions may include requests for revised proposals, Best and Final Offers (BAFOs), or
addenda to the proposal that may contain additional selection factors.
6.5. The SSC may recommend to the SSA that award be made to one or more Offerors. After receipt and approval
of the SSA's decision, the County will post a Notice of Intent to Award (NOI).
6.6. Upon posting of the NOI, the County will enter into contract finalization negotiations with the selected
Offeror(s) and, upon successful completion, award a contract(s).
6.7. The County may rescind or modify the NOI at any time due to unsuccessful negotiations or if the County
otherwise determines that it is in its best interest to do so.
6.8. [#include for federal funds, otherwise reserve] The County intends to expend federal funds for contract(s)
resulting from this solicitation. 2 CFR 200.324 requires that pricing and profit margin be negotiated prior to
award if only one conforming proposal is received. Failure to provide sufficient cost and pricing information
for such negotiations may be cause for the County to terminate negotiations.
6.9. The actual timing and sequence of events resulting from this RFP shall ultimately be determined by the County,
in its sole discretion. The County may, at any time cancel this RFP, reject all proposals, restart evaluations,
modify or replace the membership of the SSC, or correct any deficiencies in the procurement process or
evaluation.
7. DEBRIEF AND REVIEW OF CONTRACT FILES
7.1. After an Offeror has been notified by the Contracting Officer that that Offeror's proposal is no longer being
considered for award, the Offeror may request a debriefing from the Contracting Officer. For debriefings held
prior to contract execution, the Offeror will be limited to a review of the information pertaining to the County's
evaluation of their own proposal, in accordance with Section 9.4 of these RFP Instructions and Rules. After
contract execution, debriefings may include review of other proposals, the Source Selection Committee Report,
and other releasable documents.
8. PROTEST PROCEDURE
8.1. Board Policy A-97 sets forth the procedures for the filing and resolution of protests related to this RFP. Board
Policy A-97 is available from the Clerk of the Board, 1600 Pacific Highway, San Diego, CA 92101, or on the
County's website at https://www.sandiegocounty.gov/content/sdc/cob/ocd.html .
8.2. All protests must be filed in accordance with Board Policy A-97, which requires, among other things, that a
protest must be filed timely, be submitted in writing to the Contracting Officer identified in the solicitation
package, and be based on a protestable action and established grounds for protest.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
9. COUNTY COMMITMENT
9.1. This RFP does not commit the County to award a contract, nor does it commit the County to pay any of
Offeror's costs incurred in the preparation or submission of the proposal. Further, no reimbursable cost may be
incurred in anticipation of a contract award.
9.2. Neither Offeror nor any of its representatives shall have any claims whatsoever against the County or any of its
respective officials, agents, or employees arising out of or relating to this RFP or these procedures (other than
those arising under a definitive contract with Offeror in accordance with the terms thereof).
9.3. The County reserves the right to separately procure the same or similar goods or services.
9.4. The County may withhold all information regarding this procurement until after negotiations are complete,
including, but not limited to: the number of proposals received; the identity of Offeror(s); the content of
proposals; the County's evaluation and results thereof; and, the identity of the members of the SSC. Information
releasable after the conclusion of negotiations is subject to the disclosure requirements and withholding
exemptions of the California Public Records Act.
9.5. Pursuant to County Charter 703.10 and 916, award of a contract resulting from this RFP may be subject to
the County's requirement to determine that the services can be provided more economically and efficiently by
an independent contractor than by persons employed in the Classified Service
9.6. In the event that an Offeror is involved in a merger, acquisition, or other change in control, the County reserves
the right to award a contract to a resulting entity.
10. DILIGENCE AND DUTY TO INQUIRE
10.1. Should an Offeror find discrepancies in or omissions from, or be in doubt as to the meaning of, the RFP or
related documents, Offeror shall have a duty to submit a Question to the County.
10.2. Offerors are expected to perform reasonable due diligence with regard to this RFP and the work required,
including, but not limited to, information that is publicly or otherwise reasonably available and, if applicable,
information that can be obtained during a site visit (including verification of measurements, conditions, and
other attributes). Neither the selected Offeror(s), nor any Offerors, shall be entitled to any price adjustment or
other relief based upon information that was discovered or should have been discovered through due diligence.
10.3. The County makes no representation or warranty, express or implied, as to the accuracy or completeness of any
diligence material or other information provided by the County or any of its agents, representatives, contractors
or consultants. Such information may reflect good faith assumptions, estimates, or projections, which may or
may not prove to be correct.
10.4. Offeror should not rely upon oral statements made or explanations given by the County, including any oral
responses to Questions or other inquiries. No prior, current, or post award communication(s) with any officer,
agent, or employee of the County shall affect or modify any terms or requirements of this RFP, except as
explicitly provided for in this RFP.
11. OFFEROR COMMUNICATIONS
11.1. All communications from the Offeror (including its employees, agents, and representatives) to the County or
its officers and employees (including consultants working on or assisting with this procurement), related to this
RFP or the Offeror's proposal, must be directed in writing exclusively to the Contracting Officer, unless
otherwise authorized in writing by the Contracting Officer. Offerors shall not communicate with or attempt to
contact any other County personnel about this solicitation, except as otherwise allowed for in this RFP or by
law. Any improper contact may, at the County's sole discretion, cause the Offeror to be removed from
consideration for contract award.
11.2. If Offeror issues any public announcement, or otherwise engages in communication that, in the County's sole
determination, compromises the integrity of this RFP process or attempts to restrain competition, Offeror may
be removed from consideration for award.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
11.3. Audio and/or video recording of pre-proposal conferences, presentations, discussions, negotiations, debriefings,
or other communications with the County regarding this RFP are prohibited, unless specifically authorized in
writing by the Contracting Officer.
12. SOLICITING EMPLOYEES
12.1. Until contract award, Offerors shall not, directly or indirectly, solicit any employee of the County to leave the
County's employ in order to accept employment with the Offeror, its affiliates, actual or prospective
contractors, or any person acting in concert with the Offeror without prior written approval of the County's
Contracting Officer. This paragraph does not prevent the employment by an Offeror of a County employee who
has initiated contact with the Offeror.
13. PROHIBITED CONTRACTS AND SUBCONTRACTS
13.1. In accordance with Section 67 of the San Diego County Administrative Code, the County shall not contract
with, and shall reject any bid or proposal submitted by the person or entities specified below, unless the Board
of Supervisors finds that special circumstances exist which justify the approval of such contract:
13.1.1. Persons employed by the County or of public agencies for which the Board of Supervisors is the
governing body;
13.1.2. Profit making firms or businesses in which employees described in subsection 13.1.1 serve as
officers, principals, partners or major shareholders;
13.1.3. Persons who, within the immediately preceding twelve (12) months, came within the provisions of
subsection 13.1.1, and who (1) were employed in positions of substantial responsibility in the area of
service to be performed by the contract, or (2) participated in any way in developing the contract or
its service specifications; and
13.1.4. Profit making firms or businesses in which the former employees described in subsection 13.1.3 serve
as officers, principals, partners or major shareholders.
13.2. Per Board Policy A-79, a successful Offeror that is a non-profit corporation shall not subcontract any work
under the agreement with a related for-profit subcontractor where an interlocking directorate, management, or
ownership relationship exists, unless specifically authorized by the Board of Supervisors.
13.3. Offeror certifies that if awarded a contract under this RFP, such contract will be in compliance with Sections
13.1 and 13.2 above. Offeror shall promptly notify the County of any change in circumstance affecting these
provisions.
14. CALIFORNIA REVENUE & TAXATION CODE 18662
14.1. In compliance with California Revenue and Taxation Code 18662, if Offeror is a non-resident of California
(out-of-state invoices) that receives California source income and has not completed Franchise Tax Board Form
590, there may be a backup withholding on all payments. Fifteen (15) business days prior to the first payment
from the County, new suppliers, or suppliers with expired forms or forms with incorrect information, must
submit new forms to the County (forms are available from the Franchise Tax Board website listed below).
14.2. Under certain circumstances, Offerors may be eligible for reduced or waived nonresident withholding. If
Offeror has already received a waiver or a reduced withholding response from the State of California and the
response remains valid, Offeror should submit the response to the County in lieu of the forms. Failure to submit
the required forms will result in withholding of payments. Offerors should access the Franchise Tax Board
websites, listed below, for tax forms and relevant information regarding non-resident withholding, including
waivers or reductions. The County will not give Offerors any tax advice. It is recommended that Offerors speak
with their tax advisers and/or the State of California for guidance.
Franchise Tax Board Websites:
https://www.ftb.ca.gov
https://www.ftb.ca.gov/forms/search/
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
14.3. If selected for award, the Offeror must submit applicable forms to the Auditor & Controller via fax, at (858)
694-2060, or mail originals to: County of San Diego, 5530 Overland Avenue, Suite 410, San Diego, CA 92123.
The P.O. Number or Contract Number (if available) and "California Revenue and Taxation Code 18662"
must appear on fax cover sheet and/or the outside of the mailing envelope.
15. W-9 FORM
15.1. If selected for award, the Offeror must complete and submit a W-9 form if a current form is not on file with the
County.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
C. EVALUATION CRITERIA
Proposal Evaluation Criteria
The evaluation criteria listed below are in descending order of importance by paragraph, not subparagraph, and will be
considered in the evaluation of the Offeror's written and oral proposals accordingly. Proposals should give clear, concise
information in sufficient detail to allow an evaluation based on these criteria.
1. Technical Approach
a. Offeror's approach and method demonstrate knowledge and ability to fulfill the statement of work,
including high-quality customer service.
b. Offeror's approach to provide quality control/quality assurance procedures and required equipment.
c. Data Analytics:
i. Offeror's ability to provide multi-lingual services.
ii. Offeror's ability to implement training programs for escalated customer interactions.
iii. Offeror's ability to provide data related to response times.
2. Organizational Capability, Experience and Qualifications, Stability, and Risk
a. Offeror's proposal demonstrates relevant experience and knowledge in providing the same or similar
services with success as outlined in the Statement of Work (SOW)
b. Offeror's fiscal stability, contract compliance, and record of quality performance.
c. Offeror's capability to allocate sufficient staffing to ensure services are being met.
d. References demonstrate a history of quality performance and achievement of contract objectives and
confirm the Offeror's applicable and recent experience in the areas of expertise.
e. Offeror's proposal demonstrates experience implementing cultural diversity strategies.
f. Offeror's proposal demonstrates experience implementing sustainable practices.
g. Overall risk to the County resulting from any lawsuits/pending litigation.
3. Cost/Price
a. Price reasonableness to support the program.
b. Offeror's pricing provides stable, comprehensive, and predictable pricing that limits pricing risk or
variance to the County.
4. Acceptance of County Terms and Conditions and Insurance
a. Offeror's acceptance or exception(s) to the County Terms and Conditions and Insurance presents risk.
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COUNTY OF SAN DIEGO - REQUEST FOR PROPOSALS (RFP 12809)
PLANNING & DEVELOPMENT DEPARTMENT
24-HOUR CALL CENTER SERVICES
D. SUBMITTAL ITEMS
Proposals should give clear, concise information in sufficient detail and in the order presented below to allow for a
comprehensive evaluation. The County shall have the discretion, but not the obligation, to construe any submission as non-
conforming and ineligible for consideration if it does not conform to the Submittal Requirements described by these
Submittal Items. The County shall also have the discretion to waive any irregularities or variances from these Submittal
Items in any submission and/or seek Clarification.
Although the Submittal Requirements below may be organized by Evaluation Criteria, the headings are only for purposes
of organization and clarity. The County may evaluate the information provided under any section of the Submittal
Requirements for each Evaluation Criterion (e.g., when evaluating the offeror's Technical Approach, the County is not
limited to reviewing the information submitted in response to the Technical Approach section and may, for example, also
rely on information submitted in response to the Offeror's Experience, Qualifications, Capacity, Competency, etc.).
1) EXHIBIT 1 - REQUIRED FORMS
1.1. Submit a completed and signed Offeror's Cover Page (PC600) form
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC600_dpc_Offerors_Cover_Page.pdf
1.2. Submit a completed and signed Representations and Certifications form (PC601)
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC601_dpc_Reps_and_Certs.pdf
1.3. Submit a completed and signed Small-Local Business Self-Certification Form (PC610)
* While the Small-Local Business Preference does not apply to this RFP due to funding source or other
restrictions, all Offerors are encouraged to complete this form to support County data collection.
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC610_dpc_Small_Local_Self_Cert.pdf
1.4. Submit a completed and signed Nondisclosure Indemnification Agreement (PC620) (if applicable).
* Required if submitting Confidential/Proprietary Information (see RFP Instructions and Rules section 4.2)
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC620_dpc_Nondisclosure_Indemnity.pdf
2) EXHIBIT 2 - PROGRAM/TECHNICAL EXHIBIT
2A. Technical Approach:
a. Describe the extent to which the technical approach fulfills the County's Statement of Work
requirements, including the extent to which the Offeror will deliver comprehensive, efficient, timely,
high-quality, reliable, low-risk, secure, and great customer service to meet the needs of the County and its
stakeholders.
b. Describe the extent to which the proposed approach considers the quality control/quality assurance
procedures, security of data, equipment to be used for services, and audit controls.
c. Data Analytics:
i. Provide any applicable information related to multi-lingual services including what languages are
provided and if this is included in Exhibit C.
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