RFP for On - Call Door and Gate Maintenance Service

The scope of work includes, but is not limited to, the following:

Routine and On-Call Services

• Respond to requests for service on an on-call basis, including emergency and non-emergency repairs.
• Troubleshoot, diagnose, and repair pedestrian entry doors, hollow metal doors, storefront doors, wood and fire-rated doors, and ADA-accessible doors.
• Service and maintain overhead doors, roll-up doors, sectional doors, garage doors, sliding gates, swing gates, and security grilles.
• Repair or replace door and gate hardware including hinges, closers, locks, panic bars, handles, thresholds, and weatherstripping.
• Adjust and maintain door and gate operators, tracks, rollers, springs, cables, counterbalance systems, and safety devices.
• Support ADA compliance by ensuring automatic operators, actuators, and sensors function as required.

Preventive Maintenance

• Conduct scheduled preventive maintenance of doors, gates, and operators as requested.
• Lubricate moving parts, adjust alignment, check safety devices, and test balance/tension of overhead doors.
• Perform safety and functionality checks on gate and door operators, including reversing/safety edges, photo eyes, and manual release functions.
• Document and report deficiencies, safety concerns, or code violations.

Emergency Response

• Provide 24/7 emergency response capability.
• Respond within two (2) hours of notification for emergency calls affecting health, safety, or facility operations.
• Provide temporary solutions where immediate permanent repairs are not feasible.
• Safe-Off and Temporary Support Services a) Assist City departments and contractors with safe-off or deactivation of doors and gates to allow for construction, renovation, or maintenance projects.
• Provide temporary closures, barriers, or manual operation as needed in support of City-sponsored events, community programs, or special projects.
• Coordinate reactivation and functional testing once safe-off work is complete.
• Ensure all lockout/tag-out and safety procedures are followed in accordance with OSHA and industry standards.

Additional Services

• Install new doors, gates, operators, and related hardware as directed.
• Provide upgrades such as reinforced security doors, tamper-resistant hardware, and ADA-compliant automatic operators.
• Coordinate with other City contractors (e.g., security/access control integrator) when required.
• Ensure safe work practices and documentation of all activities.