RFP FOR ATM SERVICES

Number

Title

2/6/2025 2:30 PM

2/13/2025 11:00 AM

2/27/2025 2:30 PM

NAJEY MCDUFFIE AT NAJEY.MCDUFFIE@PGWORKS.COM

RFP

Appoinvoices@pgworks.com,
800 W. Montgomery Ave - Attn: Accounting,
Philadelphia , Philadelphia PA 19122 US

VARIOUS,
PHILADELPHIA, PA US

1 The Solicitation – Notice to Proposers

Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before February 27, 2025, 2:30 p.m. Eastern Time, via pgw.procureware.com, for ATM services, as more specifically described herein.

This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.

Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com. Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.

1.1 Schedule of Events

The projectedschedule of events for this Request for Proposals is as follows:

Issue Date of the RFP .................................................................. February 6, 2025

Questions and requests for clarification or information
must be received, via pgw.procureware.com, by 11 a.m. ............ February 13, 2025

Non-Mandatory Telephone Conference, 10:00 a.m. .................... February 20, 2025

Procureware registration deadline ................................................ Not later than 3 business

days before Proposal Submission Due Date

Proposal Submission Due Date - Proposal
must be received, via pgw.procureware.com

as required by Section 3.1.2,

by 2:30 p.m. .................................................................................. February 27, 2025

Notification Date ............................................................................ As soon as possible.

Contract Start Date ....................................................................... As soon as possible

following contract execution

The Non-Mandatory Telephone Conference is scheduled for 10:00 a.m. on February 20, 2025 to answer questions and requests for clarification. Proposers who choose to participate should dial as follows: +1 267-857-3813 Phone conference ID: 368 897 5#

These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.

1.2 Proposal Requirements

Proposals shall be accepted only from respondents (“Proposers”) who have:

1.2.1 Obtained from PGW a complete set of Proposal Documents and any addenda thereto issued by PGW (sometimes referred to as the “RFP”), consisting of the following five (5) sections and four (4) attachments:

Sections:

1 The Solicitation – Notice to Proposers

2 Project Definition and Requirements

3 Instructions to Proposers

4 Proposer Information

5 Proposal Evaluation, Negotiation and Contract Award

Attachments:

A Electronic Invoicing and Payment Requirements

D Disclosure Form

I Demographic Survey

X PGW’s Best and Good Faith Efforts Solicitation for Participation and Commitment Form

1.2.2 Submitted a proposal pursuant to the instructions in this RFP as set forth in Section 3.

In evaluating the proposals, PGW will consider the demonstrated experience and ability of the Proposer to deliver the proposed services, the scope and value of the proposed services, and the financial proposal of each Proposer as described in this RFP.

1.1 Services to be Provided; Scope of Work

The vendor shall provide comprehensive services including site assessment, installation, maintenance, and ongoing support for the ATM machines. The scope of work includes but is not limited to:

1. Site Assessment and Planning
   1. Conduct an on-site evaluation to determine optimal ATM locations for security, visibility, and accessibility.
   2. Ensure compliance with building regulations, American with Disabilities Act (“ADA”) requirements, and other relevant local, state or federal laws.
   3. Coordinate with PGW’s Facilities Management personnel and Security personnel to address safety, operational hours, and workflow.
2. Installation and Setup
   1. Supply and install standalone ATM machines, ensuring compatibility with major banking networks and secure connection to necessary financial services.
   2. Provide all necessary electrical, network, and data connections, ensuring secure and uninterrupted operations.
   3. Configure machines for easy use with multilingual interfaces, if needed.
3. Security and Compliance
   1. Implement necessary security measures including CCTV, anti-skimming devices, and tamper-resistant technology.
   2. Ensure ATMs comply with Payment Card Industry Data Security Standard (“PCI DSS”) and any other applicable regulations.
4. Maintenance and Support
   1. Provide regular maintenance services to ensure the ATMs are fully operational and clean.
   2. Offer 24/7 customer support and on-call technical assistance for any machine malfunctions or security issues.
   3. Conduct routine updates for hardware and software to maintain security and functionality.
5. Cash Management
   1. Manage regular cash replenishment, ensuring consistent availability of funds without excessive downtime.
   2. Implement secure cash handling and transport procedures, working with reputable cash management providers.
6. Reporting and Monitoring
   1. Provide detailed reporting on machine usage, downtimes, and any maintenance incidents.
   2. Monitor ATM performance remotely and address issues proactively to minimize downtime.
7. Employee Benefits
   1. Provide a list of non-fee financial services that would be available to PGW employees upon commencement of the contract.
8. End-of-Contract Removal
   1. At the end of the service agreement, remove ATMs, leaving the area in its original or agreed-upon condition.
   2. Dispose of any proprietary equipment responsibly, ensuring data security.