RFP-2027-DCYF-02-ROADM: Roadmap to Reunification

State of New Hampshire
Department of Health and Human Services
REQUEST FOR PROPOSALS
FOR
Roadmap to Reunification
RFP-2027-DCYF-02-ROADM
RELEASE DATE: June 24, 2026

New Hampshire Department of Health and Human Services
Roadmap to Reunification
TABLE OF CONTENTS
1. PURPOSE AND OVERVIEW 3
2. STATEMENT OF WORK 5
3. SOLICITATION RESPONSE EVALUATION 6
4. SOLICITATION RESPONSE PROCESS 8
5. SOLICITATION RESPONSE SUBMISSION INSTRUCTIONS 9
6. SOLICITATION RESPONSE REQUIREMENTS 10
7. ADDITIONAL TERMS AND REQUIREMENTS 11
8. COMPLIANCE 15
9. APPENDICES TO THIS SOLICITATION 17
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1. PURPOSE AND OVERVIEW
Introduction
The New Hampshire Department of Health and Human Services, Division of Children, Youth
and Families ("Department") is seeking responses to this Request for Proposals ("Solicitation"
or "RFP") from qualified Vendors to provide facilitation services for the Roadmap to
Reunification Process to effectively engage reunification teams with planning for safety,
permanency, and well-being of children and youth who reside in out-of-home care settings for
whom the Department is legally responsible.
The Department anticipates awarding one (1) contract for the services in this Solicitation.
Key Information
The information in the table below is as anticipated by the Department and is subject to
change. Agreements are contingent upon the availability of funds, and/or approval by the
Governor and Executive Council.
Contract Effective Date September 2026
Contract End Date June 30, 2028
Renewal Options The Department may extend contracted services for up to four
(4) additional years.
Funding Source The Department anticipates using Federal funds for the resulting
contract.
Assistance Listing Number 93.556, 93.645, 93.558
Award Name MaryLee Allen Promoting Safe and
Stable Families Program, Stephanie
Tubbs Jones Child Welfare Services
Program, Temporary Assistance to
Needy Families
Match Requirements N/A
Point of Contact Danielle L. Richey, Contract Specialist
Danielle.L.Richey@dhhs.nh.gov
603-271-9099
From the date of release of this Solicitation until an award is made and announced regarding the
selection of a Vendor, all communication with personnel employed by or under contract with the
Department regarding this Solicitation is prohibited unless first approved by the Point of Contact
listed above. Department employees have been directed not to hold conferences and/or
discussions concerning this Solicitation with any potential contractor during the selection process,
unless otherwise authorized by the Point of Contact. Vendors may be disqualified for violating
this restriction on communications.
Interested vendors must read this entire Solicitation and submit the required documents
in the specified manner. Vendors are responsible for reviewing the most updated
information related to this Solicitation before submitting responses.
Procurement Timetable
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Roadmap to Reunification
All times are according to Eastern Time. The Department reserves the right to modify
these dates and times at its sole discretion.
Item Action Date
1. S olicitation Released 6/24/2026
Letter of Intent Submission Deadline
2. 6/30/2026
(optional)
7/1/2026
3. V endor Questions Submission Deadline
12:00 PM - Noon
Department Response to Questions
4. 7/15/2026
Published
7/22/2026
5. V endor Solicitation Response Due Date
12:00 PM - Noon
Background
1.4.1. New Hampshire Department of Health and Human Services, Division for
Children, Youth and Families
The New Hampshire Department of Health and Human Services (Department) is
responsible for promoting the health, safety, and well-being of the citizens of New
Hampshire. To achieve that goal, the Department provides services for children,
families, individuals, and seniors in areas such as mental health, developmental
disabilities, substance abuse, and public health. The Department does this work through
partnerships with families, community groups, providers, other state and local entities,
and New Hampshire citizens.
The Department's Division for Children, Youth and Families (DCYF) provides and
manages services that strengthen families, keep children safe, and help families thrive.
Through its responsibilities in both Child Protection and Juvenile Justice, DCYF works
to support children, youth and families together in their own homes and communities
whenever possible. To achieve this, DCYF partners closely with families, the provider
community, and other Department divisions.
1.4.2. Objective
The Roadmap to Reunification program engages parent/caregivers, age-appropriate
children/youth, and any welcoming supportive people identified by the family in a
solution-focused process together with DCYF and service providers to engage families
in decision-making immediately following the removal of their children from the home.
The Roadmap to Reunification process continuously assesses family needs and
provides necessary support towards achieving permanency for the family. This process
provides families with the opportunity to be empowered in the decision-making process
immediately following the removal of their children.
Roadmap to Reunification immediately engages families and caregivers with the goal of
shortening the amount of time children remain in out-of-home care.
1.4.3. Covered Populations
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Families who have children or youth residing in out-of-home placement with relatives or
in foster care.
2. STATEMENT OF WORK
Scope of Services - See Appendix A - Scope of Services.
Mandatory Questions
2.2.1. In response to this Solicitation, Vendor(s) must respond to the Mandatory
Questions below, utilizing Appendix E Technical Responses to Mandatory
Questions.
Q1 - Ability- Describe your organization's ability to provide the entire Scope of Services
and meet all requirements in this Solicitation.
Q2 - Experience/Knowledge - Describe your organization's experience and
knowledge regarding the following:
a. Providing and facilitating services and activities for the population served.
b. Working and consulting with Child Protective Service Workers (CPSWs) and
Juvenile Probation and Parole Officers (JPPOs).
c. Child development services.
d. Conducting effective conflict resolution
e. Facilitation of wraparound team meetings
Q3 - Capacity - Describe your organization's capacity to perform the entire scope of
work outlined in this Solicitation. Provide your organization's staffing plan within
Appendix F - Program Staff List, including:
a. An organizational chart including the number of full-time equivalent (FTE) staff.
b. Description of qualifications, curriculum vitae/resumes, and/or credentials for key
personnel.
c. Any specialized staff training completed relevant to providing services in this
Solicitation.
Finance
2.3.1. Payment for services will be made on a monthly basis based on the approved
budgets, which will be included in the resulting contract(s). Selected Vendor(s)
will be required to submit budgets for Department approval upon notification of
award.
2.3.2. The selected Vendor must complete and submit monthly invoices using a form
satisfactory to the Department to initiate and request payment in accordance
with the terms of the resulting contract.
Remainder of this page intentionally left blank.
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3. SOLICITATION RESPONSE EVALUATION
The Department will evaluate responses from Vendors based upon the criteria and
standards contained in this Solicitation and by applying the points as set forth below,
which will be used to determine the overall highest scoring Vendor(s). Vendors are
advised that this is not a low-cost award.
TECHNICAL RESPONSE POSSIBLE SCORE
Q1: Ability 250 Points
Q2: Experience/Knowledge 300 Points
Q3: Capacity 150 Points
Technical Response - Total Possible Score 700 Points
COST PROPOSAL
POSSIBLE SCORE
(see Scoring of Cost Proposals below)
Vendor Cost 250 Points
Vendor Budget Narrative Evaluation 50 Points
Cost Proposal - Total Possible Score 300 Points
MAXIMUM POSSIBLE SCORE 1000 Points
Preliminary Scoring of Technical Responses
3.2.1. The Department will establish an evaluation team. The evaluation team will
review the Technical Proposal and provide a preliminary score. Should a
Vendor fail to achieve a minimum of 400 points during the preliminary scoring,
it will receive no further consideration from the evaluation team and the Vendor's
Cost Proposal will remain unopened.
Scoring of Technical Proposals
3.3.1. Vendor Technical Responses will be scored based on the following criteria:
Question 1 0-83 Points 84-167 Points 167-250 Points
Vendor does not demonstrate Vendor somewhat Vendor mostly or fully
ability to perform scope of demonstrates ability to demonstrates ability to
services/meet Solicitation perform scope of perform scope of
requirements. services/meet Solicitation services/meet Solicitation
requirements. requirements.
Question 2 0-100 Points 101-200 Points 201-300 Points
Vendor does not demonstrate Vendor somewhat Vendor mostly or fully
experience/knowledge demonstrates experience/ demonstrates experience/
necessary to perform scope knowledge necessary to knowledge necessary to
of services/meet Solicitation perform scope of perform scope of
requirements. services/meet Solicitation services/meet Solicitation
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requirements. requirements.
Question 3 0-50 Points 51-100 Points 101-150 Points
Vendor staffing plan does not Vendor staffing plan does not Vendor staffing plan mostly
demonstrate capacity to demonstrate capacity to or fully demonstrates
perform scope of services/ perform scope of services/ capacity to perform scope of
meet Solicitation meet Solicitation services/ meet Solicitation
requirements. requirements. requirements.
Scoring of Cost Proposals
3.4.1. Vendor Budget Narrative Evaluation: Vendors must complete Appendix G, Cost
Sheet, including a budget narrative explaining the specific line-item costs
included in Appendix G, Cost Sheet and their direct relationship to meeting the
objectives of this RFP. The Cost Sheet with Narrative will be scored based on
the following criteria.
0-16 Points 17-32 Points 33-50 Points
Relationship of costs
Relationship of costs relative
relative to the proposed Relationship of costs relative to
to the proposed services is
services is not understood. the proposed services is
mostly or fully understood.
Costs do not directly align somewhat understood. Costs
Costs mostly or fully align
with objectives, somewhat align with objectives
directly with objectives and
requirements, and/or and proposed services of the
proposed services of the
proposed services of the RFP.
RFP.
RFP.
3.4.2. Vendor Total Cost: The following formula will be used to assign points for
Vendor Proposed Cost:
Vendor's Cost Score = (Lowest Total Proposed Cost / Vendor's Total
Proposed Cost) x Maximum Number of Points for Vendor Cost.
*Example:
* Vendor A proposes $100,000
* Vendor B proposes $200,000
* Maximum Number of Points for Vendor Cost = 250 points.
Vendor B Cost Score:
($100,000/$200,000) x 250 = 125 Points
For the purpose of this formula, the lowest proposed cost is defined as the
lowest total cost proposed in Appendix G, Cost Sheet, by a Vendor that has not
been disqualified and received the minimum allowable points during preliminary
scoring of technical responses as specified above. Fractions of points will be
rounded up to the nearest whole number of points.
Rights of the Department in Evaluating Solicitation Responses
3.5.1. The Department reserves the right, at its sole discretion, to:
3.5.1.1. Consider information provided in the Vendor's Transmittal Letter in
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evaluating solicitation responses;
3.5.1.2. Make independent investigations in evaluating Solicitation
responses;
3.5.1.3. Request additional information to clarify elements of a proposal;
3.5.1.4. Waive minor or immaterial deviations from the Solicitation and
contract requirements, if determined to be in the best interest of the
State;
3.5.1.5. Omit any planned evaluation step if, in the Department's view, the
step is not needed;
3.5.1.6. Reject any and all Solicitation responses in whole or in part at any
time; and
3.5.1.7. Open contract discussions with the second highest scoring vendor
and so on, if the Department is unable to reach an agreement on
contract terms with the highest scoring vendor(s).
4. SOLICITATION RESPONSE PROCESS
Letter of Intent
4.1.1. A Letter of Intent to submit a response to this Solicitation is optional.
4.1.2. Receipt of the Letter of Intent by Department will be required to receive
electronic notification of any addenda published to amend this Solicitation.
4.1.3. The Letter of Intent must be transmitted by email to the Contract Specialist
identified in Subsection 1.2., and include the name, telephone number, mailing
address and email address of the Vendor's designated contact as specified in
Appendix D, Transmittal Letter and Vendor Information. Notwithstanding the
Letter of Intent, Vendors remain responsible for reviewing the most
updated information related to this Solicitation before submitting a
response.
Solicitation Amendment
4.2.1. The Department reserves the right to amend this Solicitation by publishing any
addenda, as it deems appropriate, on the Department's website
(https://www.dhhs.nh.gov/doing-business-dhhs/contracts-procurement-
opportunities) prior to the Submission Deadline on its own initiative or in
response to issues raised through Vendor Questions submitted by the date
specified in Subsection 1.3, Procurement Timetable. In the event that an
addendum is published, the Department, at its sole discretion, may extend the
Submission Deadline.
Questions and Answers
4.3.1. Vendors' Questions
4.3.1.1. All questions about this Solicitation including, but not limited to,
requests for clarification, additional information or any changes to the
Solicitation must be submitted to the Contract Specialist identified in
Subsection 1.2. via email only using the Solicitation Question
Submission Form available here. Vendors must cite the specific page
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number, section, and document to which the question pertains. The
Department assumes no liability for ensuring accurate and complete
email transmissions.
4.3.1.2. The Department reserves the right to not accept questions submitted
with incomplete information or without using the Solicitation Question
Submission Form. The Department may consolidate or paraphrase
questions for efficiency and clarity. Questions that are not understood
or statements that are not questions will not receive a response.
4.3.1.3. Questions must be received by the Department using the Solicitation
Question Submission Form by the Vendor Questions Submission
Deadline specified in Subsection 1.3, Procurement Timetable.
4.3.2. Department Responses
4.3.2.1. The Department intends to issue responses to properly submitted
questions by the date specified in Subsection 1.3, Procurement
Timetable. This date may be subject to change at the Department's
discretion. All oral answers given are non-binding. Written answers to
questions received will be posted on the Department's website
(https://www.dhhs.nh.gov/doing-business-dhhs/contracts-
procurement-opportunities). This date may be subject to change at
the Department's discretion.
4.3.3. Exceptions
4.3.3.1. The Department will require the successful Vendor to execute a
contract using the Form P-37, General Provisions and Standard
Exhibits, which are attached as Appendix B. To the extent that a
Vendor believes that exceptions to Appendix B will be necessary for
the Vendor to enter into a contract, the Vendor must request those
exceptions by the Vendor Questions Submission Deadline in
Subsection 1.3. Vendors may not request exceptions to the Scope of
Services or any other sections of this Solicitation.
4.3.3.2. The Department will review requested exceptions and accept, reject
or note that it is open to negotiation of the proposed exception at its
sole discretion in its response to Vendor questions.
4.3.3.3. Any exceptions to the standard form contract and exhibits that are not
raised by a Vendor by the Vendor Questions Submission Deadline
may not be considered. In no event is a Vendor to submit its own
standard contract terms and conditions as a replacement for the
Department's terms in response to this Solicitation.
5. SOLICITATION RESPONSE SUBMISSION INSTRUCTIONS
Responses to this Solicitation must be submitted electronically via email to
rfx@dhhs.nh.gov AND to the Contract Specialist at the email address specified in
Subsection 1.2.
5.1.1. The subject line must include the following information:
RFP-2027-DCYF-02-ROADM (email xx of xx).
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The maximum size of file attachments per email is 25 MB. Submissions with file
attachments exceeding 25 MB must be sent via multiple emails.
The Department must receive submissions by the time and date specified in the
Procurement Timetable in Section 1.3 and in the manner specified or it may be rejected
as non-compliant, unless waived by the Department as a non-material deviation.
The Department will conduct an initial screening step to verify Vendor compliance with
the requirements of this Solicitation. The Department may offer a limited opportunity for
a Vendor to cure immaterial deviations from the Solicitation Response requirements if it
is deemed to be in the best interest of the Department.
Late submissions not accepted will remain unopened. Disqualified submissions will be
discarded. Submission of Solicitation responses shall be at the Vendor's expense.
6. SOLICITATION RESPONSE REQUIREMENTS
Acceptable Solicitation responses must offer all services identified in Appendix A -
Statement of Work, unless an allowance for partial scope is specifically described in
Section 2.
Vendors must submit a separate electronic document for the Technical Response and
a separate electronic document for the Cost Proposal.
Technical Response Contents
Each Technical Response must contain the following, in the order described in this
section:
6.3.1. Appendix C - Culturally and Linguistically Appropriate Services (CLAS)
Requirements
6.3.2. Appendix D - Transmittal Letter and Vendor Information, including:
6.3.2.1. Vendor Code Number - Prior to executing any resulting
contract(s), the selected Vendor(s) will be required to provide a
vendor code number issued by the State of New Hampshire
Department of Administrative Services upon registering as an
authorized vendor with the State. Vendors are strongly
encouraged to provide a vendor code number in the Appendix D
if available. More information can be found at:
https://das.nh.gov/purchasing/vendorresources.aspx
6.3.3. Appendix E - Technical Responses to Mandatory Questions
6.3.4. Appendix F - Program Staff List
6.3.5. Resumes - Vendors must provide resumes for key personnel primarily
responsible for meeting the terms and conditions of any agreement resulting
from this Solicitation. Vendors must redact all personal information from
resumes.
Cost Proposal Contents
6.4.1. Appendix G, Cost Sheet - Vendors must complete an Appendix G, Cost
Sheet, including the Budget Narrative column; and a Salary and Wages Details
tab, with proposed costs for each State Fiscal Year (July 1 through June 30).
6.4.2. If applicable, copy of your organization's Federally Negotiated Indirect Cost
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