(RFP) Customer Service Solution Consulting Services

The purpose of
this solicitation for Customer Service Solution Consulting Services (this
"Solicitation") is to evaluate and select a vendor to provide a
comprehensive assessment of JEA’s existing Oracle Utilities Customer Care &
Billing (CC&B) system and related business processes. This engagement is to
evaluate and compare three potential strategic paths to determine the most
value for our customers (JEA’s understanding is that functionally, C2M and CCS
have similar functionality.)  as described in this Solicitation (the
"Work") and to determine the best method for JEA to procure the Work
with regards to pricing, quality, design, and workmanship.

USE THIS
LINK TO ACCES THE SOLICITATION VIA ZYCUS:

https://zsn.zycus.com/guest/genericRegister/JEA074/iSource/1040510/

Solicitation Due Date: April 28,2026