(RFP) Customer Service Solution Consulting Services
| Agency: | JEA |
|---|---|
| State: | Florida |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Apr 14, 2026 |
| Due Date: | Apr 28, 2026 |
| Solicitation No: | 1412146046 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
The purpose of
this solicitation for Customer Service Solution Consulting Services (this
"Solicitation") is to evaluate and select a vendor to provide a
comprehensive assessment of JEA’s existing Oracle Utilities Customer Care &
Billing (CC&B) system and related business processes. This engagement is to
evaluate and compare three potential strategic paths to determine the most
value for our customers (JEA’s understanding is that functionally, C2M and CCS
have similar functionality.) as described in this Solicitation (the
"Work") and to determine the best method for JEA to procure the Work
with regards to pricing, quality, design, and workmanship.
USE THIS
LINK TO ACCES THE SOLICITATION VIA ZYCUS:
https://zsn.zycus.com/guest/genericRegister/JEA074/iSource/1040510/
Solicitation Due Date: April 28,2026
See Also
Description: MY TURN SERVICE SUPPORT, ONE TIME PURCHASE Department: Purchasing Buyer: Jonathan Washington
Palm Beach County
Due by 1/06/2030
Description: RECORDS MANAGMENT SOFTWARE (RMS) Department: Purchasing Buyer: Bridget Williams Solicitation Number: RPQ-680-25-049/JC-5
Palm Beach County
Due by 8/28/2030
Main Agency City of Ocala Status Active Fiscal Year 2026 Primary Contact Eileen
City of Ocala
Due by 10/30/2026
Description: RECORDS MANAGMENT SOFTWARE (RMS) Department: Facilities Dev & Ops Buyer: Shethal Sinanan
Palm Beach County
Due by 7/06/2030