(RFP) Customer Service Solution Consulting Services

Agency: JEA
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541618 - Other Management Consulting Services
Posted Date: Apr 14, 2026
Due Date: Apr 28, 2026
Solicitation No: 1412146046
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1412146046 (RFP) Customer Service Solution Consulting Services

The purpose of
this solicitation for Customer Service Solution Consulting Services (this
"Solicitation") is to evaluate and select a vendor to provide a
comprehensive assessment of JEA’s existing Oracle Utilities Customer Care &
Billing (CC&B) system and related business processes. This engagement is to
evaluate and compare three potential strategic paths to determine the most
value for our customers (JEA’s understanding is that functionally, C2M and CCS
have similar functionality.)  as described in this Solicitation (the
"Work") and to determine the best method for JEA to procure the Work
with regards to pricing, quality, design, and workmanship.

USE THIS
LINK TO ACCES THE SOLICITATION VIA ZYCUS:




https://zsn.zycus.com/guest/genericRegister/JEA074/iSource/1040510/




Solicitation Due Date: April 28,2026










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