628-RFP Cloud Voice Services

The Alberta Energy Regulator (AER) is seeking a qualified telecommunications provider to deliver and support Microsoft Teams Direct Routing voice services, including SIP trunking, DID services, number porting, E911 services, and managed SBC connectivity.

The proposed solution must integrate with AER's existing Microsoft Teams environment and provide a highly available, secure, and scalable voice platform capable of supporting approximately 1,994 users. AER is seeking a fully managed implementation, end-to-end Teams voice solution. This includes all configuration, deployment, integration, testing, ongoing operations, and support across Microsoft Teams tenant configuration, SBCs, SIP, PSTN, numbering, porting, emergency calling, failover, and troubleshooting.

AER intends to select a vendor capable of providing solution, full implementation services, and ongoing support. Respondents are expected to review the RFP in its entirety, clearly articulate how their proposed solution meets the stated objectives, reference applicable section numbers in their responses, and ensure their submissions are complete and consistent across both technical and commercial (pricing) components.

All responses to this RFP will only be accepted through Workday using the link found on APC.

Respondents will submit the Technical & Commercial (pricing) proposals separately through Workday using the link found on APC. Please refer to Section 5 for additional details on format and submission.

Proposals must be received no later than the RFP closing date and time. The Signature and Waiver form in the RFP shall be completed, signed by an authorized representative of the respondent, and included in the proposal.

No commercial (pricing) information shall be included in the technical information, and vice versa.

All requests for clarification and questions regarding this RFP must be submitted using the Workday Message Center. The AER will ONLY respond to questions submitted via Workday. All questions or clarifications must be specific to this RFP, and must include references to a specific section or schedule and item number. Please refer to Section 3.4 of the RFP document.