RFP 2509AB UC San Diego Telecom Management System

Agency:	University of California
State:	California
Type of Government:	State & Local
NAICS Category:	541330 - Engineering Services 541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services
Posted Date:	Nov 21, 2025
Due Date:	Dec 5, 2025
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Request for Proposal 2509AB

Telecom Management System

University of California San Diego

1. Purpose of the RFP

The purpose of this Request for Proposal (“RFP”) is to invite qualified bidders to prepare and submit proposals to

provide Implementation of a Telecom Management System, including work orders and billing, to replace home-

grown and legacy applications at the University of California San Diego (“UCSD” or “UC San Diego” or “University”),

in accordance with the requirements set forth in this RFP.

2. Background

The University of California San Diego currently relies on a combination of home-grown and legacy applications to

manage telecommunications services, including work order processing and billing. These systems have become

increasingly difficult to maintain and lack the flexibility and scalability required to support the University's evolving

operational needs. To address these challenges, UC San Diego is seeking to implement a modern Telecom

Management System that will streamline operations, improve service delivery, and enhance overall efficiency. This

RFP invites qualified vendors to submit proposals for the implementation of a comprehensive solution that meets

the functional and technical requirements outlined herein.

3. Minimum Requirements

• Bidder must have extensive and proven experience in the field of Telecom Management Systems.

• Bidder must possess all trade, professional, or business licenses as may be required to complete the work and

meet the requirements specified by this RFP.

• Bidder must be able to demonstrate the capability of providing the required products/services by possessing

adequate available resources, including personnel, facilities, systems, organization structure, operation

controls, quality control and other related factors.

• Bidder must demonstrate successful experience in providing the products and services specified in this RFP as

a primary supplier. Bidders are expected to provide customer contact information for their five largest clients

for projects of similar size/scope.

• If selected as an apparent awardee, Bidder must provide audited financial statements for the past three fiscal

years (or equivalent data) to establish the bidder’s financial capability to complete this project.

4. RFP Timeline, Contract Term and Point of Contact

Anticipated Schedule of Events

Milestone

RFP Published

Supplier Q&A Period

Final Q&A Responses Posted

Proposal Submission Deadline

Proposal Evaluation Period

Supplier Interviews (if needed)

Supplier Interviews (continued)

Final Evaluation, reference checks/D&B check & Selection

Date

Friday, October 24

October 27 – November 5

Wednesday, November 12

Friday, November 21 4:00 PM PT

November 25 – Dec 5

December 15–19

January 12 - 16

Week of January 19

Milestone

Target Contract Award

Request for Proposal 2509AB

Telecom Management System

University of California San Diego

Date

Week of January 26

The University reserves the right to modify the above schedule of events and make changes to other provisions in

this RFP. It is the Bidder’s responsibility to read the entire document and any addendums and to comply with all

requirements listed herein.

Contract Term

The anticipated term of any agreement issued as a result of this RFP will be for an initial period of three (3) years.

The University may, at its option, exercise two (2) additional one-year extensions for a total of seven (7) years on

the same terms and conditions.

Exhibits

In addition to this document, the following exhibits contain the requirements along with terms and conditions for

this RFP:

• Required Supplier Information

• UC Terms and Conditions of Purchase

• Appendix DS

• Attachment A – TMS RTM

• Attachment B – TMS Statement of Work (SOW)

• Attachment C – Cost Bid Form

• Attachment D – Sustainability and Corporate Social Responsibility

Any contract awarded pursuant to this RFP will be in writing and incorporate the RFP requirements and

specifications, as well the contents of the Supplier’s Proposal as accepted by the University.

Single Point of Contact

The University RFP Administrator is the sole point of contact regarding all procurement and contractual matters

relating to the requirements described in this RFP; and is the only office authorized to change, modify, clarify, etc.,

the specifications, terms and conditions of this RFP and any agreement(s) awarded as a result of this RFP. All

questions and requests for clarification concerning this RFP should be entered into the CalUsource Discussion

Forum by the question’s deadline indicated in the Schedule of Events.

Andrew Bunker

Sr. Commodity Manager - Technology

Integrated Procure-to-Pay Solutions I Strategic Sourcing

University of California San Diego

Abunker@ucsd.edu

5. Technical Specifications

Please see Attachment A – TMS RTM and Attachment B – TMS SOW

6. Evaluation Criteria

Evaluation and Award: Best Value Methodology

Responsive Proposals will be evaluated using a Best Value method. Best Value means the most advantageous

balance of system capability, technical solution, experience with high-performance computing, and services and

support, as defined by the University. University evaluators will determine the Proposal’s value by scoring the

Request for Proposal 2509AB

Telecom Management System

University of California San Diego

Proposals based on a uniform set of weighted evaluation criteria. Each Proposal’s Best Value Score will be the

average of all evaluators’ total scores awarded for the Proposal. The Proposal with the Best Value Score will be

considered the most responsive proposal.

All other responsive Proposals will receive a proportion of the Maximum Possible Price Score equal to the quotient

of the lowest Proposal’s cost divided by that Proposal’s cost. Each Proposal’s Price Score will be added to that

Proposal’s Quality Point Score to get that Proposal’s Total Score. The Proposal with the highest Total Score will be

considered the “Best Value.” The Proposal with the next highest Total Score will be considered the second Best

Value, and so on. The University will then determine if the Bidder submitting the Best Value Proposal is

responsible. The apparent RFP winner will be the responsible Bidder submitting the Best Value Proposal.

Example:

Sample Price/Cost Normalization

Total Price/Cost Points Available - 500

Bidder #1: Low bidder at $50,000 receives maximum points

500

Bidder #2: Next lowest bidder at $55,000 receives 90.9% of max points

455

Bidder #3: Highest bidder at $60,000 receives 83.3% of max points

417

Above points are added to the other criteria point totals to come up with the total points. Bidder with the highest

overall total points is considered the lowest responsible bidder with best value in terms of price/cost, quality,

service, and performance that meet the University’s requirements.

Right to Cancel/Modify

The University reserves the right to change any aspect of, terminate, or delay this RFP, the RFP process and/or the

program outlined within this RFP at any time. Notice shall be provided in a timely manner thereafter. The

University may award the contract without further discussion or may enter into negotiations with the apparent

RFP winner. Should the apparent RFP winner fail to accept the award, the University may determine that that

Bidder has abandoned its Proposal. The University may then enter into negotiations with the responsible Bidder

whose proposal has the second-Best Value Score. If that Bidder fails to accept the award, the University may

determine that that Bidder has abandoned its Proposal and enter into negotiations with the responsible Bidder

whose proposal has the third Best Value Score and so on to each successive responsible Best Value Bidder until an

award is made and accepted.

Right to Make No/Multiple Award

The University reserves the right to reject all Proposals and to make no award. Unless stated otherwise in this RFP,

the University reserves the right to make multiple awards or to award items separately or in the aggregate as the

interests of University may appear.

Contract Form

Any contract awarded pursuant to this RFP will be in writing and incorporate the RFP requirements and

specifications, as well the contents of the Bidder’s Proposal as accepted by the University.

7. Additional Terms

Insurance

Request for Proposal 2509AB

Telecom Management System

University of California San Diego

If selected for award, the awardee shall deliver the PDF version of the Certificate of Insurance to UC’s Buyer, by

email with the following text in the Subject field: CERTIFICATE OF INSURANCE – [Supplier name].

Invoicing method

UC San Diego has partnered with Transcepta Global Network for invoice automation. Participation is free and

registration and connection only takes a few minutes. Transcepta accepts invoices in the following ways: email,

virtual printer, cXML, and EDI. For more information on Transcepta refer to https://ipps.ucsd.edu/supplier-

resources/goods-services/payee-management/transcepta.html

Payment Method and Terms

As a UC San Diego supplier you have the opportunity to receive payment via our preferred payment option, Virtual

Credit Card. Virtual Credit Card is a card-less Visa credit card product. Credit card number and credentials are

emailed to your selected Accounts Receivable contact. Terms are net 10 days. Standard credit card processing fees

apply. For more information on this payment method refer to https://ipps.ucsd.edu/supplier-resources/goods-

services/payments/virtual-card.html

Price Protection

After one (1) year from the contract Effective Date, prices shall not increase more than once in each successive

twelve (12) month period, if any. Supplier shall provide UC with a thirty‐day written notice prior to the effective

date of any price increase. No annual price increase will exceed the Consumer Price Index for all Urban Consumers

(CPI‐U) or 3% of sales, whichever is lower. The price increase percentage will be measured on an aggregate basis

taking into account the total Product offering. Furthermore, the aggregate basis is calculated solely upon the

actual Products purchased by UC in the actual quantities purchased. No single product shall increase in price more

than the adjusted percent change ending the month prior to the Anniversary date on the Agreement. If Bidder's

catalog or list price of Products is reduced, University shall benefit from a corresponding price reduction.

Therefore, it is essential that manufacturer price decreases be passed on to University immediately and the

supplier agrees to do so. Further, supplier will provide notice to University of all such price changes in a timely

manner.

8. Response Instructions

1. Register for a supplier account through CalUsource at www.calusource.net.

2. Log in and locate the RFP event on CalUsource. Review and accept all mandatory guidelines in order to

access the RFP in its entirety, including all attachments.

3. Review all requirements carefully and determine your ability to comply.

4. Submit requests for clarification in writing regarding the RFP through the CalUsource Discussion Forum by

the indicated deadline. UC’s responses will be released to all prospective bidders on or around the

indicated Q&A response date.

5. Provide required completed forms and responses when prompted under the Questionnaire section.

6. Attach any additional files that are relevant to your bid response under Supplier Attachments. UC may

elect not to review material outside of what is explicitly requested in the solicitation.

7. Click the submit button to submit your proposal in CalUsource by the indicated response timeline.

This page summarizes the opportunity, including an overview and a preview of the attached documents.

RFP 2509AB UC San Diego Telecom Management System

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