RFI SolarWinds ARM Implementation 2026

Agency:	JEA
State:	Florida
Type of Government:	State & Local
Posted Date:	Jul 7, 2026
Due Date:	Jul 9, 2026
Solicitation No:	1412188079
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
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Request for Information (RFI) #1412188079:

(Solarwinds ARM Implementation 2026)

RFI #1412188079: Solarwinds ARM Implementation 2026

TABLE OF CONTENTS

1 INTRODUCTION AND PURPOSE OF THE RFI................................................................................... 3

2 BACKGROUND, SCOPE, AND SOLUTION OPTIONS ....................................................................... 4

2.1 BACKGROUND ................................................................................................................................. 4

2.2 SCOPE ............................................................................................................................................ 4

2.3 SOLUTION OPTION........................................................................................................................... 4

3 GENERAL INSTRUCTIONS ................................................................................................................. 4

3.1 RESPONSE INSTRUCTIONS ............................................................................................................... 4

3.1.1 Response Submission .............................................................................................................. 4

3.1.2 Response Content..................................................................................................................... 5

3.1.3 Response Format...................................................................................................................... 5

3.2 CONTACTS ...................................................................................................................................... 5

3.2.1 Questions .................................................................................................................................. 5

3.2.2 Contact Information

3.3 TIMEFRAME ..................................................................................................................................... 5

4 ADDITIONAL INFORMATION .............................................................................................................. 5

4.1 REQUESTS FOR ADDITIONAL INFORMATION ....................................................................................... 5

4.2 COST INCURRED.............................................................................................................................. 5

4.3 REVIEW RIGHTS .............................................................................................................................. 5

4.4 PUBLIC RECORD.............................................................................................................................. 5

5 QUESTIONS AND VENDOR RESPONSES ......................................................................................... 6

5.1 QUESTIONS / VENDOR RESPONSES .................................................................................................. 6

5.1.1 Company Information ............................................................................................................. 6

5.1.2 Overview of Customer Base .................................................................................................. 6

5.1.3 Business Model Overview ...................................................................................................... 6

5.1.4 Business Process, Integration, and Functionality............................................................... 6

5.1.5 Training, Documentation, and Support ................................Error! Bookmark not defined.

5.2 BUDGETARY COST ESTIMATES ......................................................................................................... 8

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RFI #1412188079: Solarwinds ARM Implementation 2026

1 INTRODUCTION AND PURPOSE OF THE RFI

With this RFI we request information regarding your company and your products/services. The same

information will be gathered from different companies to learn available service delivery options for a

Solarwinds ARM Implementation. This RFI is for informational and planning purposes and is not to

be construed as solicitation or a commitment to issue a solicitation.

General

Charter Article I, Section 24, Florida Constitution, guarantees every person access to all public

records and Chapter 119, Florida Statutes, provide a broad definition of public records. JEA is a

body politic, corporate, and subject to these laws and related statutes ("Florida's Public Records

Laws"). All responses to this RFI are public records and available for public inspection unless

specifically exempt by law.

IF A PROPOSER HAS QUESTIONS REGARDING THE

APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE

CONTRACTORS DUTY TO PROVIDE PUBLIC RECORDS

RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF

PUBLIC RECORDS AT:

JEA

Attn: Public Records

225 N Pearl Street

Jacksonville, Florida 32202

Ph: 904-665-8606

publicrecords@jea.com

Redacted Submissions

If a Proposer believes that any portion of the documents, data or records submitted in response

to this RFI are exempt from Florida's Public Records Law, Proposer must (1) clearly segregate

and mark the specific sections of the document, data or records as "Confidential," (2) cite the

specific Florida Statute or other legal authority for the asserted exemption, and (3) provide JEA

with a separate redacted copy of its response (the "Redacted Copy"). The cover of the Redacted

Copy shall contain JEA's title and number for this RFI and Respondent’s name, and shall be

clearly titled "Redacted Copy." Respondent should only redact those portions of records that

Proposer claims are specifically exempt from disclosure under Florida's Public Records Laws. If

Respondent fails to submit a redacted copy of information it claims is confidential, JEA is

authorized to produce all documents, data and other records submitted to JEA in answer to a

public records request for such information.

In the event of a request for public records to which documents that are marked as confidential

are responsive, JEA will provide the Redacted Copy to the requestor. If a requestor asserts a

right to any redacted information, JEA will notify Respondent that such an assertion has been

made. It is Respondent’s responsibility to respond to the requestor to assert that the information

in question is exempt from disclosure under applicable law. If JEA becomes subject to a demand

for discovery or disclosure of Respondent’s redacted information under legal process, JEA shall

give Respondent prompt notice of the demand prior to releasing the information (unless otherwise

prohibited by applicable law.) Respondent shall be responsible for defending its determination

that the redacted portions of its response are not subject to disclosure.

By submitting a response to this RFI, Respondent agrees to protect, defend and indemnify JEA

from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements,

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RFI #1412188079: Solarwinds ARM Implementation 2026

costs and expenses (including but not limited to reasonable attorney fees and costs) arising from

or relating to Respondent’s determination that the redacted portions of its response to this

Solicitation are not subject to disclosure.

2 BACKGROUND, SCOPE, AND SOLUTION OPTIONS

2.1 Background

JEA owns, operates and manages the electric system established by the City of Jacksonville, Florida in

1895. In June 1997, JEA also assumed operation of the water and sewer system previously managed by

the City. JEA is Florida's largest municipally owned utility and the seventh largest municipal in the United

States.

2.2 Scope

JEA is seeking information from vendors regarding their capabilities, methodologies, and recommended

approaches for implementing SolarWinds Access Rights Manager (ARM) within an on‑premises

enterprise environment. JEA’s primary objectives include improving visibility into Active Directory (AD)

permissions, enhancing file server access auditing, enabling structured access reviews, and establishing

governance processes that support security, audit, and compliance requirements.

Respondents should provide information on their ability to support activities such as requirements

gathering, ARM installation and configuration, integration with AD and file servers, permissions scanning,

change‑tracking, reporting, and the development of operational documentation and training. Vendors are

also invited to describe best‑practice approaches for permission governance, least‑privilege enforcement,

data owner workflows, and long‑term sustainability of an ARM deployment.

2.3 Solution Option

JEA is seeking information on available solution approaches and implementation methodologies that

vendors offer to support deployment of SolarWinds Access Rights Manager (ARM) in an on‑premises

environment. Respondents are invited to outline how their proposed solution would address JEA’s

objectives, including AD and file server permissions visibility, access review workflows, change‑tracking,

reporting, training, and ongoing support.

Vendors should describe standard ARM implementation options, recommended deployment

architectures, configuration approaches, integration capabilities, and any best practices that support

security, audit, and compliance requirements. Respondents may also provide optional features, add‑on

capabilities, or enhancements that could help strengthen access governance, improve permission

hygiene, or streamline identity and access management processes.

3 GENERAL INSTRUCTIONS

Please note that this RFI is issued solely for the purpose of obtaining information. Nothing in this RFI

shall be interpreted as a commitment on the part of JEA to enter into a contract with any respondent

thereof to make any procurement. JEA reserves the right to invite any of the RFI respondents to do a

follow up presentation as part of the RFI process.

3.1 Response Instructions

3.1.1

Response Submission

All responses to this RFI are due no later than two weeks upon being submitted.

Respondents should submit an electronic copy via the Zycus system. All responses must

include on the first page the official name of the firm or entity submitting the response.

Please consecutively number all pages of the response.

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RFI #1412188079: Solarwinds ARM Implementation 2026

3.1.2

Response Content

Vendors shall include a response to Appendix A, and to each of the questions set forth

under Question and Vendor Responses (Section 5) of this RFI. Vendors should

elaborate how or why they meet the functionalities in which measurement or quantifiable

in the comment section next to each requirement.

3.1.3

Response Format

JEA requests that all responses be submitted with a point-by-point response to each

question in every section. If a respondent opts not to respond to any item(s) please

include an explanation for the lack of response.

3.2 Contacts

3.2.1

Questions

Potential respondents who have questions regarding this RFI may email them to:

garljb@jea.com by 7/2/26. Respondents may only make inquiries and request

clarification concerning this RFI by written questions via e-mail. Responses to inquiries

and clarification questions will be provided electronically to all interested parties.

3.2.2 Contact Information

Please direct all communications, questions, and responses to the following contact:

Brooke Garland, Purchasing Agent

JEA

225 N Pearl Street,

Jacksonville, FL 32202

E-mail: garljb@jea.com

3.3 Timeframe

CALENDAR EVENT

RFI Posting and Release

Questions Due

RFI Responses Due

DATE

6/24/26

7/2/26

7/9/26

TIME

3:00pm

12:00noon

4 ADDITIONAL INFORMATION

4.1 Requests for Additional Information

JEA retains the right to request additional information from respondents.

4.2 Cost Incurred

By submitting a response, respondents agree that any cost incurred in responding to this RFI, or

in support of activities associated with this RFI, shall be the sole responsibility of respondent.

JEA shall not be held responsible for any costs incurred by respondents in preparing their

respective responses to this RFI.

4.3 Review Rights

Responses to this RFI may be reviewed and evaluated by any person(s) at the discretion of the

JEA, including independent consultants retained now or in the future. JEA reserves the right to

request a demonstration from one or more companies.

4.4 Public Record

All responses to this RFI will be public record under the State of Florida’s Sunshine Law

regardless of confidentiality notices set forth on such writings to the contrary.

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This page summarizes the opportunity, including an overview and a preview of the attached documents.

RFI SolarWinds ARM Implementation 2026

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