RFI Public Safety Automated System

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	541330 - Engineering Services 541611 - Administrative Management and General Management Consulting Services 541690 - Other Scientific and Technical Consulting Services
Posted Date:	Apr 23, 2026
Due Date:	May 18, 2026
Solicitation No:	88-260022-JE
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	88-260022-JE
Project Title:	RFI Public Safety Automated System
Description:	RFI Public Safety Automated System
Opening Date:	5/18/2026 2:00 PM
Posted Date:	4/23/2026
Status:	Open
Department:	CENTRAL PIEDMONT COMMUNITY COLLEGE


Solicitation Number * 88-260022-JE	Department CENTRAL PIEDMONT COMMUNITY COLLEGE	Status Reason Open
Opening Date 2026-05-18T14:00:00.0000000	Posted Date * 2026-04-23T12:46:55.0000000Z	Primary Commodity Code Cloud-based software as a service
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Jennifer Ennis
Description RFI Public Safety Automated System
Description RFI Public Safety Automated System

Attachment Preview

STATE OF NORTH CAROLINA

REQUEST FOR INFORMATION NO. 88-260022-JE

Central Piedmont Community College Due Date: May 18, 2026 by 2pm

Refer ALL Inquiries to: Jennifer Ennis

Issue Date: April 23, 2026

Commodity: 811620 – Software as a Service

E-Mail: jennifer.ennis@cpcc.edu

Using Agency Name: Central Piedmont Community

College

SUBMITTAL INSTRUCTIONS: Responses to this Request for Information (RFI) shall be submitted via the

electronic vendor portal (eVP) by the due date and time specified herein. Additional information can be found

at https://evp.nc.gov/.

NOTICE TO VENDOR

Request for Information (RFI) responses will be received electronically via the electronic Vendor Portal (eVP)

until May 18, 2026 at 2pm on the day of opening and then opened. Additional information can be found at the

eVP updates for Vendors link: https://eprocurement.nc.gov/news-events/evp-updates-vendors

EXECUTION

VENDOR NAME:

STREET ADDRESS:

CITY & STATE:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

AUTHORIZED SIGNATURE:

E-MAIL:

P.O. BOX:

ZIP:

TELEPHONE NUMBER: TOLL FREE TEL. NO:

FAX NUMBER:

DATE:

Rev 2017/02/27

1.0 EXECUTIVE SUMMARY

1.1 Introduction:

Central Piedmont Community College (Central Piedmont) is a large, urban, multi-campus, non-residential

college that enrolls more than 52,000 students annually in curriculum, adult high school and basic skills, and

continuing education programs, and employs more than 3,000 full- and part-time faculty and staff, making

Central Piedmont one of the largest colleges in the Carolinas. Central Piedmont offers more than 300-degree,

diploma and certification programs, customized and corporate training, market-focused continuing education,

and special interest classes. Central Piedmont is academically, financially, and geographically accessible to all

citizens of Mecklenburg County. Central Piedmont responds to the workforce and technology needs of local

employers and job seekers through innovative educational and training strategies. Established in 1963, Central

Piedmont has provided over 60 years of service to Mecklenburg County residents, business and industry

engaging approximately 250,000 people each year through various programs, services, events, and

performances.

1.2 Purpose:

The Public Safety training program currently relies on outdated, paper-based processes for class registration,

attendance tracking, instructor timesheets, and payroll. These manual processes are time-consuming, prone

to errors and require significant administrative effort – often exceeding 20 hours per week for payroll alone.

With the opening of the new Public Safety Training Facility in 2027, the program must advance significantly to

align with modern training standards. A user-friendly, automated system is essential to streamline workflows,

improve data accuracy, reduce administrative workload, and support high-volume training across multiple

locations, ensuring the program can fully leverage the capabilities of the new facility.

Central Piedmont Community College is conducting industry research to learn more about available platforms

in that market that automate and streamline the workflows noted above.

2.0 RFI PROCEDURES

2.1 Schedule

Respondents will have three weeks to prepare their submissions to this RFI. Responses must be received by

the date, time and the location specified on the cover sheet of this RFI. There is no guarantee that all RFI

submissions will be invited to present. If selected, respondents will be notified of the specific date and time

approximately two weeks in advance of their presentation.

Intended Schedule of Events

All times listed are EST.

April 23, 2026

May 1, 2026, 2pm

May 6, 2026

RFI issued

Written questions due

Response to Written Questions (via electronic vendor portal)

Rev 2017/02/27

May 18, 2026, 2pm

Submission of Information due

2.2 RFI Related Questions/Clariﬁcations

Any questions regarding this RFI should be emailed on or before May 1, 2026 at 2:00 pm EST to the attention

of: jennifer.ennis@cpcc.edu. All questions must be submitted in writing. Please enter “Questions RFI 88-

260022-JE” as the subject for the email. An addendum containing any general clarification questions and their

answers will be issued as an addendum to this RFI within the electronic vendor portal (eVP).

Vendors responding to the RFI shall designate a single contact within that company for receipt of all

subsequent information regarding this RFI.

3.0 RFI SPECIFICATIONS

The College expects concise, detailed, point-by-point responses to each of the RFI response items identified in

Section 4.0 of this RFI. The College is not interested in brochures or “boilerplate” responses. Instead,

responses should clearly define how the vendor’s proposed solution(s) would meet the College’s business

requirements. Any issues or exceptions to the College’s requirements should also be identified and explained.

3.1 Format of RFI Responses

The following outline is offered to assist in the development of your response.

● A cover letter -- the cover letter should include a brief summary of your response, such as

indicating to which areas you are responding and must also indicate if supporting documentation is

included in your response.

● The response itself, covering any or all of the areas of information requested by this RFI should

be saved in a .pdf format.

● Although the College does not limit the size of responses, you are asked to consider that the

College will rely upon staff with limited time availability to review these responses. In order to

assure that your response receives the attention it deserves, you are asked to consider limiting the

size of your response (not counting any supporting documentation) to approximately 20 pages. If

you consider supporting documentation to be necessary, please indicate which portions of the

supporting documentation are relevant to this RFI.

● The State recognizes that considerable effort will be required in preparing a response to this RFI.

However, please note this is a request for information only, and not a request for services.

The Vendor shall bear all costs for preparing this RFI.

● Multiple responses will be accepted from a single vendor provided that each response is

comprehensive, meets all the state’s requirements, and is truly unique. Please clearly mark

responses as “Response #1, Response #2, etc.

A comprehensive, detailed equipment list including software required for the proposed solution should be

provided. While the State may require a pilot installation of any final solution adopted, the State is not

interested in participating in any field trials of new software.

Rev 2017/02/27

The response should define all services that would be required by the proposed solution. The response should

also include:

• The vendor’s understanding of the project and services by addressing the State’s business

requirements;

• An estimated total cost of ownership for the solution including continued compliance with

emerging industry standards.

Responses to the Request for Information (RFI) will help the college to:

• Decide whether to issue a solicitation,

• Determine the scope of work, and implementation timelines

4.0 AUTOMATED WORKFLOW SOLUTION SCOPE

4.1 Business Requirements

Needing an easy-to-use scheduling and registration platform that includes:

• Single Sign-On (SSO) using Microsoft Entra ID

• Integration with Colleague/Self-Service

• Potential integration with Canvas, and Element 451 using standard REST API architecture

• User-friendly, intuitive, and efficient interface

• Mobile-friendly design

Key features should include:

• Streamlined Process: A streamlined and efficient process that streamlines class scheduling,

registration, attendance and payroll reporting, resource allocation, and integrates with records

management systems. .

• Campus and Modality Filters:

▪ Ability to designate specific campus locations and filter schedules by multiple start dates

Filter by multiple modalities such as:

• In-person classes

• Online classes

• Hybrid classes

• Synchronous classes

• Asynchronous classes

• Auditing, reporting, workflows

This Request for Information (RFI) is intended to collect information and recommendations, including

but not limited to, software solutions that provide:

Rev 2017/02/27

• Minimize manual work hours: Reduce the significant time spent on paper-based processes, data entry,

and administrative tasks by implementing digital class creation, automated registration, QR code check-

ins, and streamlined instructor/facilitator tracking, freeing staff to focus on higher-value activities.

• Ease of use: Implement a user-friendly, app-based system that simplifies workflows for learners,

instructors, and administrators, making it intuitive to navigate while reducing the need for extensive

training, and providing automated notifications for schedule or location changes to keep everyone

informed effortlessly.

• Minimize human error: Automate repetitive tasks and data entry through digital registration, integrated

records management, and automated attendance and payroll tracking to reduce errors and improve

overall accuracy. Automation of forms, attendance, and payroll: Replace manual processes with digital

registration, timesheets, QR code attendance, and payroll submission, incorporating robust audit

capabilities to streamline operations, improve data accuracy, and ensure real-time reporting and

compliance. Enable enrollees to access course materials using their personal credentials rather than

requiring a Central Piedmont ID. This change will simplify the login process, reduce barriers to access,

and improve the overall user experience for enrollees and their employers. By minimizing the need to

manage multiple logins, the solution is expected to increase enrollment satisfaction, decrease support

requests for login issues, and streamline administrative processes.

4.2 Security Expectations

a) Data Encryption

i) How does your solution protect sensitive data at rest and in transit, and what encryption standards

are used?

b) Cyber Resilience:

i) How does your solution securely integrate with third-party applications or services, including

authentication, authorization, and data protection controls?

ii) What independent security assessments (e.g., penetration testing, third-party reviews) are

conducted, and how frequently?

c) Incident Response

i) Describe your incident response program, including how security incidents are detected, managed,

and resolved.

ii) Provide a summary of any material security incidents or data breaches in the past five years and

the corrective actions taken. Promptly notify us of any security issues, updates, or reports

concerning the solution and our data within it, ensuring transparent communication.

d) Compliance Requirements

i) How does your solution support FERPA requirements for protecting student data, and can you

provide a current SOC 2 Type II report?

ii) Establish clear data retention and secure deletion/anonymization policies for unnecessary sensitive

data, with written proof of data deletion within 24 hours.

e) Access Control

i) Implement robust authentication mechanisms, including single sign-on (SSO) and multi-factor

authentication (MFA), alongside role-based access control (RBAC), to restrict access based on

roles.

ii) Adhere to the principle of least privilege and segregation of duties.

f) Continuous Monitoring

i) What logging and monitoring capabilities are provided, including visibility into user and

administrative activity? How does your solution support integration with enterprise monitoring or

SIEM platforms such as Splunk Enterprise Security?

g) Third-Party Security

i) What third-party services or subprocessors are used, and what role do they play in delivering the

solution?

Rev 2017/02/27

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

RFI Public Safety Automated System

Attachment Preview

Sign-up for a Free Trial, Government Bid Alerts

See Also