RFI 25NS0170 - CAB Integrated Telephony

Agency: State Government of California
State: California
Type of Government: State & Local
Posted Date: Oct 27, 2025
Due Date: Dec 19, 2025
Solicitation No: 0000037090
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RFI 25NS0170 - CAB Integrated TelephonyDetails

Event ID
0000037090

Format/Type:
Request For Information / RFx

Published Date
10/27/2025  1:00PM PDT

Dept:
Public Utilities Commission

Event Version
1

Event End Date:
12/19/2025 12:00PM PST

Description:

The CPUC is seeking potential solutions from Contractors to implement a future CAB Integrated Telephony (CIT) system to efficiently implement and integrate telephony and customer relationship management (CRM) software to provide a complete call center solution.

UNSPSC Codes
UNSPSC Classification
UNSPSC Classification Description
81111500 Computer services - Software or hardware engineering
81111501 Computer services - Software or hardware engineering - Mainframe software applications design
81111504 Computer services - Software or hardware engineering - Application programming srvcs
81111507 Computer services - Software or hardware engineering - ERP or database applications programming srvcs
81111508 Computer services - Software or hardware engineering - Application implementation srvcs
81111511 Computer services - Software or hardware engineering - System or application programming management srvcs
Contact InformationRussell Lee
Phone :
415/703-1804
Email: russell.lee@cpuc.ca.gov russell.lee@cpuc.ca.gov
Pre Bid Conference (N/A)
Mandatory :
Non Mandatory
Date :

Time :

Location :

Comments :

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