RFI Member Experience Omnichannel Call Center Platform
| Agency: | Inland Empire Health Plan |
|---|---|
| State: | California |
| Type of Government: | State & Local |
| Posted Date: | Sep 18, 2026 |
| Due Date: | Oct 2, 2026 |
| Solicitation No: | 26-07416 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Description: IEHP seeks an omnichannel solution that unifies all interactions, improves efficiency, enhances analytics, supports automation, and integrates seamlessly with existing systems to deliver a more streamlined and personalized service experience.
IEHP is seeking information and demonstrations from vendors on a modern omnichannel contact center platform that can:
• Unify all member and provider communication channels into a cohesive experience
• Improve operational efficiency, routing, and workforce management
• Provide advanced analytics, reporting, and AI-driven insights
• Enhance compliance, security, and integration with existing IEHP systems
• Support future digital engagement strategies and technology evolution Project closes Oct 02, 2026 5:00 PM PDT.
See Also
REQUEST FOR PROPOSALS - MURAL FESTIVAL PRODUCER / CONSULTANT [PDF] Submittal Deadline: 11-18-26
City of West Hollywood
Due by 11/18/2026
Basic Information Title RFP-IT-2026-214-RB-LAN WAN MSA Agency Judicial Branch Department Judicial Branch Event
State Government of California
Due by 11/28/2026
Operations Center Vactor Decanting Station RFP Number: CIP 2023-32 Start Date: 2026-10-12 8:30
City of Santee
Due by 11/19/2026
Project ID: Title: NCRIC 2027 Penlink and GeoTime Annual Renewal Addenda: 0 Release
County of San Mateo
Due by 11/15/2026