RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service

Agency: Government of Alberta
State: Alberta
Type of Government: State & Local
NAICS Category:
  • 238210 - Electrical Contractors and Other Wiring Installation Contractors
  • 485510 - Charter Bus Industry
  • 485999 - All Other Transit and Ground Passenger Transportation
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Aug 7, 2026
Due Date: Sep 2, 2026
Solicitation No: AB-2026-05610
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Description

Basic Information
APC Reference # AB-2026-05610
Internal Reference # 26-067
Title RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service
Status OPEN
Posting Type INFORMATIONAL
Solicitation Type APC-NA
Category Services
Contracting Organization City of Calgary
Posting Date & Time (MT) 08/07/2026 05:20 PM
Closing Date & Time (MT) 09/02/2026 04:00 PM
Region(s) of Delivery Alberta
Contact Person Vikas Sharma
Contact Title Buyer
Contact Email vikas.sharma2@calgary.ca
Contact Phone (403) 268-4534
Organization Address 677-25 Ave SE, Calgary, Alberta, T2G 4K8, Canada
External Posting https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110021132?anId=ANONYMOUS

Calgary Transit is seeking information from the marketplace regarding available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail Transit (LRT) operations.
The information collected through this Request for Information (RFI) will assist The City in validating business requirements, understanding available technologies, assessing integration and implementation considerations, evaluating industry best practices, and developing a future procurement strategy.

UNSPSC Commodity Codes
Code Description Code Level
43000000 Information Technology Broadcasting and Telecommunications Segment
43220000 Data Voice or Multimedia Network Equipment or Platforms and Accessories Family
43221520 Interactive voice recognition equipment Commodity
43232703 Interactive voice response software Commodity
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.