RFI for Electronic Visit Verification

Agency:	State Government of Louisiana
State:	Louisiana
Type of Government:	State & Local
NAICS Category:	334418 - Printed Circuit Assembly (Electronic Assembly) Manufacturing 334419 - Other Electronic Component Manufacturing 541330 - Engineering Services
Posted Date:	Oct 28, 2025
Due Date:	Dec 17, 2025
Solicitation No:	305PUR-EVV
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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Bureau of Health Services Financing (BHSF)

Request for Information (RFI)

for

Electronic Visit Verification (EVV) Solution

RFI due date/time: December 17, 2025 5:00 CST

NOTE: This Request for Information (RFI) is solely for information and planning

purposes and does not constitute a solicitation. This information will be reviewed and

discussed by the state agency and may result in the advertisement of a formal and

competitive Request for Proposal for any or all of the services included in the RFI.

Only information which is in the nature of legitimate trade secrets or non-published

financial data may be deemed proprietary or confidential. Any material within a response

to this RFI identified as such must be clearly marked and will be handled in accordance

with the Louisiana Public Records Act. R.S. 44:1-44 and applicable rules and regulations.

Any response marked as confidential or proprietary in its entirety may be rejected without

further consideration or recourse.

October 27, 2025

Table of Contents

1 GENERAL INFORMATION.................................................................................................. 3

1.1 Background ...................................................................................................................... 3

1.2 Purpose of RFI ................................................................................................................. 4

1.3 Project Overview.............................................................................................................. 4

2 ADMINISTRATIVE INFORMATION .................................................................................. 4

2.1 RFI Coordinator ............................................................................................................... 4

2.2 Schedule of Events ........................................................................................................... 4

2.3 Response Content ............................................................................................................. 5

2.3.1 Executive Summary .............................................................................................................. 5

2.3.2 Corporate Background and Experience ................................................................................ 5

2.3.3 Approach and Methodology.................................................................................................. 5

2.3.4 Cost Estimate ........................................................................................................................ 6

2.4 Response Instructions....................................................................................................... 6

2.4.1 Response Submittal............................................................................................................... 6

2.5 Additional Instructions and Notifications to Responders ................................................ 7

2.5.1 RFI Addenda/Cancellation.................................................................................................... 7

2.5.2 Ownership of Response ........................................................................................................ 7

2.5.3 Cost of Preparation................................................................................................................ 7

ATTACHMENT I - Scope of Services........................................................................................... 8

1 GENERAL INFORMATION

1.1 Background

Electronic visit verification (EVV) electronically verifies service delivery with respect to the:

 type of service performed,

 individual receiving the service,

 date of the service,

 location of service delivery,

 individual providing the service, and

 time the service begins and ends.

The purpose of an EVV system is to confirm that individuals are receiving the services

authorized in their care plans, prevent improper billing or payments, protect against fraud, and

enhance program oversight. Aside from the reasons mentioned above, EVV is also mandated by

federal law. The 21st Century Cures Act (“Cures Act”) is federal legislation that, in part, requires

all states to use an EVV solution for Medicaid-funded Personal Care Services (PCS) and Home

Health Care Services (HHCS).

The Programs Impacted in Louisiana

The Louisiana Department of Health (LDH) is comprised of the Bureau of Health Services

Financing (BHSF), Office of Aging and Adult Services (OAAS), Office of Behavioral Health

(OBH), and Office for Citizens with Developmental Disabilities (OCDD). BHSF is the entity

within LDH that is responsible for administering the Medicaid program.

LDH requires the use of EVV for several programs overseen by BHSF, OAAS, OBH,

and OCDD:

 BHSF oversees the following State Plan services:

o Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) Personal Care

Services (PCS)

o Home Health Care Services (HHCS)

 OAAS operates the following waivers and State Plan services for the elderly and/or

individuals with adult-onset disabilities:

o Adult Day Health Care (ADHC) Waiver

o Community Choices Waiver (CCW)

o Long Term-Personal Care Services (LT-PCS)

 OBH oversees personal care services for Medicaid members with mental illness.

 OCDD oversees the following waivers for individuals with developmental and

intellectual disabilities:

o Children’s Choice (CC) Waiver

o New Opportunities Waiver (NOW)

o Residential Options Waiver (ROW)

o Supports Waiver (SW)

1.2 Purpose of RFI

The purpose of this RFI is to solicit information from qualified and experienced vendors

regarding available EVV and data aggregator solutions and their ability to comply with federal

and state requirements for verifying home and community-based services. This RFI aims to

collect details on system capabilities, integration options, security standards, and implementation

timelines.

1.3 Project Overview

Attachment I (Scope of Service) provides an overview of the project requirements inclusive of

deliverables and/or desired results that the State is considering.

2 ADMINISTRATIVE INFORMATION

2.1 RFI Coordinator

Requests for copies of the RFI must be directed to the RFI coordinator listed below:

Louisiana Department of Health

Name: Rozelyn Parker

Bureau of Health Services Financing

628 North 4th Street

Baton Rouge, Louisiana 70802

Email: Rozelyn.Parker@la.gov

Any and all written inquiries and responses will be posted by the date specified in the Schedule

of Events to the following web links: https://ldh.la.gov/news/category/46.

2.2 Schedule of Events

Activity/Event

Public notice of RFI

Deadline for receipt of written inquiries

Response to written inquiries

Deadline for receipt of RFI responses

Date

10/27/2025

11/10/2025

11/24/2025

12/17/2025

LDH reserves the right to deviate from this Schedule of Events and may also request

demonstrations.

2.3 Response Content

Prepare responses simply, providing straightforward and concise language and descriptions. All

responses should be produced in 12 point font. Limit your response to no more than twenty-five

(25) pages. Refrain from sending marketing materials to the Department.

2.3.1 Executive Summary

This section should serve to introduce the scope of the response. It should include administrative

information including, at a minimum, responder’s contact name and phone number, email

address and any other pertinent contact information. This section should also include a summary

of the responder’s qualifications and ability and willingness to comply with the State’s

requirements.

2.3.2 Corporate Background and Experience

The Respondent should give a brief description of the company, including a brief history,

corporate structure, organization and number of years in business. Responders should also

describe their experience with projects of this type including experience with other states or

governmental entities of comparable size and diversity.

2.3.3 Approach and Methodology

The responder should provide their approach and methodology to be used to accomplish the

scope of services described in Attachment I. Responders should describe previous experience

with delivering requirements specified in the scope of services and any alternative solutions for

accomplishing the project objectives. Additionally, provide information on the following:

1. System Overview:

a. Description of your EVV solution, including mobile, web, and telephony options.

b. Description of your solution’s reporting and analytics capabilities.

c. Description of your solution’s flexibility, including but not limited to the

solution’s configurability to accommodate business rules for various programs,

capability to manually edit service records, contingency plans for system outages,

and how EVV data is collected in areas where cellular or web connectivity may

be limited or unavailable.

2. Interoperability:

a. Does your solution have the ability to aggregate and standardize data from

multiple EVV vendors? If so, please describe and include current/prior experience

providing this functionality to other customers (if applicable).

This page summarizes the opportunity, including an overview and a preview of the attached documents.

Bid Number	Description	Date Issued	Bid Open Date/Time
305PUR-EVV	RFI for Electronic Visit Verification Original: 305PUR-EVV	10/27/2025	12/17/2025 5:00:00 PM CT

Department	+ State - LDH
Section	LDH
Dept Code	305PUR
Contact	See Contact In Posted Document
Address	See information in posted document As specified, LA 70802
Phone	225-342-9500
Email	seedocument@la.gov
URL	http://www.dhh.louisiana.gov

RFI for Electronic Visit Verification

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