25026 RFI Advanced Contact System Training Application

Agency: North Texas Tollway Authority
State: Texas
Type of Government: State & Local
NAICS Category:
  • 541512 - Computer Systems Design Services
  • 611420 - Computer Training
  • 611430 - Professional and Management Development Training
Posted Date: Jun 21, 2025
Due Date: Jul 24, 2025
Solicitation No: B2500000925
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Description

Header Information
Bid Number:
B2500000925
Description:
25026 RFI Advanced Contact System Training Application
Bid Opening Date:
07/24/2025 11:00:00 AM
Purchaser:
Helen Chaney
Organization:
North Texas Tollway Authority
Department:
PROCURE - Procurement Services
Location:
CS - Customer Service
Fiscal Year:
25
Type Code:
RI - Request For Information
Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
Available Date
:
06/20/2025 09:11:10 AM
Info Contact:
hchaney@ntta.org
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
July 7, 2025 at 1:00 p.m. CT. Join on your computer or mobile app. Use link included in RFI to join the meeting or call in (audio only) tel: +1 469-214-9499, Phone Conference ID: 241 185 726 732 2 Passcode: qQ6xe6pY
Bulletin Desc:
THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.
Ship-to Address:
North Texas Tollway Authority
Attn Procurement Services
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Bill-to Address:
North Texas Tollway Authority
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Print Format:
Bid Print New

File Attachments:
25026 RFI Advanced Contact System Training Application
NO BID FORM
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Form Attachments:
Required Quote Attachments

NTTA Contract #:

25026-NTT-00-GS-CS

Item # 1:

(

208

-
66

)



THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance. | NIGP Codes: 208-66, 208-81 | Project Estimate: $0

NIGP Code:
208-66
Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer

Qty Unit Cost UOM Total Cost

1.0




EA - Each








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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.