25026 RFI Advanced Contact System Training Application

Agency:	North Texas Tollway Authority
State:	Texas
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 611420 - Computer Training 611430 - Professional and Management Development Training
Posted Date:	Jun 21, 2025
Due Date:	Jul 24, 2025
Solicitation No:	B2500000925
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Header Information

Bid Number:

B2500000925

Description:

25026 RFI Advanced Contact System Training Application

Bid Opening Date:

07/24/2025 11:00:00 AM

Purchaser:

Helen Chaney

Organization:

North Texas Tollway Authority

Department:

PROCURE - Procurement Services

Location:

CS - Customer Service

Fiscal Year:

Type Code:

RI - Request For Information

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date
:

06/20/2025 09:11:10 AM

Info Contact:

hchaney@ntta.org

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:	July 7, 2025 at 1:00 p.m. CT. Join on your computer or mobile app. Use link included in RFI to join the meeting or call in (audio only) tel: +1 469-214-9499, Phone Conference ID: 241 185 726 732 2 Passcode: qQ6xe6pY
Bulletin Desc:	THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.

Ship-to Address:

North Texas Tollway Authority
Attn Procurement Services
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000

Bill-to Address:

North Texas Tollway Authority
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000

Print Format:

Bid Print New

File Attachments:

25026 RFI Advanced Contact System Training Application
NO BID FORM
Marketplace Vendor Response Guide
Need Help? Click Here.

Form Attachments:

Required Quote Attachments

NTTA Contract #:

25026-NTT-00-GS-CS

Item # 1:

(

208

-
66

)

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance. | NIGP Codes: 208-66, 208-81 | Project Estimate: $0

NIGP Code:

208-66
Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer

Qty

Unit Cost

UOM

Total Cost

1.0

EA - Each

Manufacturer:		Brand:		Model:
Make:		Packaging:

Get Government Bids Like This by Email Receive daily bid alerts that match your keywords, business categories, and target regions.

View Sample Report Start Free Trial

25026 RFI Advanced Contact System Training Application

Description

See Also