RFB FOR FIVE9 CLOUD CONTACT CENTER SERVICES

Agency:	The City of New York
State:	New York
Type of Government:	State & Local
NAICS Category:	518210 - Data Processing, Hosting, and Related Services 541519 - Other Computer Related Services
Posted Date:	Aug 7, 2026
Due Date:	Aug 20, 2026
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Title: RFB for Five9 Cloud Contact Center Services

Procurement

Section

NYC Health + Hospitals (NYC H+H)

Agency Name

MetroPlus Health Plan

Agency Division

50 Water Street, 12th Floor, New York, NY 10004

Request Address

Kathleen Nolan
phone: (212) 908-8730
email: procurement@metroplus.org

Contact Information

Current

Status

Services (other than human services)

Category

Competitive Sealed Bids

Selection Method

8/7/2026

Publication Date

Solicitation

Notice Type

PIN#RFB-109 Due: 8/20/2026 3:00 PM

PIN - Due Date

Attachments 5

Description

MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services.

MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration.

MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.

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RFB FOR FIVE9 CLOUD CONTACT CENTER SERVICES

Description

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