Request for Proposal - Public Safety Community Engagement and Reporting...

Agency:	Ogden City
State:	Utah
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services
Posted Date:	Nov 14, 2025
Due Date:	Dec 2, 2025
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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OGDEN CITY CORPORATION

REQUEST FOR PROPOSAL

Public Safety Community Engagement and Reporting Platform

Prepared by Chris Anwiler

Management Services / Information Technology

10/29/2025

OGDEN CITY CORPORATION

REQUEST FOR PROPOSAL

Public Safety Community Engagement and Reporting Platform

The City of Ogden, Utah, through its Public Safety Department, is seeking proposals from

qualified vendors to provide a modern community engagement platform. The City’s objective is to

strengthen communication, transparency, and trust between public safety agencies and the

community through a secure, accessible and user-friendly digital solution. The platform should

empower residents to interact with law enforcement and city services in ways that are timely,

meaningful and convenient, while also enabling staff to manage, track, and analyze engagement

activities, as well as integrate with CAD and RMS systems.

Proposal packets are available and may be downloaded from the Ogden City website at

https://www.ogdencity.gov/264/Purchasing

Proposers are responsible for securing any and all addenda issued.

Sealed responses to this RFP shall be submitted to the Purchasing Office, c/o 2nd Floor

Information / Constable Desk, 2549 Washington Blvd, Ogden, UT, 84401 by 11/19/2025,

no later than 1 PM. LATE PROPOSALS WILL NOT BE ACCEPTED.

Ogden City reserves the right to accept or reject any proposal as it best serves its

convenience and/or is found to be in the best interest of the City.

Ad Published: 11/01/2025, 11/08/2025

PUBLIC SAFETY COMMUNITY ENGAGEMENT AND REPORTING PLATFORM| 2

OGDEN CITY CORPORATION

REQUEST FOR PROPOSAL

Public Safety Community Engagement and Reporting Platform

I. INTRODUCTION

The City of Ogden, Utah, through its public safety department, is seeking proposals from

qualified vendors to provide a modern community engagement platform. The objective is

to strengthen communication, transparency, and trust between Ogden’s public safety

agency and the community through a secure, accessible, and user-friendly digital

solution. The platform should empower residents to interact with law enforcement in ways

that are timely, meaningful, and convenient, while also enabling staff to manage, track,

and analyze engagement activities. The platform should also integrate with CAD and

RMS systems.

Goals/Objectives

 Ability to measure “customer/community satisfaction and feedback” after

emergency and non-emergency calls through reporting dashboards to support

data-driven decision making.

 Ability for community members to file online reports, provide feedback, and

communicate concerns.

 Identify problem areas such as delays, responsiveness, communications, etc.

 Maintain compliance with all state and federal data privacy regulations.

These goals help ensure that the RFP process addresses all critical aspects and needs

of the Public Safety Department, leading to well-informed vendor proposals and

successful project outcomes.

It is anticipated that this RFP process will result in one OR may result in multiple contracts

awarded. The RFP document will become part of the final contract. The contract will be

issued for a total period of three (3) years.

PUBLIC SAFETY COMMUNITY ENGAGEMENT AND REPORTING PLATFORM| 3

II. SCOPE OF WORK or SPECIFICATIONS – Refer to Exhibit A

III. RESPONSE TO RFP

Ogden City is seeking proposals from offerors capable of providing all the work

described in the Scope of Work, including attachments. Refer to Submission

section for the required number # of copies.

A. Each Proposal must include, as a minimum, the following information:

1. Authorized Representative – Indicate name, address, email, and telephone

number of the company submitting the proposal.

a. Include the name and contact information of the person designated as

authorized to contractually bind the offer.

2. Company Experience- A description of the firm’s experience and capability of

fulfilling this contract if awarded.

a. Include company history with biographies and/or resumes for principal

contacts.

3. Team Information – Provide the names of any outside consultants and/or

subcontractors to be utilized, including contact information and a brief

description of their role(s) in the project.

4. Cost Proposal and Implementation Timeline - A detailed breakdown of the

proposed costs and timeframes to complete the project, including end-user

training. Include a price guarantee period.

5. System Functionality and Compliance – Include a detailed description of the

platform’s core or key functionalities and capabilities. Also include your

organization’s compliance framework, data protection policies, and adherence

to applicable regulations and standards, (e.g., SOC2, HIPPA, CJIS)

6. Support Availability/SLA – Provide a description of your support model,

including coverage hours, response time commitments and escalation paths.

Include a copy or summary of your standard SLA, outlining metrics for uptime,

incident response, and resolution targets.

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7. References – Provide list of at least three references; include project dates,

scope, summary of work performed, and contact information. Include letters of

recommendation, if available.

B. Proposals are to be no longer than 20 pages. Double-sided pages count as two

pages

C. For City record-keeping purposes, please do not use spiral or wire binding

methods. The following methods will be accepted:

a. Submitted as loose leaf with binder clip

b. Submitted in a regular 3-ring binder

D. Proposals submitted to Ogden City are considered public records, unless

protected within Utah Code 63G-2-1.

IV. EVALUATION OF PROPOSALS

Proposals will be evaluated in accordance with the criteria listed below:

A. System Functionality, Compliance

B. Cost and Value

C. Vendor Capability and Experience

D. Implementation Timeline & Training

E. Availability and response time/SLA

40 Possible Points

30 Possible Points

10 Possible Points

A total of 100 possible points may be awarded to one proposal.

The selection committee will primarily be composed of City employees. On

occasion, consultants may be invited to participate in the review.

Note that proposals that are received after the deadline or do not conform to the

RFP requirements may be deemed non-responsive and eliminated. Each

Proposer bears sole responsibility for the items included or not included in the

response submitted by that Proposer.

All proposals in response to this RFP will be evaluated in a manner consistent with

the Ogden City policies and procedures. Ogden City reserves the right to disqualify

PUBLIC SAFETY COMMUNITY ENGAGEMENT AND REPORTING PLATFORM| 5

This page summarizes the opportunity, including an overview and a preview of the attached documents.

Request for Proposal - Public Safety Community Engagement and Reporting Platform (Closes 12-02-2025)

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