Request for Offers (RFO) for BMC Subscriptions, Maintenance Services and Support for Health and Human Services Commission and Department of Family and Protective Services

HHS0014578

Posted

Andrick Reese

(512) 406-2606

andrick.reese@hhs.texas.gov

2/6/2025

10:30 AM

529

21+ Days for Solicitation Notice

1/8/2025

1/8/2025 10:56 am

92003-*Application Service Provider (Asp) (Web Based Hosted)
92005;
92005-*Application, Infrastructure, Hosting, Data Hosting and Cloud Computing Services, Vendor Hosted and Internally Hosted;
92022-*Data Preparation And Processing Services (Including Bates Coding);
92045-*Software Maintenance and Support Services and Updates and Data Hosting Services;
92046-*Software Updating and Upgrading Services;
94843-Health Information Services;
95877-Project Management Services;

TheTexas Health and Human Services Commission (“HHSC”) seeks responses to provideApplication, Maintenance and Integration support as well as subscriptionServices for the HHSC IT Service Management (ITSM) BMC Helix ITSM instance asis currently configured. The current BMC Helix ITSM instance supports: TexasIntegrated Eligibility Redesign System (TIERS) Data Center Services andOperations (DCS & O), Health and Human Services, Department of State HealthServices and the Texas Department of Family and Protective Services (“DFPS”)which will be a separate agency under this SOW and directly responsible for thecost of the DFPS subscription service.