Request for Information for FDA Contact Center Optimization

Agency: HEALTH AND HUMAN SERVICES, DEPARTMENT OF
State: Maryland
Type of Government: Federal
FSC Category:
  • 70 - General Purpose Information Technology Equipment (including software).
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Nov 6, 2025
Due Date: Nov 10, 2025
Solicitation No: FDA-RFI-2026-131159
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Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

Follow
Request for Information for FDA Contact Center Optimization
Active
Contract Opportunity
Notice ID
FDA-RFI-2026-131159
Related Notice
Department/Ind. Agency
HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Sub-tier
FOOD AND DRUG ADMINISTRATION
Office
FDA OFFICE OF ACQ GRANT SVCS
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General Information View Changes
  • Contract Opportunity Type: Sources Sought (Updated)
  • Updated Published Date: Nov 06, 2025 11:52 am EST
  • Original Published Date: Oct 06, 2025 05:08 pm EDT
  • Updated Response Date: Nov 10, 2025 05:00 pm EST
  • Original Response Date: Oct 27, 2025 05:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Updated Inactive Date: Nov 25, 2025
  • Original Inactive Date: Nov 11, 2025
  • Initiative:
    • Recovery and Reinvestment Act
Classification
  • Original Set Aside:
  • Product Service Code:
  • NAICS Code:
  • Place of Performance:
    Silver Spring , MD 20993
    USA
Description View Changes

Amendment 3 is to clarify that the correct RFI number is FDA-RFI- 2026- 131159.





Amendment 2 is being posted on 10/31/2025 for the following purposes:



1) To provide responses to the questions that FDA received.



2) To update RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time.





Amendment 1 is posted on 10/22/2025 for the following purposes: 1) RFI response due date is now extended until further notice. and 2) Industry Day/Follow-up time is now to be determined (TBD).





The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially

leverage, current and emerging industry capabilities to modernize FDA’s technology and service for

information flow into and through the FDA. More specifically, FDA aims to gather insights from industry

on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and

information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.


Attachments/Links
Contact Information
Contracting Office Address
  • 4041 Powder Mill Road 4th Floor
  • Beltsville , MD 20705
  • USA
Primary Point of Contact
Secondary Point of Contact
History

Related Document

Oct 6, 2025[Sources Sought (Original)] Request for Information for FDA Contact Center Optimization
Oct 22, 2025[Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization
Oct 31, 2025[Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization
Feb 3, 2026[Special Notice (Original)] Industry Day for FDA Contact Center Optimization
Feb 10, 2026[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization
Feb 18, 2026[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization
Mar 11, 2026[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization
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