Refuse & Single Stream Recyclables Collection for Town and Board of Education Buildings

TOWN OF GREENWICH NO.: 7953
PURCHASING DEPARTMENT
101 Field Point Road ISSUE DATE: 04/21/2026
Greenwich, CT 06830
203 622-7881 DEADLINE DATE: 05/12/2026
DEADLINE TIME: 11:00 AM
REQUEST FOR BID
X REQUEST FOR PROPOSAL
PREPROPOSAL CONFERENCE:
TIME AND DATE:
LOCATION:
RFB/RFP NAME: REFUSE & SINGLE STREAM RECYCLABLE COLLECTION FOR TOWN AND
BOARD OF EDUCATION BUILDINGS
LOCATION: GREENWICH, CT
X PREQUALIFICATION
X STANDARDS/SPECIFICATIONS
X INSURANCE REQUIRED
PLEASE NOTE:
1. Sealed Bids/Proposals are due at the Town of Greenwich Purchasing Department on date noted.
NO bids/proposals will be accepted after the date and time specified above. Bidder is responsible for
actual delivery of the bid/proposal sent by mail or commercial express service to the PURCHASING
DEPARTMENT before the deadline time. Bids/proposals received after the deadline time will not be
considered. PLEASE CLEARLY INDICATE BID/PROPOSAL NUMBER ON LOWER LEFT-
HAND CORNER OF ENVELOPE.
2. BIDS/PROPOSALS ARE NOT ACCEPTED BY FAX OR E-MAIL.
3. COMPANY NAME AND ADDRESS MUST CONFORM ON ALL DOCUMENTS INCLUDING
INSURANCE DOCUMENTS. A POST OFFICE BOX ADDRESS IS NOT ACCEPTABLE.
4. Bid/Proposal number must appear on all bids and related correspondence.
5. The Town of Greenwich is exempt from Federal and State Taxes.
6. The Town will consider an alternate bid only if Bidders have been permitted to provide an alternate
bid. An alternate bid must be clearly identified as such in order to be considered by the Town.
7. Stated prices are to be FOB destination inside delivery, unless otherwise specified herein.
8. Terms and Conditions indicated on reverse.
__________________________________________
Daniel Centofanti, Procurement Specialist
An Affirmative Action/Equality Opportunity Employer, M/F/H
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TERMS AND CONDITIONS
Bidders shall familiarize themselves with all provisions of the specifications and shall not at any time after submitting
bid, dispute any of the specifications or assert that there was any misunderstanding in regard to the furnishing and
delivering of the items called for in the proposal.
The Town of Greenwich reserves the right to issue addenda as needed on bids/proposals.
The Town of Greenwich reserves the right to reject any and all bids not deemed to be in the best interest of the Town of
Greenwich, or to accept that bid which appears to be in the best interest of the Town of Greenwich. The Town of Greenwich
reserves the right to waive any informalities in or reject any or all bids, or any part of any bid.
References to a particular trade name or manufacturer's catalog or model number are made for descriptive purposes to guide
the Bidder in interpreting the requirements of the Town of Greenwich. They should not be construed as, nor are they
intended to exclude proposals on other types of materials, equipment and supplies. However, the Bidder, if awarded a
contract will be required to furnish the particular item referred to in the specification or description unless a departure
or substitution is clearly noted and described in the proposal.
Respondents shall provide one proposal and Bidders one bid price for each specified required line item with no more than
one total lump sum bid, unless allowed to do otherwise by the solicitation. Respondents shall provide no more than one bid
reply unless allowed by the solicitation. Bidders shall not include in their prices any Federal or State taxes from which
the Town of Greenwich is exempt.
The successful Bidder/s shall indemnify the Town of Greenwich against all losses, claims, actions and judgments brought or
recovered against the contractor or the Town of Greenwich. Any respondent that takes exception to the insurance
requirements set forth by the Town of Greenwich Risk Manager shall be deemed unresponsive.
No proposal shall be received from, or Contract awarded to, any person, firm or corporation who is in default or in debt to
the Town of Greenwich for non-performance of any contract, or who is a defaulter as surety or otherwise from any obligation
to the Town of Greenwich.
Bids must be signed in ink by the vendor. No bids shall be made in pencil. Any bids showing any erasures or alterations
must be initialed by the Bidder in ink. Failure to sign and give all information requested in the proposal may result in
the bid being rejected.
Quantities as listed on the bid sheets are estimated for bidding purposes only. Award of Contract shall be for the
quantities actually ordered as needed during the contract period. However, the Town of Greenwich reserves the right to
increase or decrease the quantities by 10%.
Unit prices quoted shall be net exclusive of all taxes, and must include all transportation, delivery and unloading costs;
fully prepaid FOB destination in place inside delivery. Debris, if any, removed.
The Town of Greenwich reserves the right to make awards on an item by item, total or lump sum basis. Where an award is made
on an item by item basis, the unit price prevails. The Town reserves the right to make award in best interest of its own
operation. All awards are contingent upon certification by the Town Comptroller that funds are available in appropriate
accounts.
It is understood that prices shall hold firm and prevail for the actual quantities required or ordered as needed during the
life of the Contract whether more or less than estimated quantities. Unit prices shall not be subject to any increase
during the life of the Contract.
All deliveries are to be made within the time period specified in the bid proposal upon receipt of written purchase order
or authorized verbal requests except as may be otherwise arranged by Supplier and Purchaser. Receipt of Contract is not
authority to ship. Emergency deliveries are to be made within twenty-four (24) hours from receipt of a telephone request
from the Town of Greenwich. All deliveries are to be made on business weekdays between the hours of 9:00 am and 4:00 pm
except as may be otherwise arranged by the Supplier and Purchaser.
In the event deliveries are not made as specified to a Town delivery point, the Town of Greenwich shall reserve the right
to purchase any such bid item on the open market and to charge any increase in price paid over the current contract price
to the account of the vendor.
All bids will be awarded or rejected within sixty (60) days of bid opening date or for the stated period of validity, if
different. Therefore, Bidder agrees that prices will remain firm for acceptance for that period.
Terms of payment to the Contractor shall be net/30 days after receipt of invoice and acceptance and approval of the
services by the Town of Greenwich.
The contractor will not discriminate against any employee or applicant for employment because of race, religion, color, sex
or national origin. The contractor, however, will take affirmative action to insure that minority group members are
employed and are not discriminated against during employment. Such actions shall include, but not be limited to the
following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination;
rates of pay or other forms of compensation; and selection of training, including apprenticeship.
The contractor will, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state
that all qualified applicants will receive consideration for employment without regard to race, religion, color, sex or
national origin. The contractor will send to each labor union or representative of workers with which he has a collective
bargaining agreement or other Contract of understanding, a notice advising the labor union or worker's representative of
the contractors' commitments under this specification and under rules, regulations and orders promulgated by the State.
"Affirmative Action" means procedures which establish hiring and employment goals, timetables, and practices to be
implemented, with good faith efforts, for minority group members.
"Minority Group Members" as identified in EEO-4 reports shall mean Black, Hispanic, Asian or Pacific Islanders, American
Indian, and Alaskan Natives.
The contractor or subcontractor offers and agrees to assign to the public purchasing body all right, title and interest in
and to all causes of action it may have under Section 4 of the Clayton Act, 15 USC. Section 15, or under Chapter 624 of the
General Statutes of Connecticut, arising out of the purchase of services, property or intangibles of any kind pursuant to a
public purchase contract or subcontract. This assignment shall be made and become effective at the time the public
purchasing body awards or accepts such Contract, without further acknowledgment by the parties.

TOWN OF GREENWICH, CT
REQUEST FOR PROPOSAL #7953 DEADLINE: 05/12/2026 AT 11:00 AM
REFUSE & SINGLE STREAM RECYCLABLE COLLECTION FOR TOWN AND
BOARD OF EDUCATION BUILDINGS
BACKGROUND
The Purchasing Department of the Town of Greenwich, on behalf of the Department of Public
Works and the Board of Education (BOE), is soliciting proposals for Refuse and Single Stream
Recyclables Collection for Town and BOE buildings. The requirements, details, and
Specifications for each location are listed within the Request for Proposal (RFP).
GENERAL INFORMATION
The intention of this Request for Proposal (RFP) is to establish a Service Contract with one (1)
or more Contractors who will, upon request, provide the Town with the services, labor, and
supplies described in the Specifications of this Request for Proposal. There is no guarantee as to
the amount of services, labor, or supplies that the Town may purchase during the term of the
Service Contract.
The Service Contract for this RFP shall be an Indefinite Quantity Contract (IQC) Service
Contract. The maximum of $35,000.00 for each project under the standard Service Contract is
being waived.
The Service Contract will have an anticipated initial term of one (1) year: October 1, 2026 -
September 31, 2027. In addition, there will be four (4) optional years that may be engaged
through the mutual consent of both parties on an annual basis.
SPECIFICATIONS
Respondent may submit an alternative, or better, approach to track and weigh the tonnage per
location (for example, all front end loading vehicles to be equipped with onboard scale device -
Point of Service Scale). Respondent shall include the alternative method for calculating the price
per location/route.
Per the Town's ordinance, the tipping fee is $119.00/ton.
All fees (including tipping fees) shall be included in the fixed price per location on the Reply
Sheets. Respondent shall provide the method used to calculate the tipping fees for each location.
If available, Respondent may provide GPS tracking devices on the trucks and submit GPS
reports to the Town.
The Town reserves the right to change and modify the number, type, and size of refuse and
recyclable single stream containers at each service location as required; the frequency of pickups
at each service location as required; and to add or delete service locations as required.
The Awarded Contractor shall comply with all Town, State, and Federal rules, regulations, and
laws. All waste shall be disposed of only at processing facilities or disposal areas approved by
the Town.
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Contractor shall be responsible for furnishing and maintaining all containers. Containers shall be
kept in good mechanical and sanitary condition. Unsightly or damaged truck cabs/containers
shall be replaced or refurbished by the Contractor. Drivers are required to identify and report
damaged bins immediately upon recognition and will be responsible for reporting to The Town.
The Town will not be liable for any loss or damage to the containers. All containers shall be
maintained in a neat and clean condition including painting as necessary. All containers and
vehicles shall be identified with the Contractor's name and address. The Awarded Contractor
shall take necessary measures to prevent scattering of debris over the areas in which the
containers are located.
Prior approval is required of all/any alternates or new versions of containers and all/any must be
approved in advance by the Town before placed at a Town location.
The Town reserves the option to amend the contract as needed (i.e., service requirements may be
reduced during summer, winter break, etc.). The Town reserves the right to increase or decrease
the services to best serve the Town's requirements and to negotiate price adjustments, if
warranted. For example, during the winter break (late December through early January) when the
schools are closed, services will be either decreased or not required. Contractor agrees to respond
to periodic changes within two (2) working days from notification.
Failure to fulfill conditions of the Specifications will result in a monetary reduction in
payment of $100.00 per receptacle per incident.
RESPONDENT'S REPLY
Respondents shall reply to this Request for Proposal by submitting a written proposal and
completing the attached Reply Sheets. Respondents shall indicate their pricing and all other
required information in their proposal.
DURATION OF PROPOSAL
The proposal will remain in effect for a minimum of ninety (90) calendar days from the deadline
for submission of the proposal or until it is formally withdrawn, a contract is executed, this RFP
is canceled, whichever occurs first.
DELIVERY OF PROPOSALS
Proposals shall be delivered via USPS or commercial delivery service (UPS, FedEx etc.) to the
Town of Greenwich Purchasing Department, First Floor, Town Hall, 101 Field Point Road,
Greenwich, CT 06830 by:
11:00 AM on Tuesday, May 12th, 2026
The Purchasing Department is accepting hand-delivered proposals. Proposals received after the
deadline date and time will not be accepted and will be returned unopened to the Respondent.
The Reply Sheets must be completed and returned with the proposal in a sealed envelope. Please
clearly indicate RFP #7953 on the lower left-hand corner of the envelope.
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ISSUANCE OF ADDENDA
The Town of Greenwich reserves the right to amend this solicitation by addenda. Addenda will
be posted to the Town's website (www.greenwichct.gov/bids) up to 48 hours in advance of the
proposal's due date and time. It is the responsibility of the Respondent to check the Town's
website for addenda, the Town will not provide notification. If in the Town's opinion
revisions are of such a magnitude, the deadline for this solicitation may be extended in an
addendum. In addition, addenda can change Specifications, Reply Sheets, and times/dates for
pre-bid meetings as well as due dates/deadlines for questions and proposals.
FEDERAL, STATE, AND LOCAL LAWS
The Respondent shall acknowledge and agree that, should it be awarded the contract, it shall be
solely responsible for strict compliance with all Federal, State, and Local statutes, laws, codes,
rules, regulations, and ordinances, and for the procurement and maintenance of all necessary
licenses and permits relating to this procurement.
APPLICABLE LAW
The laws of the State of Connecticut shall govern this Contract and any and all litigation related
to this Contract. In the event of litigation related to this Contract, the exclusive forum shall be the
State of Connecticut, and the exclusive venue for such litigation shall be the Judicial District for
Stamford/Norwalk at Stamford.
CONTRACTOR/VENDOR VERIFICATION
If applicable, the Contractor/Vendor is required to perform employee background checks as
imposed by Section 2 of Public Act 16-67; which amended Connecticut General Statutes 10-
222c. The statute, as amended, applies to Contractors/Vendors as well as to the
Contractor's/Vendor's employees. With respect to Contractors/Vendors, the statute requires that
the Contractor/Vendor follow the procedures regarding applicant background checks for any
employee with such a Contractor/Vendor who would be in a position in the school district
involving possible student contact. State of Connecticut Contractor Verification form (in
accordance with Public Act 16-67) is attached as Exhibit C.
PROHIBITED
Consumption or use of alcohol and/or drugs is prohibited on school property. Any individual
with alcohol or drugs will be removed from said property. Smoking in the building, consumption
of alcoholic beverages, or any illegal substance is expressly prohibited on all Greenwich Public
Schools property, in all school buildings, and on school grounds. All employees or persons
entering the property surrounding the school are restricted to the immediate area of work.
Communication between workers and students will not be tolerated.
ACCEPTANCE OF REQUEST FOR PROPOSAL CONTENT
Provisions of this RFP and the contents of the successful response will be used to establish final
contractual obligations. The Town retains the option of canceling the award if the successful
Respondent fails to accept such obligations. The Town and the successful Respondent shall enter
into a written Contract for the services rendered. It is expressly understood that this RFP and the
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Respondent's proposal shall be attached and included by reference in the Contract signed by the
Town and the Contractor.
TAXES
The Town of Greenwich is exempt from the payment of taxes imposed by the Federal Government
and/or State of Connecticut, and such taxes shall not be included in the proposal prices.
PAYMENTS
The Town of Greenwich shall make payment net thirty (30) days of receipt of invoice, submittal
of documentation, and acceptance of the products and/or services.
PACKAGING
Each proposal shall be sealed to provide confidentiality of the information prior to the submission
date and time. Please note the RFP # on the outside of the package. The Town will not be
responsible for premature opening of proposals that are not properly labeled.
CONTRACT FORMAT
The Town of Greenwich has included as part of the RFP, Exhibit B, the Service Contract format
which shall be used for this procurement.
INDEMNITY
The Contractor shall indemnify and save harmless the Town and its officers, agents, servants and
employees, from and against any and all claims, demands, suits, proceedings, liabilities,
judgments, awards, losses, damages, costs and expenses, including attorneys' fees, on account of
bodily injury, sickness, disease or death sustained by any person or persons or injury or damage
to or destruction of any property, directly or indirectly arising out of, relating to or in connection
with the Work, whether or not due or claimed to be due in whole or in part to the active, passive
or concurrent negligence or fault of the Contractor, his officers, agents, servants or employees,
any of his subcontractors, the Town any of his respective officers, agents, servants or employees
and/or any other person or persons, and whether or not such claims, demands, suits or
proceedings are just, unjust, groundless, false or fraudulent; and the Contractor shall and does
hereby assume and agrees to pay for the defense of all such claims, demands, suits and
proceedings; and provided that the Contractor shall not be required to indemnify the Town, its
officers, agents, servants or employees against any such damages occasioned solely by acts or
omissions of the Town other than supervisory acts or omissions of the Town in connection with
the Work.
CANCELLATION OF AWARD/CONTRACT
If the Contractor fails to perform or observe any material term or condition of the bid/proposal or
Contract and such failure continues for thirty (30) days after the Contractor's receipt of written
notice, the Town of Greenwich may cancel the Award/Contract without liability for cancellation
or termination charges.
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MODIFICATION OR WITHDRAWAL OF PROPOSAL PRIOR TO DEADLINE
A Respondent wishing to withdraw a proposal prior to the deadline may do so by preparing a
formal written request on company letterhead. The person who signs the letter shall be the same
person who signs the Reply Sheets. The Town will verify that the signature on the letter matches
the signature on the Reply Sheets.
The Town will also verify the request to withdraw the proposal by calling the Respondent at the
telephone number supplied on the Reply Sheets.
After the Town is satisfied that a request to withdraw a proposal before the established deadline
is valid, the proposal will be returned to the Respondent. The Respondent may then withdraw
completely from the bidding process or may modify the proposal and resubmit before the
deadline.
MODIFICATION OR WITHDRAWAL OF PROPOSAL AFTER DEADLINE
If bid security is required and a Respondent does not honor their proposal for the specified time,
the bid check shall become the property of the Town; or, if a Bid Bond was furnished, the Bid
Bond shall become payable to the Town.
After the proposal deadline has passed, the submitted proposals become the property of the
Town and are valid offers to be honored by the Respondent for sixty (60) days or longer, as
specified in the Request for Proposal.
Respondents who do not honor their proposals for the sixty (60) day (or as specified) period shall
be declared irresponsible Respondents.
STATEMENT OF PROPOSING COMPANY'S QUALIFICATIONS
The "Statement of Proposing Company's Qualifications" shall be completed and included with
the proposal.
RESERVATION OF RIGHTS
The Town of Greenwich reserves the right to reject any and all proposals not deemed to be in the
best interest of the Town, or to accept that proposal which appears to be in the best interest of the
Town. The Town reserves the right to waive any and all informalities or reject any or all
proposals or any part of any proposal.
INSURANCE REQUIREMENTS
The awarded Contractor will be required to provide insurance coverage as specified on the
Insurance Requirements Sheet, Exhibit A, of this RFB/RFP. The Acord certificate of
insurance form must be executed by your insurance agent/broker and returned to this office.
The most current Acord form should be used for insurance documentation purposes. Company
name and address must conform on all documents including insurance documentation. It is
required that the agent/broker note the individual insurance companies providing coverage,
rather than the insurance group, on the Acord form. The Contract number (provided to the
awarded Contractor), project name and a brief description must be inserted in the "Description of
Operations" field. It must be confirmed on the Acord Form that the Town of Greenwich are
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endorsed as an additional insured by having the appropriate box checked off and stating such in
the "Description of Operations" field. Contractor's insurance must be primary and non-
contributory.
The Contractor shall be responsible for maintaining the above insurance coverages in force
to secure all of the Contractor's obligations under the Contract with an insurance company
or companies with an AM Best Rating of A-:VII or better, licensed to write such insurance
in Connecticut and acceptable to the Risk Manager, Town of Greenwich. For excess
liability only, non-admitted insurers are acceptable, provided they are permitted to do
business through Connecticut excess line brokers per listing on the current list of Licensed
Insurance Companies, Approved Reinsurers, Surplus Lines Insurers and Risk Retention
Groups issued by the State of Connecticut Insurance Department.
The Contractor shall submit with the bid/proposal the signed, original "Insurance Procedure"
form, included in the reply sheets, which states that the Contractor agrees to provide the
specified insurance coverage for this bid/proposal at no additional charge above any insurance
charge declared in the bid/proposal.
CONFIDENTIALITY/DISCLOSURE
"Contractor" refers to all Bidders/Respondents submitting a bid/proposal.
The Town will afford due regard to the Contractor's request for the protection of proprietary or
confidential information received. However, all materials associated with the Bid/Proposal and
the Contract are subject to the terms of the Connecticut Freedom of Information Act ("FOIA")
and all corresponding rules, regulations and interpretations. In making such a request, the
Contractor may not state generally that the materials are proprietary or confidential in nature and
therefore not subject to release to third parties. The specific sentences, paragraphs, pages or
sections that the Contractor believes are exempt from disclosure under FOIA must be
specifically identified as such. An explanation and rationale to justify each exemption consistent
with FOIA must accompany the request. The rationale and explanation must be stated in terms of
the prospective harm to the competitive position of the Contractor that would result if the
identified material were to be released and the reasons why the materials are legally exempt from
release pursuant to FOIA.
If the Contractor indicates that certain documentation is submitted in confidence, by specifically
and clearly marking said documentation as CONFIDENTIAL, the Town will endeavor to keep
said information confidential to the extent permitted by law. The Town, however, shall have no
obligation to initiate, prosecute or defend any information that is sought pursuant to a FOIA
request. The Contractor shall have the burden of establishing the availability of any FOIA
exemption in any proceeding where it is an issue. In no event shall the Town, or any
representative of the Town, be liable for the disclosure of any documents or information in its
possession which the Town believes are required to be disclosed pursuant to FOIA or other
requirements as mandated by policy/law.
Additionally, as per Section 1-210(b) of FOIA - Nothing in the Freedom of Information Act
shall be construed to require the disclosure of:
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(24) Responses to any request for proposals or bid solicitation issued by a public agency,
responses by a public agency to any request for proposals or bid solicitation issued by a private
entity or any record or file made by a public agency in connection with the contract award
process, until such contract is executed or negotiations for the award of such contract have
ended, whichever occurs earlier, provided the chief executive officer of such public agency
certifies that the public interest in the disclosure of such responses, record or file is outweighed
by the public interest in the confidentiality of such responses, record or file.
ISSUING AUTHORITY
Mr. Daniel Centofanti, Procurement Specialist, is responsible for the conduct of this
procurement. Any inquiries or requests regarding this procurement shall be submitted in writing
to Mr. Centofanti to the address below by:
11:00 AM on Tuesday, April 28th, 2026
Town of Greenwich
Purchasing Department
101 Field Point Road
Greenwich, CT 06830
Email: Daniel.Centofanti@GreenwichCT.gov
PROPOSAL COSTS
The Respondent shall be responsible for all costs incurred in the development and submission of
their proposal. The Town assumes no contractual obligation as a result of the issuance of this RFP,
the preparation or submission of a proposal by a Respondent, or the evaluation of an accepted
proposal. The Town shall not be contractually bound until the Town, and the successful
Respondent has executed a written Contract for this procurement.
PRESENTATIONS
Selected Respondents may be required to present their proposals to the Evaluation Committee.
The costs of such presentations and interviews shall be borne solely by the Respondents.
PROPOSAL FORMAT AND REQUIREMENTS
Respondent shall submit one (1) original and three (3) copies along with one (1) Flash Drive of
the complete proposal.
Proposals must be submitted in a package/envelope that is clearly marked "RFP #7953 -
"REFUSE & SINGLE STREAM RECYCLABLE COLLECTION FOR TOWN AND
BOARD OF EDUCATION BUILDINGS".
All proposals shall be addressed to:
Town of Greenwich
Purchasing Department
101 Field Point Road
Greenwich, CT 06830
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At the very beginning of the proposal, the Respondent should include a letter of transmittal
signed by an individual authorized to bind the company.
EVALUATION COMMITTEE
The Evaluation Committee's members will read, and grade (privately and individually) all
responsive proposals based on the evaluation criteria specified in this RFP. Each Respondent will
be ranked based on the Evaluation Committee's scores of the proposals. The Evaluation
Committee shall select the finalist(s) to be interviewed.
The Evaluation Committee may elect to visit at least one of the locations currently being
serviced by the Respondents for the purpose of observing the level of service being provided.
The financial strength of the Respondents and the results of reference checks may also be
considered during the Evaluation Process. In addition, exceptions raised by the Respondents (if
any) will need to be reconciled to the mutual satisfaction of both parties prior to an award.
The Evaluation Committee shall recommend awarding the proposal which is deemed to be in the
best interest of the Town based on the Specifications of this RFP.
EVALUATION CRITERIA
Proposals and Respondents will be evaluated using the following criteria:
1. Experience, References, and Qualifications
* Proposals shall include a summary of the company's experience and qualifications;
include a list of current contracts within the State of Connecticut.
* Proposals shall include at least three (3) references, including municipalities.
* Proposals shall include a summary of any criminal or civil suits against the company and
all litigation actions (within the State of Connecticut) involving the proposing company
within the last five years.
2. Equipment and Capacity to Perform Services
* Proposals shall include an itemized list of the Contractor's equipment to be used in
fulfilling the contract, including standby units. This list shall include a brief description
of the equipment and age of each unit and the planned replacement schedule and type of
fuel used.
* Proposals shall include a statement indicating the number of employees needed to
perform this service and any management or supervisory personnel that will be involved
in providing weekly services.
3. Methodology and Operational Plan
* Proposals shall include the Contractor's methodology to deliver the desired services the
Town is seeking as specified.
* Proposals shall include a tentative plan of operation describing the routes to be
established, days of the week for collections, and alternative procedures to be followed in
case of severe weather or equipment failures.
* Proposals shall include a detailed plan and policy for responding to service complaints in
a timely matter.
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