Re-bid Unemployment Cost and Management Claims

CITY OF NEW ORLEANS
REQUEST FOR PROPOSALS
FOR
RE-BID UNEMPLOYMENT COST AND CLAIMS
MANAGEMENT
RFP NO. 4693
RELEASE DATE: MAY 5, 2026
SUBMISSION DEADLINE: JUNE 4, 2026 @ 4:00 P.M.

KEY REMINDERS TO PROSPECTIVE RESPONDENTS
1. READ THE SOLICITATION IN ITS ENTIRETY.
2. CONTACT THE DESIGNATED PURCHASING OFFICIAL ONLY.
3. CHECK THE SUPPLIER PORTAL PERIODICALLY.
4. TAKE ADVANTAGE OF THE QUESTION AND ANSWER PERIOD.
5. PROVIDE COMPLETE ANSWERS AND DESCRIPTIONS.
6. REVIEW THE RFP AND YOUR RESPONSE BEFORE SUBMITTING.
7. SUBMIT YOUR PROPOSAL ON TIME.
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

TABLE OF CONTENTS
Section 1 - Definition
Section 2 - Overview
Section 3 - DBE
Section 4 - Anticipated Timetable
Section 5 - Responsiveness and Selection Committee
Section 6 - Evaluation
Section 7 - Notification and Contract
Section 8 - Submission
Section 9 - General Information
Section 10 - Statement of No Response
Section 11 - Attachments
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

SECTION 1 - DEFINITIONS
"BRASS" means Budget, Requisition, and Accounting Services System.
"City" means the City of New Orleans.
"Close Event" means the date and time at which BRASS prohibits Respondents from
submitting a response to the solicitation.
"DBE" means Disadvantage Business Enterprise.
"Event" means the solicitation (RFQ, RFP, ITB, ITQ) that the Bureau of Purchasing
created to release it on the Supplier Portal of BRASS.
"OSD" means the City's Office of Supplier Diversity.
"Open Event" means the date and time at which the Event is released to the public in the
Supplier Portal of BRASS.
"Purchasing Conference Room" means the room adjacent to the Bureau of Purchasing
located on the 4th floor of City Hall at 1300 Perdido Street, New Orleans, Louisiana 70112.
"Respondent", "Respondents" or "a respondent" means a person or entity who responds
to the RFP.
"RFP" means the present request for proposals.
"SBE" means Small Business
s Enterprise as defined by the U.S. Small Business Administration.
"SLDBE" means State and Local Disadvantage Business Enterprise.
SECTION 2 - OVERVIEW
2.1 Introduction
The Chief Administrative Office (CAO) uphold the City Charter and City ordinances
through the effective management and oversight of all mandated operations in the
delivery of services to the citizens of New Orleans. The Chief Administrative Office
seeks to provide transparent, effective, and efficient service delivery for the citizens of
New Orleans. The Chief Administrative Office is responsible for carrying out the City's
mission, vision, and values by overseeing the day-to-day operational functions of City
Hall, coordinating and implementing innovative solutions to reform city government, and
ensuring the city is fiscally responsible.
2.2 Background
The City intends to hire a firm for the services described in this RFP as part of the City's
need for unemployment cost and claims management for employees. The firm will
represent the City's interest relative to unemployment compensation.
2.3 Purpose
The City seeks proposals from qualified firms and/or individuals to manage and
represent the City's interest relative to unemployment compensation
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

2.4 Statement of Needs
You must refer to Attachment A.
2.5 Performance Evaluation
The City will memorialize performance evaluation criteria in the executed contract.
SECTION 3 - DBE
3.1 In General
The requirements of the City's DBE Program apply to the RFP.
See section of the RFP on Attachments for more information and the applicable form(s).
3.2 DBE Goal
A DBE contract goal of 35 percent has been established for this RFP.
3.3 DBE Interest
The Bureau of Purchasing and OSD seek to offer the opportunity to DBE and SLDBE,
SBEs, and other certified minority, women, disabled veteran owned businesses to submit
their interest in participating to the RFP as a prospective subcontractor to a respondent
or to jointly propose as a prospective partner with a respondent, or both.
DBE and other certified diversity entities must complete a questionnaire to express their
interest. Follow the below link to submit your interest:
* https://forms.office.com/Pages/ResponsePage.aspx?id=hfTLCLccAkqaIQ3ZtFuf9
0s12RkxNB5KnaGW8hYN33NUQlo4WkhHWE5YQ1lCQjZHUUZBOEhMMzg1U
C4u
If a pre-submittal conference is scheduled, OSD will present the results of the
questionnaire for the RFP during the conference.
IMPORTANT: Submit your interest on or before the deadline identified under Section 4.1.
Otherwise, OSD will not be able to present it during the pre-submittal conference.
The Bureau of Purchasing will post said results via an addendum to the RFP following
the said conference or, in the absence of a conference, several days after the deadline
identified under Section 4.1.
3.4 DBE Opportunities
The City expects Respondents to ensure that every effort is made to meet DBE utilization
goals.
OSD offers the opportunity to Respondents to submit subcontracting opportunities on its
DBE Opportunities Page. Said page can be found at:
* https://www.nola.gov/economic-development/supplier-diversity/opportunities/
3.5 Point of Contact
You shall direct questions related to DBE compliance prior to the Submission Deadline
to:
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

* By email: Supplierdiversity@nola.gov
* In writing or in-person: Office of Supplier Diversity
1340 Poydras Street, Suite 1800,
New Orleans, LA 70112
SECTION 4 - ANTICIPATED TIMETABLE
4.1 Dates
Release/Open Event (Cone of Silence Begins) May 5, 2026
Deadline for DBE Interest May 20, 2026@ 4:00 P.M.
Pre-Submittal Conference May 21, 2026@11:00 A.M.
Site Visit (if applicable) N/A
Deadline for Submitting Questions May 26, 2026@ 2:00 P.M. CST
Submission Deadline/Close Event June 4, 2026@ 4:00 P.M.
Evaluation by Selection Committee On or about June 19, 2026
Notification Within 1 to 2 business days from
the date of the evaluation
4.2 Meetings
The pre-submittal conference meeting and the selection committee meeting are public
meetings. The Bureau of Purchasing encourages Respondents to attend said meetings.
The pre-submittal conference will be held via teleconference call. The Designated
Purchasing Official will post the dial in information via the Event in BRASS under
"Meetings."
4.3 City Calendar
The Bureau of Purchasing posts the dates and times of the public meetings connected to
the RFP on the calendar of the City.
The Bureau of Purchasing encourages Respondents to subscribe to the calendar.
The City calendar can be found at:
* Calendar - City of New Orleans (nola.gov) .
4.4 Selection Committee Meeting
The Bureau of Purchasing makes every effort to maintain the above date of the selection
committee meeting.
However, from time to time, the Bureau of Purchasing may need to reschedule the said
meeting for reasons which include, but not limited to, request(s) from committee
member(s) to have additional time for review, an unexpected calendar conflict of one or
more committee member, an unforeseen emergency, etc.
4.5 Questions
You must submit substantive questions to the Designated Purchasing Official via the "Q
& A Forum" in the Event no later than the deadline set forth in Section 4.1.
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RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

The Bureau of Purchasing does not guarantee that your question(s) submitted via email
to the Designated Purchasing Official will be answered.
The Designated Purchasing Official will issue a response to questions by written
addendum to the RFP.
Your question(s) submitted after the deadline may not be reviewed for inclusion in an
addendum to the RFP.
The Designated Purchasing Official will not respond to substantive questions submitted
verbally either by telephone or in person or both outside of the scheduled meetings.
4.6 Cone of Silence
From the release of the RFP until the award, there is a prohibition on communication by
respondents (or anyone on their behalf) with the City's staff, the mayor and staff, council
members and staff, members of the selection committee members and elected officials.
The Bureau of Purchasing calls this prohibition the "Cone of Silence."
This does not apply to oral communications at pre-submittal conferences, oral
presentations before selection committees, contract negotiations, or communications in
writing at any time with any city employee or elected official regarding matters not
concerning this RFP.
In those instances, in which a Prospective Respondent is also an incumbent contractor,
the City's staff and the incumbent contractor may contact each other with respect to the
existing contract only.
Under no circumstances may the City's staff and the incumbent contractor and/or its
representative(s) discuss the RFP.
BREAKING THE CONE OF SILENCE, IF PROVEN, MAY RESULT IN A
DISQUALIFICATION OF YOUR RESPONSE.
SECTION 5 - RESPONSIVENESS AND SELECTION COMMITTEE
5.1 Responsiveness
Following the submission deadline, the Designated Purchasing Official will:
* Opens the timely submitted proposals, and then
* Reviews and determines if the respondent completed and submitted the required
forms.
You are invited to read Section 8.7 for failure to comply with the deadline or the required
documents.
If there are responsive respondents, the Designated Purchasing Official will provide a
copy of the proposals to the selection committee.
5.2 Selection Committee - Composition
The Chief Procurement Officer must establish selection committees with relevant subject-
matter expertise in reviewing and evaluating responses to the RFP.
As per the applicable executive order, the selection committee will consist of the following
individuals:
* The Chief Administrative Officer, or designee,
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RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

* The Chief Financial Officer, or designee,
* The manager of the User Entity requesting the service, or designee,
* The employee who will manage and monitor the contract, and
* A professional from within local government who possesses expertise in the
relevant field.
5.3 Selection Committee - Grading
The members on the selection committee shall either complete the numerical grading or
use the wholly qualitative evaluation criteria.
5.4 Selection Committee - Non-Voting Member
The Selection Committee, through a majority vote, may add one non-voting member to
the committee who has expertise in the relevant field.
SECTION 6 - EVALUATION
6.1 In General
The selection committee will evaluate responses based on the technical criteria
established under this section.
You may receive the maximum points, a portion of this score, or no points at all,
depending upon the merit of your response, as judged by the selection committee in
accordance with the technical criteria.
During the review of any submission at any time (including in the event of a shortlist), the
selection committee may:
* Conduct reference checks relevant to the solicitation to verify all information, and
rely on or consider any relevant information from such cited references or from any
other sources in the evaluation of the submissions,
* Seek clarification of a submission or additional information from any or all
respondents and consider same in the evaluation of submissions,
* Waive any requests or requirements if such waiver is in the best interest of the
City, and
* Request interviews/presentations with any, some or all respondents to clarify any
questions or considerations based on the information included in submission.
6.2 Technical Criteria for the RFP
The Selection Committee will use the following criteria to evaluate the proposals
submitted by Respondents:
1. Criterion No. 1- Past Performance: 0 - 40 Points
Previous experience conducting unemployment cost and claims management for
public entities.
2. Criterion No. 2 - Specialized Experience: 0 - 35 Points
Previous experience conducting unemployment cost and claims management for
public municipalities.
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

3. Criterion No. 3 - Price Proposal: 0 -10 Points
Cost.
4. Criterion No. 4 - DBE : 0 -15 Points
DBE Goal.
Quality of Proposal
Past Performance Issues
You will see below a table with additional information on this criterion.
POINTS DESCRIPTION POINT AWARDING GUIDELINES
AWARD
3pts may DBE Goal: 3pts * Meets or exceeds the
be stated contract DBE goal
Proposal complies
awarded or demonstrates why
with contract DBE
and how the respondent
participation goal or
can only achieve a lower
will conduct good
DBE goal
faith efforts to do so.
* States they will meet a
2pts
lower contract goal
without demonstrating
why or how.
1pts
* No commitment - 0%,
but demonstrates why &
how DBE participation is
not achievable.
0pts
* No commitment -0%
without explanation.
6pts may Quality of +2pts * Prime has identified
be Proposal: scopes of work to be
awarded performed by DBE
Proposal submitted
firm(s) to be used that
a quality DBE
represent a
Participation Plan
Commercially Useful
that includes
Function.
innovative strategies
and approaches to
+1pts * Prime has clearly
achieve and
identified DBE firm(s)
maintain compliance
and their scopes of work.
over the contract
term and that builds
+2pts
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT

capacity in the DBE * The DBE has
community. contributed directly to
the Proposal (Resumes,
Experience Portfolio,
etc.).
+1pts
* Prime has identified
ways to support the DBE
(e.g.: Mentor-protege
relationship, bonding,
early payments, etc.).
6pts is Past Performance Up to 6 Points shall be deducted for
default Issues: points may the following reasons:
award; be
Includes firm's past * Prime has a history of
points deducted.
performance on not meeting their
may be
meeting DBE goals, committed DBE goal.
deducted
technical assistance
and supportive * Prime has history of
services designed switching DBEs or
to increase reduces work committed
participation and to DBEs.
build capacity in the
DBE community. * Prime is inconsistent
with reporting
requirements of the DBE
policy.
* Prime does not
cooperate with OSD on-
site monitoring.
* Prime has history of not
paying their DBE subs in
a timely manner.
* Prime has a history of
insufficient GFEs.
6.3 Price Proposal
The selection committee will then evaluate and rank responsive proposals on price.
You may receive the maximum points, a portion of this score, or no points at all,
depending upon the merit of its price proposal, as judged by the selection committee in
accordance with:
Pricing Proposal 0 - 10 Points
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RFP No.: 4693
RFP Title: RE-BID UNEMPLOYMENT COST AND CLAIMS MANAGEMENT