R608--Spanish Tele-Interpreter Services - VBA RO _ Muskogee Ed. Call Ctr.

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Contract Opportunity

What are the total hours required for this contract? Est. 30,000 minutes/year per Cost/Price Schedule
How many people are required on staff at once? Enough to provide coverage this level is not dictated by the VA and is the responsibility of the contractor to provide adequate performance.
What does SV on the pricing sheet indicate? SV stands for Service.
Is there a staffing schedule? Hours of operation included VA will not tell the contractor how to staff or schedule.
May I request the "Labor Mix and Level of Effort" excel spreadsheet stated on page 40 of the uploaded attachment in SAMS.

This statement will come out and will not be a part of the evaluation criteria of any quote submitted.
Do you prefer interpretation services exclusively over the phone, or if you are also interested in providing video interpretation. Over the phone only.

Are all services required to be conducted remotely, or are there any other specific preferences? Remote services only.

What is the cost of background checks from OPM? Didn t have background checks last contract.

What is the solicitation number of the prior award? Current contract # is 36C10E23P0038

Is LAN required? No

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