R699--Bronx Switchboard Operators

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Contract Opportunity

The VISN 2 is in need of SWITCHBOARD TELEPHONE OPERATORS SERVICES at Bronx Department Veterans Affairs Medical Centers located at 130 West Kingsbridge Road 10468. This requirement for services to perform SWITCHBOARD TELEPHONE OPERATORS SERVICES as outlined in the attached Performance Work Statement (PWS). The Department of Veterans Affairs Network Contracting Office (NCO) 2 is conducting a market survey in search of responsible sources in order to determine the acquisition strategy for this potential procurement.

The North American Industry Classification Systems (NAICS) Code for this requirement is 561421 TELEPHONE ANSWERING SERVICES. The Small Business Administration (SBA) size standard for this NAICS Code is $19.0 Million.

Interested parties are advised that, in accordance with the Veterans First Contracting Program under 38 U.S.C. 8127-8128, as outlined in the VA Acquisition Regulation (VAAR) subpart 819.70 and VA Procurement Policy Memorandum 2016-05, the following applies:

If the Contracting Officer has a reasonable expectation that two or more small business concerns owned and controlled by Service-Disabled Veteran-Owned Small Businesses (SDVOSB) are capable of fulfilling the requirement at a fair and reasonable price that provides the best value to the United States, the requirement will be set aside for SDVOSB concerns. If a SDVOSB set-aside is not appropriate, the requirement will be evaluated to determine if a set-aside for Veteran-Owned Small Businesses (VOSB) is suitable.

The terms SDVOSB and VOSB under the Veterans First Contracting Program have the same meanings as defined in FAR subpart 2.101, with the exception of acquisitions authorized by 38 U.S.C. 8127 and 8128. For participation in the Veterans First Contracting Program set-asides, SDVOSB and VOSB concerns must be listed as verified in the Vendor Information Pages (VIP) database at https://www.vip.vetbiz.gov, or must provide documentation of their Service-Disabled Veteran-Owned Small Business status in addition to meeting the small business size standard defined by the NAICS code.

If capability packages are received from at least two (2) capable small business firms that meet the NAICS code small business size standard - in the following order of preference - this requirement will be set aside accordingly:

1. SDVOSB
2. VOSB
3. Other capable small business firms

Eligible parties are required to provide the following capability information to the Contracting Officer, Mr. Clifford S. Harrison (Clifford.Harrison@va.gov):Â

- Professional Qualifications necessary for the satisfactory performance of the required services outlined in the attached SOW
- Capability to accomplish the work in the required timeframe
- Minimal three (3) references with a description of work completed for a Government agency or private industry of equivalent complexity to the required services. The names of the appropriate Point of Contact (POC) and their contact information (telephone numbers and email addresses).
- DUNS number
- Business Size (Large/Small) under NAICS Code 561421
- Business Socio-Economic Status (SDVOSB, VOSB, WOSB, 8(a), HUB Zone, etc.)
- Copy of VIP showing verified status
- Estimated cost of the required services

Responses to this notice must be submitted in writing via (email) and must be received not later than Friday, November 24th, 2025 at 12:00PM, email: Clifford.Harrison@va.gov it is the responsibility of the responder to ensure the timely delivery of their capability packages.

No telephone inquiries will be accepted. Please review the attached SOW, compile all questions or requests for information (RFI s) in one (1) email and submit to Clifford.Harrison@va.gov

Responses to this notice will be used by the Government to make appropriate acquisition decisions. If your firm is a Service-Disabled Veteran Owned, you must be VERIFIED in VetBiz (see internet site: http://vip.vetbiz.gov) or provided your Service Disable Veteran Owned Small Business Certificate/documentation. Contractor must be registered in System for Award Management (SAM), formerly CCR (see internet site: http://www.sam.gov).

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