Agency: | City of Austin |
---|---|
State: | Texas |
Type of Government: | State & Local |
NAICS Category: |
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Posted Date: | Mar 18, 2024 |
Due Date: | Apr 11, 2024 |
Solicitation No: | RFP 1100 MLR3015 |
Bid Source: | Please Login to View Page |
Contact information: | Please Login to View Page |
Bid Documents: | Please Login to View Page |
Type: |
Request For Proposals (RFP) |
Status: | Open |
Solicitation Number: | RFP 1100 MLR3015 |
Description: | Quality Monitoring Services UCC & Austin 311 |
Summary: | City of Austin dba Austin Energy seeks an experienced Contractor to monitor calls/transactions for two contact centers Utility Contact Center (UCC) and Austin 3-1-1; and score them according to each call center’s established quality standards |
To begin creating a Response to this Solicitation, click the "Create Response" button below.
See the Solicitation documents in the Attachments section below for futher instructions on developing and submitting your Response.
Authorized Contact Names: | |
Solicitation Specific
Questions: |
Michelle Rocha (512) 974-2500 purchinfo@austintexas.gov |
Small Minority Business
Resources Questions: |
John Wesley Smith (512) 974-7758 smbrcompliancedocuments@austintexas.gov |
Important Solicitation Dates: | |
Solicitation Published: |
03/18/2024 07:20 AM |
Response Due: |
Prior to 04/11/2024, 02:00 PM |
Response Opening: |
04/11/2024, 03:00 PM |
Special Notes: |
None Available |
File Description | Type | Date | |
Solicitation Cover Sheet | 03/18/2024 |
Download |
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Solicitation Instructions | 03/18/2024 |
Download |
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Scope of Work | 03/18/2024 |
Download |
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Standard Terms and Conditions | 03/18/2024 |
Download |
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Offers and Certification Forms | docx | 03/18/2024 |
Download |
Exhibit A-Austin 3-1-1 Definition Document & Scorecard | 03/18/2024 |
Download |
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Exhibit B - Austin 3-1-1 Approved Acronym Abbreviations | 03/18/2024 |
Download |
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Exhibit C - Austin 3-1-1 Activity Quality Training and definitions | 03/18/2024 |
Download |
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Exhibit D- Austin 3-1-1 Outside Vendor QA Grading Points | 03/18/2024 |
Download |
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Exhibit E - UCC Quality Assurance Definitions Document | 03/18/2024 |
Download |
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Exhibit F - UCC Scorecard | 03/18/2024 |
Download |
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Exhibit G - AE Data Handling Controls | 03/18/2024 |
Download |
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Exhibit H - FACTA | docx | 03/18/2024 |
Download |
Exhibit I - AE Network Connection Agreement | docx | 03/18/2024 |
Download |
Exhibit J - AE Consultant Remote Access Request | 03/18/2024 |
Download |
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