26PRSBH1 | Problem Resolution System Complaint Resolution Assistance | RFR
| Agency: |
Commonwealth of Massachusetts |
| State: |
Massachusetts |
| Type of Government: |
State & Local |
| NAICS Category: |
- 541611 - Administrative Management and General Management Consulting Services
- 541990 - All Other Professional, Scientific, and Technical Services
|
| Posted Date: |
Nov 21, 2025 |
| Due Date: |
Dec 5, 2025 |
| Solicitation No: |
BD-26-1026-DOE02-DOE01-123118 |
| Original Source: |
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| Contact information: |
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| Bid Documents: |
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Description
Bid Solicitation: BD-26-1026-DOE02-DOE01-123118
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Responses Due in 13 Days, 16 Hours, 34 Minutes
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Header Information
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Bid Number:
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BD-26-1026-DOE02-DOE01-123118
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Description:
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26PRSBH1 | Problem Resolution System Complaint Resolution Assistance | RFR
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Bid Opening Date:
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12/05/2025 12:00:00 PM
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Purchaser:
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Jonna Willis
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Organization:
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Department of Elementary and Secondary Education
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Department:
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DOE02148 - Department of Elementary and Secondary Education
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Location:
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DOE01 - Department of Elementary and Secondary Education
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Fiscal Year:
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26
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Type Code:
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NS - Non-Statewide Solicitation
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Allow Electronic Quote:
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Yes
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Alternate Id:
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26PRSBH1
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Required Date:
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Available Date
:
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11/21/2025 03:42:51 PM
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Info Contact:
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Bob Hanafin | Bob.Hanafin@mass.gov
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Bulletin Desc:
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The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor to conduct state complaint investigations on its behalf and in accordance with state and federal special education laws and regulations.
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Ship-to Address:
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Admin and Finance Unit
135 Santilli Highway
Everett, MA 02149
US
Email: Jonna.t.willis@mass.gov
Phone: (781) 338-3000
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Bill-to Address:
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Admin and Finance Unit
135 Santilli Highway
Everett, MA 02149
US
Email: Jonna.t.willis@mass.gov
Phone: (781) 338-3000
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Print Format:
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File Attachments:
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Bid - Read Only (Request for Response)
Attachment A - Read for details on how to respond
Evaluation Criteria Scorecard - Read Only
Prompt Pay Discount Form
Attachment B - Contact Form
State Forms - Read Only - Updated Oct 2025
IT RFR Required Specifications - Read Only - May not be applicable to this specific bid
IP Language - read only - may not be applicable
RFR - Required Specifications from OSD
DESE Required Language
Small Business Program Plan Language
Sample Deliverables-based budget
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Form Attachments:
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Required Quote Attachments
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SBPP (Small Business Purchasing Program) Eligible?:
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YES
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See SBPP requirements and exceptions at www.mass.gov/sbpp :
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Item # 1:
(
86-13
-
00
)
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The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor to conduct state complaint investigations on its behalf and in accordance with state and federal special education laws and regulations.
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U N S P S C Code:
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86-13-00
Specialized educational services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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YR - Year
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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MASS_AWS_PROD
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