Provision of TeamViewer Licenses and Support on a Multi-Year Contract

BL111-26 Page 1
July 21, 2026
INVITATION TO BID
BL114-26
The Gwinnett County Board of Commissioners is soliciting competitive sealed bids from qualified service providers for
the Provision of TeamViewer Licenses and Support on a Multi-Year Contract for the Department of Information
Technology Services.
Bids should be typed or submitted in ink and returned in a sealed container marked on the outside with the BL# and
Company Name. Bids will be received until 2:50 P.M. local time on Wednesday, August 12, 2026 at the Gwinnett
County Financial Services - Purchasing Division - 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046. Any bid
received after this date and time will not be accepted. Bids will be publicly opened and read at 3:00 P.M. This will be a
virtual bid opening only. Please use the link found here to join, or by dialing 1-323-676-6170. Access Code is: 893 006
164#. Apparent bid results will be available the following business day on our website www.gwinnettcounty.com.
Questions regarding bids should be directed to Bethany White, Purchasing Associate II at
Bethany.White@gwinnettcounty.com or by calling 770-822-5149, no later than 3:00 P.M. on Thursday, August 6th,
2026. Bids are legal and binding upon the bidder when submitted.
Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or
activities. Any requests for reasonable accommodations required by individuals to fully participate in any open
meeting, program or activity of Gwinnett County Government should be directed to the ADA Coordinator at the
Gwinnett County Justice and Administration Center, 770-822-8165.
The written bid documents supersede any verbal or written prior communications between the parties.
Award will be made to the services provider submitting the lowest responsive and responsible bid. Gwinnett County
reserves the right to reject any or all bids, to waive technicalities, and to make an award deemed in its best interest.
Bids may be split or awarded in entirety. Gwinnett County reserves the option to negotiate terms, conditions and
pricing with the lowest responsive, responsible bidder(s) at its discretion.
Award notification will be posted after award on the County website, www.gwinnettcounty.com and companies
submitting a bid will be notified via email.
We look forward to your bid and appreciate your interest in Gwinnett County.
Bethany White
Purchasing Associate II
The following pages should be returned as your bid: Bid Schedule, Pages 2
References, Page 3
Code of Ethics Affidavit, Page 4
Contractor Affidavit, Page 5

BL114-26 Page 2
FAILURE TO RETURN THIS PAGE AS PART OF YOUR BID PACKAGE MAY RESULT IN REJECTION OF BID.
BID SCHEDULE
YEAR 1 YEAR 1 YEAR 2 YEAR 2 YEAR 3 YEAR 3
APPROX DELIVERY MANUF. &
ITEM # DESCRIPTION UNIT TOTAL UNIT TOTAL UNIT TOTAL
QTY. ARO NO.
PRICE PRICE PRICE PRICE PRICE PRICE
Tensor Agents, or approved
1. 80 $ $ $ $ $ $
equivalent
TeamViewer Integration Addon
2. 1 $ $ $ $ $ $
Enterprise, or approved equivalent
Conditional Access Standard Routers,
3. 2 $ $ $ $ $ $
or approved equivalent
Managed Devices, or approved
4. 20,000 $ $ $ $ $ $
equivalent
YEAR 1 YEAR 2 YEAR 3
GRAND $ GRAND $ GRAND $
TOTAL TOTAL TOTAL
FINAL TOTAL: $
Gwinnett County requires pricing to remain firm for the duration of the initial term of the contract. Failure to hold firm pricing for the initial term of the contract
will be sufficient cause for Gwinnett County to declare bid non-responsive.
Certification Of Non-Collusion in Bid Preparation
Signature Date
The undersigned acknowledges receipt of the following addenda, listed by number and date appearing on each:
Addendum No. Date Addendum No. Date
In compliance with the attached specifications, the undersigned acknowledges all requirements outlined in the "Instructions to Vendors" and all documents referred to
therein, if this bid is accepted by the Board of Commissioners within ninety (90) days of the date of bid opening, to furnish any or all of the items upon which prices are
bid, at the price set opposite each item bid, delivered to the designated point(s) within the time specified in the bid schedule. By submission of this bid, I understand
that Gwinnett County uses Electronic Payments for remittance of goods and services. Vendors should select their preferred method of electronic payment upon notice
of award. For more information on electronic payments, please refer to the Electronic Payment information in the instructions to vendors.
Legal Business Name
Complete Address
Does your company currently have a location within Gwinnett County? Yes No
Representative Signature Printed Name
Telephone Number E-mail address

BL114-26 Page 3
REFERENCES
Gwinnett County requests a minimum of three (3) references where work of a similar size and scope has been
completed.
Note: References should be customized for each project, rather than submitting the same set of references for
every project bid. The references listed should be of similar size and scope of the project being bid on. Do not
submit a project list in lieu of this form.
1. Company Name
Brief Description of Project
Completion Date
Contract Amount $ Start Dates
Contact Person Telephone
E-Mail Address
2. Company Name
Brief Description of Project
Completion Date
Contract Amount $ Start Date
Contact Person Telephone
E-Mail Address
3. Company Name
Brief Description of Project
Completion Date
Contract Amount $ Start Date
Contact Person Telephone
E-Mail Address
Service Provider Name

BL111-26 Page 4
BL114 -26 Provision of TeamViewer Licenses and Support on a Multi-Year Contract Page 4
CODE OF ETHICS AFFIDAVIT
PLEASE RETURN THIS FORM COMPLETED WITH YOUR SUBMITTAL. SUBMITTED FORMS ARE REQUIRED PRIOR TO
EVALUATION.
In accordance with Section 54-33 of the Gwinnett County Code of Ordinances the undersigned bidder/proposer makes the
following full and complete disclosure under oath, to the best of their knowledge, of the name(s) of all elected officials whom it
employs or who have a direct or indirect pecuniary interest in or with the bidder/proposer, its affiliates or its subcontractors:
1. _____________________________________________________________________________________
Company Submitting Bid/Proposal
2. Please select one of the following:
No information to disclose (complete only section 4 below)
Disclosed information below (complete section 3 & section 4 below)
3. If additional space is required, please attach list:
Gwinnett County Elected Official Name Gwinnett County Elected Official Name
Gwinnett County Elected Official Name Gwinnett County Elected Official Name
4. BY:
Authorized Officer or Agent Signature Sworn to and subscribed before me this
day of , 20
Printed Name of Authorized Officer or Agent
Notary Public
Title of Authorized Officer or Agent of Contractor
(seal)
Note: See Gwinnett County Code of Ethics Ordinance EO2011, Sec. 54-33. The ordinance will be
available to view in its' entirety at GwinnettCounty.com

BL114-26 Page 5
BL114 -26 Provision of TeamViewer Licenses and Support on a Multi-Year Contract Page 5
CONTRACTOR AFFIDAVIT AND AGREEMENT
(THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH YOUR SUBMITTAL)
By executing this affidavit, the undersigned contractor verifies its compliance with The Illegal
Immigration Reform Enhancements for 2013, stating affirmatively that the individual, firm, or corporation which is
contracting with the Gwinnett County Board of Commissioners has registered with and is participating in a federal
work authorization program* [any of the electronic verification of work authorization programs operated by the
United States Department of Homeland Security or any equivalent federal work authorization program operated by
the United States Department of Homeland Security] to verify information of newly hired employees, pursuant to
the Immigration Reform and Control Act, in accordance with the applicability provisions and deadlines established
therein.
The undersigned further agrees that, should it employ or contract with any subcontractor(s) in
connection with the physical performance of services or the performance of labor pursuant to this contract with
the Gwinnett County Board of Commissioners, contractor will secure from such subcontractor(s) similar
verification of compliance with the Illegal Immigration Reform and Enforcement Act on the Subcontractor
Affidavit provided in Rule 300-10-01-.08 or a substantially similar form. Contractor further agrees to maintain
records of such compliance and provide a copy of each such verification to the Gwinnett County Board of
Commissioners at the time the subcontractor(s) is retained to perform such service.
E-Verify * User Identification Number Date Registered
Legal Company Name
Street Address
City/State/Zip Code
BY: Authorized Officer or Agent Date (Contractor Signature)
Title of Authorized Officer or Agent of Contractor
For Gwinnett County Use Only:
Document ID #
Printed Name of Authorized Officer or Agent Issue Date:
Initials:
SUBSCRIBED AND SWORN
BEFORE ME ON THIS THE
DAY OF , 20__________
Notary Public
My Commission Expires: _________________________
* As of the effective date of O.C.G.A. 13-10-91, the applicable federal work authorization program is "E-Verify"
operated by the U.S. Citizenship and Immigration Services Bureau of the U.S. Department of
Homeland Security, in conjunction with the Social Security Administration (SSA).

BL114-26 Page 6
FAILURE TO RETURN THIS PAGE MAY RESULT IN REMOVAL OF YOUR COMPANY FROM COMMODITY
LISTING.
BL114-26
Buyer Initials: BW
IF YOU DESIRE TO SUBMIT A "NO BID" IN RESPONSE TO THIS PACKAGE, PLEASE INDICATE BY
CHECKING ONE OR MORE OF THE REASONS LISTED BELOW AND EXPLAIN.
Do not offer this product or service; remove us from your bidder's list for this item only.
Specifications too "tight"; geared toward one brand or manufacturer only.
Specifications are unclear.
Unable to meet specifications
Unable to meet bond requirements
Unable to meet insurance requirements
Our schedule would not permit us to perform.
Insufficient time to respond.
Other
COMPANY NAME
AUTHORIZED REPRESENTATIVE
SIGNATURE

GWINNETT COUNTY
DEPARTMENT OF FINANCIAL SERVICES PURCHASING
GENERAL INSTRUCTIONS FOR VENDORS,
TERMS AND CONDITIONS
***ATTENTION***
FAILURE TO RETURN THE FOLLOWING DOCUMENTS MAY RESULT IN SUBMITTAL BEING DEEMED
NON-RESPONSIVE AND AUTOMATIC REJECTION. THE COUNTY SHALL BE THE SOLE DETERMINANT
OF TECHNICALITY VERSUS NON-RESPONSIVE SUBMITTAL:
1. FAILURE TO USE COUNTY FEE SCHEDULE.
2. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE COMPLIANCE/SPECIFICATION
SHEETS.
3. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE ADDENDA.
4. FAILURE TO PROVIDE INFORMATION OR ALTERNATES OR EQUIVALENTS.
5. FAILURE TO PROVIDE BID BOND, WHEN REQUIRED, WILL RESULT IN SUBMITTAL BEING
DEEMED NON-RESPONSIVE AND AUTOMATIC REJECTION. BID BONDS ARE NOT REQUIRED ON
ALL SOLICITATIONS. BOND REQUIREMENTS ARE CLEARLY STATED ON THE INVITATION
PAGE. IF CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE
INVITATION. IF BONDS ARE REQUIRED, FORMS WILL BE PROVIDED IN THIS SOLICITATION
DOCUMENT.
6. FAILURE TO PROVIDE CONTRACTOR AFFIDAVIT AND AGREEMENT, WHEN REQUIRED, MAY
RESULT IN SUBMITTAL BEING DEEMED NON-RESPONSIVE AND REJECTED. THE
CONTRACTOR AFFIDAVIT AND AGREEMENT IS NOT REQUIRED ON ALL SOLICITATIONS. IF
CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE
INVITATION.
7. FAILURE TO PROVIDE AN ETHICS AFFIDAVIT WHEN REQUIRED MAY RESULT IN SUBMITTAL
BEING DEEMED NON-RESPONSIVE AND REJECTED. THE ETHICS AFFIDAVIT IS REQUIRED ON
ALL FORMAL SOLICITATIONS OVER $100,000.00. IF CLARIFICATION IS NEEDED, CONTACT
THE PURCHASING ASSOCIATE LISTED IN THE INVITATION.
GENERAL INSTRUCTIONS FOR VENDORS 1 | 11

GWINNETT COUNTY
DEPARTMENT OF FINANCIAL SERVICES PURCHASING
GENERAL INSTRUCTIONS FOR VENDORS,
TERMS AND CONDITIONS
I. PREPARATION OF SUBMITTAL
A. Each vendor shall examine the drawings, specifications, schedule, and all instructions. Failure to
do so will be at the vendor's risk, as the vendor will be held accountable for their submittal.
B. Each vendor shall furnish all information required by the solicitation form or document. Each
vendor shall sign the submittal and print or type his or her name on the fee schedule. The person
signing the submittal should initial erasures or other changes. An authorized agent of the vendor
must sign the submittal.
C. Fee schedule pricing should only have two decimal places unless otherwise stated. In the event
of a calculation error in total price, the unit pricing prevails.
D. Except for solicitations for the sale of real property, individuals, firms, and businesses seeking an
award of a Gwinnett County contract may not initiate or continue any verbal or written
communications regarding a solicitation with any County officer, elected official, employee, or
other County representative other than the Purchasing Associate named in the solicitation
between the date of the issuance of the solicitation and the date of the final award. The
Purchasing Director will review violations. If determined that such communication has
compromised the competitive process, the offer submitted by the individual, firm, or business
may be disqualified from consideration for award. Solicitations for the sale of real property may
allow for verbal or written communications with the appropriate Gwinnett County representative.
E. Sample contracts (if pertinent) are attached. These do NOT have to be filled out with the submittal
but are contained for informational purposes only. If awarded, the successful vendor(s) will be
required to execute these documents prior to County execution.
F. Effective July 1, 2013 and in accordance with the Georgia Illegal Immigration Reform
Enhancements for 2013, an original signed, notarized, and fully completed Contractor Affidavit
and Agreement should be included with vendor's submittal, if the solicitation is for the physical
performance of services for all labor or service contract(s) that exceed $2,499.99 (except for
services performed by an individual who is licensed pursuant to Title 26, Title 43, or the State Bar
of Georgia). Failure to provide the Contractor Affidavit and Agreement with your submittal may
result in being deemed non-responsive and automatic rejection.
II. DELIVERY
A. Each vendor should state time of proposed delivery of goods or services.
B. Words such as "immediate", "as soon as possible," etc. should not be used. The known earliest
date or the minimum number of calendar days required after receipt of order (delivery A.R.O.)
should be stated. If calendar days are used, include Saturday, Sunday, and holidays in the number.
III. EXPLANATION TO VENDORS
Any explanation desired by a vendor regarding the meaning or interpretation of the solicitation,
drawings, specifications, etc. must be requested by the question cutoff deadline stated in the
solicitation for a reply to reach all vendors before the deadline of the solicitation. Any information
given to a prospective vendor concerning a solicitation will be furnished to all prospective vendors as
an addendum to the solicitation if such information is necessary or if the lack of such information
would be prejudicial to uninformed vendors. The written solicitation documents supersede any verbal
or written communications between the parties. Receipt of addenda should be acknowledged in the
GENERAL INSTRUCTIONS FOR VENDORS 2 | 11

GWINNETT COUNTY
DEPARTMENT OF FINANCIAL SERVICES PURCHASING
GENERAL INSTRUCTIONS FOR VENDORS,
TERMS AND CONDITIONS
submittal. It is the vendor's responsibility to ensure they have all applicable addenda prior to their
submittal. This may be accomplished by contacting the assigned Purchasing Associate prior to the
submittal or visiting GwinnettCounty.com.
IV. SUBMISSION OF FORMAL OFFERS/SUBMITTALS
A. Formal bid and proposal submittals shall be enclosed in a sealed package or envelope, addressed
to the Gwinnett County Purchasing Division with the name of the vendor, the date and hour of
opening, and the solicitation number on the face of the package or envelope. Facsimile or emailed
submittals will not be considered. Any addenda should be enclosed in the sealed envelopes as
well.
B. ADD/DEDUCT: Add or deduct amounts indicated on the outside of the envelope are allowed and
will be applied to the lump sum amount. Amount shall be clearly stated and should be initialed by
an authorized representative.
C. Samples of items, when required, must be submitted within the time specified and, unless
otherwise specified by the County, at no expense to the County. Unless otherwise specified,
samples will be returned at the vendor's request and expense, if items are not destroyed by
testing.
D. Items offered must meet required specifications and must be of a quality that will adequately
serve the use and purpose for which intended.
E. Full identification of each item submitted, including brand name, model, catalog number, etc.
must be furnished to identify exactly what the vendor is offering. Manufacturer's literature may
be furnished, but vendor should not submit excessive marketing material.
F. The vendor must certify that items to be furnished are new and that the quality has not
deteriorated to impair its usefulness.
G. Unsigned submittals will not be considered except in cases where it is enclosed with other
documents that have been signed. The County will determine acceptability in these cases.
H. Gwinnett County is exempt from federal excise tax and Georgia sales tax regarding goods and
services purchased directly by Gwinnett County. Vendors are responsible for federal excise tax
and sales tax, including taxes for materials incorporated in county construction projects. Vendors
should contact the State of Georgia Sales Tax Division for additional information. Agreements
were there is a cost-plus mark-up, mark-up will not be paid on taxes.
I. Information submitted by a vendor in the solicitation process shall be subject to disclosure after
the public opening in accordance with the Georgia Open Records Act.
V. WITHDRAWAL DUE TO ERRORS
Vendors must give Gwinnett County Purchasing Division written notice within two (2) business days
of completion of the opening stating that they wish to withdraw their submittal without penalty for an
obvious clerical or calculation error. Submittal may be withdrawn from consideration if the price was
substantially lower then the other submittals due solely to a mistake therein, provided pricing was
submitted in good faith, and the mistake was a clerical mistake as opposed to a judgment mistake
and was due to an unintentional arithmetic error on an unintentional omission of a quantity of work,
labor, or material made directly in the compilation of the submittal. The unintentional arithmetic error
or omission can be clearly proven through inspection of the original work papers, documents, and
GENERAL INSTRUCTIONS FOR VENDORS 3 | 11

GWINNETT COUNTY
DEPARTMENT OF FINANCIAL SERVICES PURCHASING
GENERAL INSTRUCTIONS FOR VENDORS,
TERMS AND CONDITIONS
materials used in preparing the submittal sought to be withdrawn. The vendor's original work papers
shall be the sole acceptable evidence of error and mistake if a vendor elects to withdraw their
submittal. If a quote or bid submittal is withdrawn under the authority of this provision, the lowest
remaining responsive offer shall be deemed to be low bid. No vendor who is permitted to withdraw
their submittal shall, for compensation, supply any material or labor or perform any subcontract or
other work agreement for the person or firm to whom the contract is awarded or otherwise benefit,
directly or indirectly, from the performance of the project for which the withdrawn bid or proposal
was submitted.
Vendors who fail to request withdrawal by the required forty-eight (48) hours may automatically
forfeit bid bond if a bond was required. Bid may not be withdrawn otherwise.
Withdrawal is not automatically granted and will be allowed solely at Gwinnett County's
discretion.
VI. TESTING AND INSPECTION
Since tests may require several days for completion, the County reserves the right to use a portion of
any supplies before the results of the tests are determined. Cost of inspections and tests of any item
that fails to meet the specifications, shall be borne by the vendor.
VII. F.O.B. POINT
Unless otherwise stated in the request for invitation and any resulting contract, or unless qualified by
the vendor, items shall be shipped F.O.B. Destination, Freight Prepaid, and Allowed. The seller shall
retain title for the risk of transportation, including the filing for loss or damages. The invoice covering
the items is not payable until items are delivered and contract of carriage has been completed. Unless
the F.O.B. clause states otherwise, the seller assumes transportation and related charges either by
payment or allowance.
VIII. PATENT INDEMNITY
The vendor guarantees to hold the County, its agents, officers, or employees harmless from liability
of any nature or kind for use of any copyrighted or uncopyrighted composition, secret process,
patented, or unpatented invention, articles, or appliances furnished or used in the performance of the
contract, for which the vendor is not the patentee, assignee, or licensee.
IX. BID BONDS AND PAYMENT AND PERFORMANCE BONDS (IF REQUIRED, FORMS WILL BE PROVIDED
IN THIS DOCUMENT)
A five percent (5%) bid bond, a one hundred percent (100%) performance bond, and a one hundred
percent (100%) payment bond must be furnished to Gwinnett County for any solicitation as required
in the solicitation package or document. Failure to submit a bid bond with the proper rating will result
in submittal being deemed non-responsive. Bonding company must be authorized to do business in
Georgia by the Georgia Insurance Commission, listed in the Department of the Treasury's publication
of companies holding certificates of authority as acceptable surety on Federal bonds and as
acceptable reinsuring companies, and have an A.M. Best rating as stated in the insurance
requirement of the solicitation. The bid bond, payment bond, and performance bond must have the
proper A.M. Best rating as stated in the solicitation document.
GENERAL INSTRUCTIONS FOR VENDORS 4 | 11